Enterprise Service Management (ESM) and YaSM: Revision history

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curprev 19:0119:01, 29 November 2016‎ Andrea talk contribs‎ 15,071 bytes +15,071‎ Created page with "<itpmch><title>Enterprise Service Management (ESM) and YaSM | YaSM Wiki</title> <meta name="keywords" content="enterprise service management, esm, what is enterprise service m..."

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Service management processes: Processes for managing services (IT services, ESM services). What service processes are there and what are their parts?

What is meant by service management, and what are the types and main principles resp. concepts of service management service providers need to understand?

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