SP8: Prepare for disaster events

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Revision as of 14:07, 10 November 2023 by Stefan (talk | contribs) (Stefan moved page SP8: Prepare for disaster events to SP8: Ensure continuity: Change of process name)

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SP8: Ensure continuity

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Service management processes: Processes for managing services (IT services, ESM services). What service processes are there and what are their parts?

What is meant by service management, and what are the types and main principles resp. concepts of service management service providers need to understand?

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