Service Management Processes: Revision history

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curprev 10:0210:02, 17 October 2024‎ Andrea talk contribs‎ 35,344 bytes +1,882‎ No edit summary

curprev 16:0116:01, 30 December 2023‎ Andrea talk contribs‎ 33,462 bytes −851‎ No edit summary

curprev 17:1517:15, 11 November 2023‎ Stefan talk contribs‎ 34,313 bytes −101‎ Updated process name to: SP8: Ensure continuity; updated descriptions of SP1 and SP8.

curprev 10:1210:12, 23 June 2022‎ Andrea talk contribs‎ 34,414 bytes +417‎ No edit summary

curprev 18:3218:32, 2 October 2021‎ Andrea talk contribs‎ 33,997 bytes −1,102‎ No edit summary

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curprev 17:4417:44, 30 September 2019‎ Andrea talk contribs‎ 35,115 bytes +1,833‎ No edit summary

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curprev 18:1718:17, 2 March 2019‎ Andrea talk contribs‎ 32,893 bytes +376‎ No edit summary

curprev 13:2113:21, 10 February 2019‎ Andrea talk contribs‎ 32,517 bytes +403‎ No edit summary

curprev 16:5416:54, 16 December 2018‎ Andrea talk contribs‎ 32,114 bytes +1,695‎ No edit summary

curprev 11:2011:20, 12 December 2018‎ Andrea talk contribs‎ 30,419 bytes 0‎ No edit summary

curprev 18:5118:51, 11 December 2018‎ Andrea talk contribs‎ 30,419 bytes +253‎ No edit summary

curprev 16:0816:08, 10 October 2018‎ Andrea talk contribs‎ 30,166 bytes +19‎ No edit summary
curprev 15:5515:55, 10 October 2018‎ Andrea talk contribs‎ m 30,147 bytes 0‎ Andrea moved page YaSM Processes to Service Management Processes: Modification of page title (more generic)

curprev 17:0817:08, 18 June 2017‎ Andrea talk contribs‎ 30,147 bytes +651‎ No edit summary

curprev 10:1510:15, 31 May 2017‎ Andrea talk contribs‎ 29,496 bytes +2,070‎ No edit summary

curprev 14:2914:29, 29 November 2016‎ Andrea talk contribs‎ 27,426 bytes +10,313‎ No edit summary

curprev 10:4010:40, 25 February 2015‎ Andrea talk contribs‎ 17,113 bytes −342‎ No edit summary

curprev 10:1510:15, 4 June 2014‎ Stefan talk contribs‎ 17,455 bytes +17,455‎ No edit summary

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YaSM Wiki - The Service Management Wiki

Service management processes: Processes for managing services (IT services, ESM services). What service processes are there and what are their parts?

What is meant by service management, and what are the types and main principles resp. concepts of service management service providers need to understand?

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