The YaSM Process Map for ARIS

The YaSM Process Map for ARIS is a complete service management reference model, used by service providers in the fields of ESM / BSM and ITSM. For each process and sub-process, the model defines in the form of overview diagrams, EPCs (flowcharts in ARIS) the activities to be performed, the service management process inputs and outputs.

Our YaSM process model for the ARIS Process Platform™ illustrates the service management processes and provides a reference that can be easily understood and maintained:

Contents and product components

ARIS diagrams

The service management reference process model contains service management reference processes the form of overview diagrams, EPCs (event-driven process chains) and document templates. The model is used in Enterprise Service Management, Business Service Management and ITSM.
  • Top-level diagram:
    The top-level diagram presents a high-level view of the YaSM processes. It is the main entry point into the service management process model.
Process overviews (ARIS 'Value-added chain diagrams' - VCD) for each main process in the service management reference model. Level 2 of the YaSM Process Map or ARIS (example).
  • 19 process overviews (value-added chain diagrams):
    Overview diagrams show for each main process how it is related to the other processes and what sub-processes it contains.
The top areas of the ARIS EPC diagrams illustrate the service management process interfaces in detail. Underneath the top area, the EPC diagrams contain  swim lanes with a detailed account of the process activities (activity sequences). Level 3 of the YaSM Process Map for ARIS (example).
  • 105 EPC (event-driven process chain) diagrams:
    The top areas of the EPC diagrams illustrate the process interfaces in detail. Underneath the top area, the EPC diagrams contain one or several rows ("swim lanes") with a detailed account of the process activities.
The hierarchical ARIS process structure diagram with a complete overview of the service management processes can be used for navigating the YaSM reference model.
  • Process structure diagram:
    The process structure diagram shows the YaSM process structure on a single page. This diagram can be used for directly navigating to specific overview or EPC diagrams on the main or sub-process levels.
The data object model provides a complete overview of the key relationships between the service management documents and records in the YaSM reference model for the ARIS Process Platform.
  • YaSM data object model:
    The YaSM data object model provides a complete overview of the key relationships between the YaSM data objects (documents and templates). Its purpose is to facilitate an understanding of each object's relevance within the YaSM framework.
Object lifecycle diagrams are available for every data object in the YaSM process model for ARIS.
  • 77 object lifecycle diagrams:
    Object lifecycle diagrams are available for every YaSM data object. Their aim is to illustrate which YaSM processes create, update, read and archive particular YaSM objects, and how their status changes throughout their lifecycle.

If you would like to see full-size examples of these diagrams, please open the collection of screen shots from the YaSM Process Map for ARIS in PDF format.

RACI matrix

The RACI matrix (responsibility matrix) for the service management model comes in the form of an ARIS matrix model.

The RACI or responsibility matrix provides a summary of the YaSM roles' responsibilities in the various YaSM processes.

Our YaSM RACI matrix comes in the form of an ARIS matrix model. This means the matrix is automatically updated when roles are added to or removed from the process diagrams.

Checklists

Checklists (document templates) in Microsoft Word format provide detailed explanations of the various documents and records which are produced by the YaSM service management processes - the YaSM Process Map.

95 checklists in Microsoft Word™ format explain the YaSM key terms in detail. Typically, a YaSM checklist exemplifies the structure of the data or information contained in a document or record. Example: The checklist for the incident record explains what information is typically maintained for service incidents.

Checklists are available for every YaSM key term and are generic, i.e. applicable to most organizations.

Many checklists can be used as templates during your YaSM initiative. For instance, the checklists for service agreements can serve as a starting point when you need to create such agreements for your organization.

Accompanying documentation

Additional documents help you to get started with YaSM and the YaSM Process Map:

Special features for ARIS™

The YaSM Process Map for ARIS is specifically designed for the ARIS Process Platform™ by Software AG (formerly by IDS Scheer AG), making consistent use of ARIS features like object instances, attributes and hierarchically structured models, and an integrated RACI matrix.

Specifications

Resources and further reading

Related pages
Videos
Downloads

 

Contents and product components      ARIS diagrams      RACI matrix      Checklists      Specifications