Top-level diagram: The top-level diagram presents a high-level view of the YaSM processes. It is the main entry point into the service management process model.
19 process overviews (process landscape diagrams): These diagrams show for each main process how it is related to the other processes and what sub-processes it contains.
102 input/ output diagrams (process landscape diagrams): Process input/ output diagrams describe the process interfaces for each YaSM sub-process.
102 BPMN process diagrams: The details of each YaSM sub-process (activities, decisions and responsibilities) are described in BPMN flowchart diagrams (ARIS diagrams of type "BPMN process") with one or several swim lanes.
Process structure diagram: The process structure diagram provides a complete view of the YaSM process structure on a single page. Every process symbol features links (assignments) which makes this diagram ideal for navigating directly to a specific YaSM process or sub-process.
YaSM data object model: The YaSM data object model provides a complete overview of the key relationships between the YaSM data objects (documents and templates). The data model helps to understand each object's relevance within the YaSM framework.
77 object lifecycle diagrams: Object lifecycle diagrams are available for every YaSM data object. Their aim is to show which YaSM processes create, update, read and archive particular YaSM objects, and how their status changes throughout their lifecycle.
The RACI or responsibility matrix provides a summary of the YaSM roles and their responsibilities in the YaSM processes.
The RACI matrix is an ARIS model of type "Matrix model" that updates automatically when RACI relationships between processes and roles are changed.
95 checklists in Microsoft Word™ format explain the YaSM key terms in detail. Typically, a YaSM checklist exemplifies the structure of the data or information contained in a document or record. Example: The checklist for the incident record explains what information is typically maintained for service incidents.
Checklists are available for every YaSM key term and are generic, i.e. applicable to most organizations.
Many checklists can be used as templates during your YaSM initiative. For instance, the checklists for service agreements can serve as a starting point when you need to create such agreements for your organization.
Additional documents help you to get started with YaSM and the YaSM Process Map:
The YaSM Process Map for ARIS is specifically designed for the ARIS Process Platform™ by Software AG, making consistent use of ARIS features like object occurances, attributes and hierarchically structured models.
Coverage: All YaSM service lifecycle and supporting service management processes.
Platform/ environment: ARIS Process Platform™ version 10 (ARIS™ licenses are not included).
License model: Licenses to use the product are granted on a simple per-site basis, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country. There are no recurring license fees.
Services and support: Product updates, help with general questions on YaSM and technical product support (these services are included in the purchasing price during the first year; support contracts are available to customers who wish continued support).
Screen shots from the YaSM Process Map for ARIS Contains full-size zoomable images of the ARIS diagrams and the RACI matrix, as well as a complete overview of the processes and checklists contained in the YaSM Process Map [PDF, 17 pages]
In the YaSM Service Management Wiki you will find a complete introduction to the YaSM processes, the YaSM glossary, the RACI matrix, as well as details on how YaSM relates to ITIL®, VeriSM™, SIAM™, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you to become a successful provider of services.
YaSM and ITIL 4
If your organization considers adopting the latest edition of ITIL 4,
read more here!
Request a YaSM webinar
If you have questions about YaSM and the YaSM® Process Map, we are happy to arrange a live webinar.
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