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The YaSM Process Map for ARIS

The YaSM Process Map for ARIS is a complete service management reference model, used by service providers in the fields of ESM / BSM and ITSM. For each process and sub-process, the model defines in the form of overview diagrams and BPMN process diagrams the activities to be performed, the service management process inputs and outputs.

Our YaSM process model for the ARIS Process Platform™ describes the service management processes and provides a reference that can be easily understood and maintained:

Video

Video: Service management with ARIS. The YaSM Process Map for ARIS: Installation and contents. Watch a video with Stefan Kempter introducing the YaSM Process Map for ARIS (6:18 min).

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Contents and product components

ARIS diagrams

The YaSM Process Map for the ARIS Process Platform: Top-level diagram. The ARIS service management reference process model contains reference processes the form of overview diagrams, BPMN process digrams and document templates. The model is used in Enterprise Service Management, Business Service Management and ITSM.
  • Top-level diagram:
    The top-level diagram presents a high-level view of the YaSM processes. It is the main entry point into the service management process model.
Process overviews (ARIS 'process landscape diagrams') for each main process in the service management reference model. Level 2 of the YaSM Process Map or ARIS (example).
  • 19 process overviews (process landscape diagrams):
    These diagrams show for each main process how it is related to the other processes and what sub-processes it contains.
Process overviews (ARIS 'process landscape diagrams') for each sub process in the service management reference model. The diagrams illustrate the process interfaces in detail. Level 3 of the YaSM Process Map or ARIS (example).
  • 102 input/ output diagrams (process landscape diagrams):
    Process input/ output diagrams describe the process interfaces for each YaSM sub-process.
BPMN diagrams (ARIS models in Business Process Modeling Notation) show the process activities (activity sequences) for each sub-process in the service management model for ARIS. Level 3 of the YaSM Process Map for ARIS (example).
  • 102 BPMN process diagrams:
    The details of each YaSM sub-process (activities, decisions and responsibilities) are described in BPMN flowchart diagrams (ARIS diagrams of type "BPMN process") with one or several swim lanes.
The hierarchical ARIS process structure diagram with a complete overview of the service management processes can be used for navigating the YaSM reference model.
  • Process structure diagram:
    The process structure diagram provides a complete view of the YaSM process structure on a single page. Every process symbol features links (assignments) which makes this diagram ideal for navigating directly to a specific YaSM process or sub-process. .
The data object model provides a complete overview of the key relationships between the service management documents and records in the YaSM reference model for the ARIS Process Platform.
  • YaSM data object model:
    The YaSM data object model provides a complete overview of the key relationships between the YaSM data objects (documents and templates). The data model helps to understand each object's relevance within the YaSM framework.
Object lifecycle diagrams are available for every data object in the YaSM process model for ARIS.
  • 77 object lifecycle diagrams:
    Object lifecycle diagrams are available for every YaSM data object. Their aim is to show which YaSM processes create, update, read and archive particular YaSM objects, and how their status changes throughout their lifecycle.

If you would like to see full-size examples of these diagrams, please check out the screen shots of the YaSM Process Map for ARIS in PDF format.

RACI matrix

The RACI matrix (responsibility matrix) for the service management model comes in the form of an ARIS matrix model.

The RACI or responsibility matrix provides a summary of the YaSM roles and their responsibilities in the YaSM processes. The RACI matrix is an ARIS model of type "Matrix model" that updates automatically when RACI relationships between processes and roles are changed.

Checklists

Checklists (document templates) in Microsoft Word format provide detailed explanations of the various documents and records which are produced by the YaSM service management processes - the YaSM Process Map.

95 checklists in Microsoft Word™ format explain the YaSM key terms in detail. Typically, a YaSM checklist exemplifies the structure of the data or information contained in a document or record. Example: The checklist for the incident record explains what information is typically maintained for service incidents.

Checklists are available for every YaSM key term and are generic, i.e. applicable to most organizations.

Many checklists can be used as templates during your YaSM initiative. For instance, the checklists for service agreements can serve as a starting point when you need to create such agreements for your organization.

Accompanying documentation

Additional documents help you to get started with YaSM and the YaSM Process Map:

Optional component

As an additional component to the YaSM Process Map for the ARIS Platform™, the YaSM - ISO 20000 Bridge is available in English or German.

Special features for ARIS™

The YaSM Process Map for ARIS is specifically designed for the ARIS Process Platform™ by Software AG, making consistent use of ARIS features like object occurances, attributes and hierarchically structured models.

Specifications

Resources and further reading

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Video      Contents and product components      ARIS diagrams      RACI matrix      Checklists      Specifications