YaSM Data Model: Difference between revisions
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<itpmch><title>YaSM Data Model | YaSM Service Management Wiki</title> | <itpmch><title>YaSM Data Model | YaSM Service Management Wiki</title> | ||
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<html | <html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/YaSM-Datenmodell"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/> | ||
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<p><span id="md-itempage-description" itemprop="description">The <a href="https://yasm.com/wiki/en/index.php/YaSM_Processes" title="YaSM service management processes">service management processes</a> create and use a number of documents and records ('data objects'), such as service definitions, the service portfolio, customer service agreements, and incident records. The <i>YaSM data model</i> highlights the key relationships between these data objects.</span> | <p><span id="md-itempage-description" itemprop="description">The <a href="https://yasm.com/wiki/en/index.php/YaSM_Processes" title="YaSM service management processes">service management processes</a> create and use a number of documents and records ('data objects'), such as service definitions, the service portfolio, customer service agreements, and incident records. The <i>YaSM data model</i> highlights the key relationships between these data objects.</span> | ||
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<a href="https://yasm.com/en/videos/yasm-data-model" ><img src="https://yasm.com/en/content/videos/yasm-data-model/yasm-service-management-data-model.jpg" width="422" height="238" class="thumbimage" alt="Video: YaSM data model and document templates" title="Start the video: YaSM data model" style="display: block; float: left; margin-left: | <a href="https://yasm.com/en/videos/yasm-data-model"><img src="https://yasm.com/en/content/videos/yasm-data-model/yasm-service-management-data-model.jpg" width="422" height="238" class="thumbimage" alt="Video: YaSM data model and document templates" title="Start the video: YaSM data model" style="display: block; float: left; margin-left: 0px; margin-bottom: 10px; margin-right: 20px" /></a> | ||
<p style="margin-top: 0;">Watch the video: "<a href="https://yasm.com/en/videos/yasm-data-model">The YaSM data model and document templates</a>" (5:43 min.) | <p style="word-wrap:normal; margin-top: 0;">Watch the video: "<a href="https://yasm.com/en/videos/yasm-data-model">The YaSM data model and document templates</a>" (5:43 min.) | ||
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<a href="https://yasm.com/wiki/en/img/yasm-terms/Yasm-data-model.jpg" title="YaSM data model" itemprop="contentUrl"> | <a href="https://yasm.com/wiki/en/img/yasm-terms/Yasm-data-model.jpg" title="YaSM data model" itemprop="contentUrl"> | ||
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<p>The service management process model (the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM process model - the YaSM Process Map">YaSM® Process Map</a>) includes the YaSM data object model.</p> | <p style="word-wrap:normal;">The service management process model (the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM process model - the YaSM Process Map">YaSM® Process Map</a>) includes the YaSM data object model.</p> | ||
<p>That diagram is not a complete data model as known from software engineering. Rather, it is meant to provide an overview of the key relationships between the YaSM terms and to facilitate an understanding of each object's relevance within the YaSM | <p>That diagram is not a complete data model as known from software engineering. Rather, it is meant to provide an overview of the key relationships between the YaSM terms and to facilitate an understanding of each object's relevance within the YaSM service management model.</html><br style="clear:both;"/> | ||
==<span id="download">Free | ==<span id="download">Free download: The complete YaSM data model</span>== | ||
<html><p>The figure (see <a href="https://yasm.com/wiki/en/img/yasm-terms/Yasm-data-model.jpg" title="Yasm-data-model.jpg">enlarged view</a>) on this page shows a small part of the data model.</p> | <html><p>The figure (see <a href="https://yasm.com/wiki/en/img/yasm-terms/Yasm-data-model.jpg" title="Yasm-data-model.jpg">enlarged view</a>) on this page shows a small part of the data model.</p> | ||
<p>You can also download the <a href="https://yasm.com/wiki/en/img/pdf/YaSM-Data-Object-Model.pdf" title="Download: The YaSM service management data model (.PDF)">full YaSM data object model in PDF format</a> - the diagram is very large but it contains vector graphics so you can zoom in on the details.</html> | <p>You can also download the <a href="https://yasm.com/wiki/en/img/pdf/YaSM-Data-Object-Model.pdf" title="Download: The YaSM service management data model (.PDF)">full YaSM data object model in PDF format</a> - the diagram is very large but it contains vector graphics so you can zoom in on the details.</html> | ||
<p> </p> | <p> </p> | ||
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Revision as of 12:33, 17 April 2021
The service management processes create and use a number of documents and records ('data objects'), such as service definitions, the service portfolio, customer service agreements, and incident records. The YaSM data model highlights the key relationships between these data objects.
Back to: YaSM glossary terms and definitions
Watch the video: "The YaSM data model and document templates" (5:43 min.)
The YaSM data object model
The service management process model (the YaSM® Process Map) includes the YaSM data object model.
That diagram is not a complete data model as known from software engineering. Rather, it is meant to provide an overview of the key relationships between the YaSM terms and to facilitate an understanding of each object's relevance within the YaSM service management model.
Free download: The complete YaSM data model
The figure (see enlarged view) on this page shows a small part of the data model.
You can also download the full YaSM data object model in PDF format - the diagram is very large but it contains vector graphics so you can zoom in on the details.
Notes
Is based on: Data object model from the YaSM Process Map.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
