Service Management Metrics: Revision history

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curprev 15:2915:29, 24 July 2024‎ Andrea talk contribs‎ 49,743 bytes +7‎ No edit summary

curprev 16:4916:49, 30 December 2023‎ Andrea talk contribs‎ 49,736 bytes −732‎ No edit summary

curprev 18:5718:57, 11 November 2023‎ Stefan talk contribs‎ 50,468 bytes −8‎ Renamed process: SP8: Ensure continuity; replaced the term disaster with critical event.

curprev 19:0719:07, 26 November 2022‎ Andrea talk contribs‎ 50,476 bytes −174‎ No edit summary

curprev 16:2716:27, 21 July 2021‎ Andrea talk contribs‎ 50,650 bytes −290‎ No edit summary

curprev 11:3611:36, 16 June 2019‎ Andrea talk contribs‎ 50,940 bytes +667‎ No edit summary

curprev 18:4218:42, 28 March 2019‎ Andrea talk contribs‎ 50,273 bytes +404‎ No edit summary

curprev 12:3512:35, 27 February 2019‎ Andrea talk contribs‎ 49,869 bytes +87‎ No edit summary

curprev 12:0812:08, 16 December 2018‎ Andrea talk contribs‎ 49,782 bytes +477‎ No edit summary

curprev 17:5317:53, 2 December 2018‎ Andrea talk contribs‎ 49,305 bytes +35,688‎ No edit summary
curprev 17:3317:33, 2 December 2018‎ Andrea talk contribs‎ m 13,617 bytes 0‎ Andrea moved page YaSM Metrics to Service Management Metrics

curprev 19:1819:18, 1 December 2018‎ Andrea talk contribs‎ 13,617 bytes +791‎ No edit summary

curprev 18:1918:19, 19 March 2018‎ Andrea talk contribs‎ 12,826 bytes +957‎ No edit summary

curprev 15:3515:35, 31 May 2017‎ Andrea talk contribs‎ 11,869 bytes +965‎ No edit summary

curprev 18:3718:37, 2 October 2016‎ Andrea talk contribs‎ 10,904 bytes +1,229‎ No edit summary

curprev 16:5716:57, 18 February 2015‎ Andrea talk contribs‎ 9,675 bytes −161‎ No edit summary

curprev 11:5411:54, 15 June 2014‎ Andrea talk contribs‎ 9,836 bytes +9,836‎ No edit summary

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Service management processes: Processes for managing services (IT services, ESM services). What service processes are there and what are their parts?

What is meant by service management, and what are the types and main principles resp. concepts of service management service providers need to understand?

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