For simple one-site licenses, you can place your order here in our online shop. We gurarantee delivery within one business day.
If ordering online is not an option for you, please contact us.
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If ordering online does not work for you, we are also happy to provide you with a quote and accept your payment by bank transfer. If you have any questions, please contact us.
Licenses to use our products are based on sites, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country (see our general terms and license conditions). Each site is entitled to use the product without limitation of time, number of users and number of copies. Multi-site licenses are available upon request.
License holders are entitled to product updates, help with general questions on YaSM and technical product support. These services are included in the purchasing price for the duration of one year; support contracts are available to customers who wish continued support.
Please note: Our products do not include licenses for their target platforms (e.g. there is no Microsoft Visio® license included in the YaSM® Process Map for Visio).
All prices quoted are subject to VAT (rules regarding VAT will depend on the country where the client is located).
When ordering through our online shop, credit card payments are processed by Stripe. We can also accept direct payments to our German bank account by bank transfer.
Once we receive your order, we personalize your copy of the YaSM® Process Map and get back to you by email within one business day. Our email includes your download link, license certificate and formal invoice. There is no shipping charge.
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In the YaSM Service Management Wiki you will find a complete introduction to the YaSM processes, the YaSM glossary, the RACI matrix, as well as details on how YaSM relates to ITIL®, VeriSM™, SIAM™, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you to become a successful provider of services.
If your organization considers adopting the latest edition of ITIL 4,
read more here!
If you have questions about YaSM and the YaSM® Process Map, we are happy to arrange a live demo.