SP10: Manage human resources: Difference between revisions
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<itpmch><title>SP10: Manage human resources | YaSM | <itpmch><title>SP10: Manage human resources | YaSM Wiki</title> | ||
<meta name="keywords" content="human resources service provider, yasm human resources management, service management HR process" /> | <meta name="keywords" content="human resources service provider, yasm human resources management, service management HR process" /> | ||
<meta name="description" content="The human resources management process (HRM process) in YaSM identifies and provides the skills and levels of staff required for the service provider to achieve its objectives." /> | <meta name="description" content="The human resources management process (HRM process) in YaSM identifies and provides the skills and levels of staff required for the service provider to achieve its objectives." /> | ||
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==Process description== | ==Process description== | ||
<html><span id="md-itempage-description" itemprop="description">The human resources management process in YaSM (<a href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="YaSM human resources management - HRM (SP10)">fig. 1</a>) identifies and provides the skills and levels of staff required for the service provider to achieve its objectives.</span></p> | <html><span id="md-itempage-description" itemprop="description">The <b><span style="color:#465674;">human resources management process</span></b> in YaSM (<a href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="YaSM human resources management - HRM (SP10)">fig. 1</a>) identifies and provides the skills and levels of staff required for the service provider to achieve its objectives.</span></p> | ||
<p> </p> | |||
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<figure class="mw-halign-left" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="Manage human resources. - YaSM HRM process SP10"><img srcset="https://yasm.com/wiki/en/img/yasm-process/480px/Manage-human-resources-yasm-sp10.jpg 480w, https://yasm.com/wiki/en/img/yasm-process/800px/Manage-human-resources-yasm-sp10.jpg 800w, https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" fetchpriority="high" decoding="async" width="800" height="450" class="mw-file-element" alt="Fig. 1: Manage human resources. - YaSM human resources management process (HRM, HR development) SP10. - Related with: Practice of ITIL 4 workforce and talent management." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: 'Manage human resources'</b><br /><a href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="YaSM human resources management (HRM) SP10">YaSM human resources management (HRM) process SP10</a>.</span></figcaption></figure></div> | |||
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<p>Once the set of required skills is established, the human resources manager will initiate suitable measures to acquire those skills, for example by organizing training and education programs or by recruiting new staff.</p> | <p>Once the set of required skills is established, the human resources manager will initiate suitable measures to acquire those skills, for example by organizing training and education programs or by recruiting new staff.</p> | ||
<p>The skills available in the service provider organization are managed through the skills register, which describes the skills and lists the individuals who possess those skills.</p> | <p>The skills available in the service provider organization are managed through the skills register, which describes the skills and lists the individuals who possess those skills.</p> | ||
<p> </p> | |||
<p><i><u>Compatibility</u>: YaSM contains a basic process for managing human resources, which highlights the most important HR management activities and describes the interfaces with the other YaSM processes. This process is <a href="/wiki/en/index.php/YaSM_and_ISO_20000#ISO_20000_requirements_and_related_service_management_processes" title="YaSM and ISO 20000">aligned with ISO 20000</a>, the international standard for service management (see ISO/IEC 20000-1:2018, sections <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Leadership" title="ISO 20000 section 5: Leadership">5</a>, <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Planning" title="ISO 20000 section 6: Planning">6</a> and <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Support_of_the_SMS" title="ISO 20000 section 7: Support of the service management system">7</a>), and it <a href="/wiki/en/index.php/YaSM_and_ITIL#ITIL-4-Workforce-and-talent-management" title="ITIL 4 practices and YaSM processes: ITIL 4 workforce and talent management">corresponds to the practice of 'ITIL 4 workforce and talent management'</a>.</i></html> | <p><i><u>Compatibility</u>: YaSM contains a basic process for managing human resources, which highlights the most important HR management activities and describes the interfaces with the other YaSM processes. This process is <a href="/wiki/en/index.php/YaSM_and_ISO_20000#ISO_20000_requirements_and_related_service_management_processes" title="YaSM and ISO 20000">aligned with ISO 20000</a>, the international standard for service management (see ISO/IEC 20000-1:2018, sections <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Leadership" title="ISO 20000 section 5: Leadership">5</a>, <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Planning" title="ISO 20000 section 6: Planning">6</a> and <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Support_of_the_SMS" title="ISO 20000 section 7: Support of the service management system">7</a>), and it <a href="/wiki/en/index.php/YaSM_and_ITIL#ITIL-4-Workforce-and-talent-management" title="ITIL 4 practices and YaSM processes: ITIL 4 workforce and talent management">corresponds to the practice of 'ITIL 4 workforce and talent management'</a>.</i></html> | ||
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<p><i><u>Notes</u>:</i> | <p><i><u>Notes</u>:</i> | ||
</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Example: YaSM checklists and document templates">example</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span> | </p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Example: YaSM service management checklists and document templates">example</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span> | ||
</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html> | </p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html> | ||
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==Roles and responsibilities== | ==Roles and responsibilities== | ||
<span id="responsible">Process owner: The ''human resources manager'' ensures that the service provider employs the right balance of staff in terms of skills and experience. The human resources (HR) manager is also responsible for identifying gaps in the organization's current set of skills and for organizing any required skill development initiatives, in line with the service provider's objectives.</span> | |||
<p> </p> | <p> </p> | ||
