View source for User:Andrea

==Dr. Andrea Kempter, Co-founder of IT Process Maps, Owner Manager==
<p>&nbsp;</p>
<html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://wiki.en.it-processmaps.com/images/a/a9/ITIL-Wiki-Andrea-Kempter.jpg" width="150" height="170" title="Andrea Kempter, ITIL Wiki author" alt="Andrea Kempter: ITIL, YaSM and ISO 20000." /> <div class="thumbcaption">Andrea Kempter, IT Process Maps: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">@LinkedIn</a></div></div></div>

<p>Andrea's recent work has centered on service management (enterprise service management / ESM, IT service management / ITSM) and process management, with a special focus on YaSM<sup><small>&#174;</small></sup> and ITIL<sup><small>&#174;</small></sup>. She is contributor to the <a href="https://yasm.com/en/" title="YaSM | The Service Management Model">YaSM service management model</a><sup><small>&#174;</small></sup> and author of <a href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Wiki - the Service Management Wiki">YaSM Wiki (the "Service Management Wiki")</a> and <a href="https://wiki.en.it-processmaps.com/index.php/Main_Page" title="IT Process Wiki - The ITIL Wiki">IT Process Wiki (the "ITIL Wiki")</a>.</p> 

<p>Prior to starting <a href="https://en.it-processmaps.com" title="IT Process Maps - Main page">IT Process Maps</a> in 2006, Andrea worked in the fields of strategic HR management/ business process management. She also worked as Head of Business Intelligence and Geographical Data Services for the largest automobile club in Europe. Andrea started her professional career at a leading consulting firm in the sectors of energy and water management, transport and logistics, telecommunications, local government.</p>

<p>Andrea holds a Master's degree in Geography from Leibniz University Hannover and PhD in soil sciences from the Technical University of Berlin.</p>
<p>&nbsp;</p>

<p>Andrea and <a href="/wiki/en/index.php/User:Stefan" class="mw-userlink" title="User:Stefan"><bdi>Stefan Kempter</bdi></a> are the creators of the the <a class="external text" href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map - A complete service management process model">YaSM Process Map</a>, on which this Wiki is based, the <a class="external text" href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="YaSM - ISO 20000 Bridge: ISO 20000 compliant processes">YaSM&nbsp;-&nbsp;ISO&nbsp;20000&nbsp;Bridge</a>, and the <a class="external text" href="https://en.it-processmaps.com/products/itil-process-map.html">ITIL Process Map</a>.</html>
<p>&nbsp;</p>

====Connect with Andrea Kempter====

<html><ul><li><a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">On LinkedIn</a></li>
</ul>
</html>