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curprev 16:4716:47, 7 May 2014‎ Andrea talk contribs‎ 1,449 bytes +1,449‎ Created page with "==Main Page== ==YaSM Processes== ====YaSM Service Lifecycle Processes==== *LP1: Set the strategic direction *LP2: Design new or changed services *LP3: Buil..."

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YaSM Wiki - The Service Management Wiki

Service management processes: Processes for managing services (IT services, ESM services). What service processes are there and what are their parts?

What is meant by service management, and what are the types and main principles resp. concepts of service management service providers need to understand?

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