{| class="wikitable" style="background: white | {| class="wikitable" style="background: white; font-size: 95%" | ||
|+ | |+style="background:#465674; color:#ffffff; font-size: 110%"|Responsibility matrix: 'SP10: Manage human resources' | ||
|- style="vertical-align:top" | |- style="vertical-align:top" | ||
! colspan="2"| YaSM role / sub-process | ! colspan="2"| YaSM role / sub-process | ||
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<meta itemprop="caption" content="Process objective: YaSM human resource management - Manage human resources (SP10)." /> | <meta itemprop="caption" content="Process objective: YaSM human resource management - Manage human resources (SP10)." /> | ||
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<meta itemprop="height" content="627" /> | <meta itemprop="height" content="627" /> | ||
<meta itemprop="dateCreated" content="2021-09-21" /> | <meta itemprop="dateCreated" content="2021-09-21" /> | ||
<meta itemprop="datePublished" content="2021-09-22" / | <meta itemprop="datePublished" content="2021-09-22" /> | ||
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<meta itemprop="keywords" content="Human resource management process objectives" /> | |||
<meta itemprop="keywords" content="HRM process objectives" /> | |||
<figure class="mw-halign-left" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-human-resource-management-process.jpg" title="Human resource management: process objective"><img srcset="https://yasm.com/wiki/en/img/yasm-process/goal-definition/400px/yasm-human-resource-management-process.jpg 400w, https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-human-resource-management-process.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-human-resource-management-process.jpg" decoding="async" width="400" height="209" class="mw-file-element" alt="The human resource management process in YaSM aims to provide the skills and levels of staff required by the service provider to achieve its objectives." /></a><figcaption><span style="font-variant:small-caps;">Human resource management process: Objectives</span></figcaption></figure></div> | |||
<p>Is based on: The human resource management process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p> | |||
<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/><p> | |||
<p> </p> | <p> </p> | ||
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<meta itemprop="name" content="SP10: Manage human resources" /> | <meta itemprop="name" content="SP10: Manage human resources" /> | ||
<meta itemprop="alternateName" content="YaSM human resources management process" /> | <meta itemprop="alternateName" content="YaSM human resources management process" /> | ||
<meta itemprop="alternateName" content="Human resources management process" /> | |||
<link itemprop="url" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources" /> | <link itemprop="url" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources" /> | ||
<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#SP10.1"> | <link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#SP10.1"> |
Latest revision as of 14:58, 13 October 2024
Process name: Manage human resources - Part of: Supporting processes
Previous process: Ensure compliance
Next process: Manage suppliers
Process description
The human resources management process in YaSM (fig. 1) identifies and provides the skills and levels of staff required for the service provider to achieve its objectives.
Once the set of required skills is established, the human resources manager will initiate suitable measures to acquire those skills, for example by organizing training and education programs or by recruiting new staff.
The skills available in the service provider organization are managed through the skills register, which describes the skills and lists the individuals who possess those skills.
Compatibility: YaSM contains a basic process for managing human resources, which highlights the most important HR management activities and describes the interfaces with the other YaSM processes. This process is aligned with ISO 20000, the international standard for service management (see ISO/IEC 20000-1:2018, sections 5, 6 and 7), and it corresponds to the practice of 'ITIL 4 workforce and talent management'.
Sub-processes
The human resource management process in YaSM has the following sub-processes:
- SP10.1: Identify the required skills
- Process objective: To identify the skills which need to be developed, based on an assessment of the current set of skills and future needs.
- SP10.2: Develop the required skills
- Process objective: To define, organize and monitor training and education measures.
- SP10.3: Recruit new staff
- Process objective: To select and hire new staff in line with the service provider's skill requirements.
Process outputs
This section lists the documents and records produced by HRM. YaSM data objects [*] are marked with an asterisk, while other objects are displayed in gray.
- Budget request
- A budget request is typically issued to obtain funding for setting up, improving or operating a service or process. An approved budget request means that the required financial resources have been allocated by the financial manager. [*]
- Skills development plan
- The skills development plan is used to manage the acquisition of the skills required to deliver the service provider’s range of services. The addition of new items to the skills development plan is often triggered by the introduction of new services and/ or technologies. [*]
- Skills inventory
- The skills inventory identifies the skills required to deliver the service provider's current and future range of services, as well as the individuals who possess those skills. The skills inventory is an important tool for identifying areas where skills need to be developed or improved. [*]
Notes:
[*] "YaSM data objects" are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see example) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see example).
"Other objects" are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.
Process metrics
Process metrics are used, for example, to assess if the service management processes are running according to expectations.
For suggestions of suitable metrics, please refer to the list of metrics for the YaSM HR management process.
Roles and responsibilities
Process owner: The human resources manager ensures that the service provider employs the right balance of staff in terms of skills and experience. The human resources (HR) manager is also responsible for identifying gaps in the organization's current set of skills and for organizing any required skill development initiatives, in line with the service provider's objectives.
YaSM role / sub-process | Human resources manager | |
---|---|---|
SP10.1 | Identify the required skills | AR |
SP10.2 | Develop the required skills | AR |
SP10.3 | Recruit new staff | AR |
Notes
Is based on: The human resource management process from the YaSM Process Map.
By: Stefan Kempter and Andrea Kempter , IT Process Maps.
Process description › Sub-processes › Process outputs › Metrics › Roles