For simple one-site licenses, you can place your order here in our online shop. If you need a multi-site licence (see "Licensing model" below), would like to send us a purchase order or wish to renew your support contract, please contact us.
Payments are processed by PayPal or WorldPay. Purchasing online through these systems is fast, easy and completely secure.
Licenses to use our products are based on sites, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country. Each site is entitled to use the product without limitation of time, number of users and number of copies. Multi-site licenses are available upon request.
License holders are entitled to product updates, help with general questions on YaSM and technical product support (these services are included in the purchasing for the duration of one year; support contracts are available to customers who wish continued support).
Please note: Our products do not contain licenses for their target platforms (e.g. there is no Microsoft Visio® license included in the YaSM® Process Map for Visio).
Licenses for the YaSM® Process Map and the YaSM® - ISO 20000 Bridge are granted by IT Process Maps GbR in Germany. Please see our general terms and license conditions in full (a German version is also available: "AGB und Lizenzbedingungen").
All prices quoted are subject to VAT (rules regarding VAT will depend on the country where the client is located).
When ordering directly from our online shop, payments can be made by credit card (Mastercard, VISA, AMEX) or PayPal. Credit card payments are processed by PayPal or WorldPay. Purchasing online through these systems is fast, easy and completely secure.
In the case of conventional (offline) orders, we can also accept payments by bank transfer.
Once we receive your order, we personalize your copy of the YaSM® Process Map and get back to you by email within one working day. Our email includes your download link, license certificate and formal invoice. There is no shipping charge.
In the YaSM Wiki you will find a comprehensive account of the YaSM processes, the YaSM glossary, the RACI matrix, as well as in-depth information on how YaSM relates to ITIL®, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you to become a successful provider of services.
If you are a consultant, you can apply for our consulting partnership program.