YaSM RACI Matrix

From YaSM Wiki
Jump to: navigation, search

share this page on LinkedInshare this page on Twittershare this page
auf Deutsch


The YaSM RACI matrix, also known as "RACI model" or "responsibility matrix", provides a summary of the participation by the various YaSM roles in the service management processes.

Back to: YaSM roles


Video: The YaSM RACI matrix - How to document service management roles and responsibilities.

The RACI matrix shows, on a single page, which YaSM roles are accountable for whole YaSM processes or are responsible for carrying out activities in the processes. In this short video Stefan Kempter explains the basic elements of a RACI matrix and introduces the RACI matrix that comes with the YaSM process model, including examples of how the matrix supports your service management initiative.

Watch the video: "The YaSM RACI matrix" [duration: 4:42 min.]


What is a RACI matrix?

YaSM RACI matrix (RACI model) - Service management roles and responsibilities at a glance.

A RACI matrix describes the participation by various roles in completing tasks or deliverables for a business process.

It is especially useful in clarifying roles and responsibilities in cross-functional processes.

RACI matrices typically contain a vertical axis (left-hand column) with processes, and a horizontal axis (top row) with roles - as illustrated on the right.


RACI key responsibilities

The YaSM RACI matrix uses two types of responsibilities from the RACI model:


Responsible (R)

  • Those who do the work to achieve a task. There is typically one role with a participation type of Responsible.

Accountable (A)

  • Those who are ultimately accountable for the correct and thorough completion of the deliverable or task, and the one to whom Responsible is accountable. Typically, the Process Owner is Accountable for a process, and there must be only one Accountable specified for each task or deliverable.


The RACI model contains two more types of responsibility ("C" and "I") which are not shown in the original state of the YaSM RACI matrix. Users of the YaSM matrix are free to add these types if required, although our experience shows that most organizations prefer a simpler type of matrix that is easier to maintain.

Consulted (C)

  • Those who are not directly involved in a process but provide inputs and whose opinions are sought.

Informed (I)

  • Those who receive outputs from a process or are kept up-to-date on progress, often only on completion of the task or deliverable.


There is a distinction between a role and individually identified people: A role is a descriptor of an associated set of tasks, which may be performed by many people; and one person can perform many roles.


Free download: The complete YaSM RACI matrix

The YaSM process model (the YaSM® Process Map) includes a complete RACI Matrix. In the MS Visio® version of the process map, the matrix is delivered in in the form of an Excel spreadsheet, whereas in ARIS™ it is a special model of type "matrix model".

For users of the YaSM Wiki, a read-only version of the full matrix is available for free: Click on this link to download the YaSM RACI matrix in PDF format.



[1] "Microsoft®", "Excel®" and "Visio®" are registered trademarks of Microsoft Corp.
[2] "ARIS™" and "IDS Scheer™" are registered trademarks of Software AG.

Is based on: RACI matrix included in the YaSM Process Map.

By:  Stefan Kempter   and  Andrea Kempter Contributor: Andrea Kempter, IT Process Maps GbR, IT Process Maps.


YaSM roles What is a RACI matrix? Key responsibilities Download