YaSM Data Model: Difference between revisions
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<itpmch><title>YaSM Data Model | YaSM Service Management Wiki</title> | <itpmch><title>YaSM Data Model | YaSM Service Management Wiki</title> | ||
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<html | <html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/YaSM-Datenmodell"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html> | ||
<p> </p> | <p> </p> | ||
< | <span id="md-itempage-description" itemprop="description">The [[Service Management Processes|service management processes]] create and use a number of documents and records ('data objects'), such as [[Service_Definition_-_Template|service definitions]], the [[Service_Portfolio_-_Template|service portfolio]], customer service agreements, and [[Incident_Record_-_Template|incident records]]. The <b><span style="color:#465674;">YaSM data model</span></b> highlights the key relationships between these data objects.</span> | ||
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<html><b>Back to:</b> <a href="https://yasm.com/wiki/en/index.php/YaSM_Glossary" title="YaSM glossary terms and definitions.">YaSM glossary terms and definitions</a></html> | |||
<p> </p> | <p> </p> | ||
==<span id="yasm-data-object-model">The YaSM data object model</span>== | ==<span id="yasm-data-object-model">The YaSM data object model</span>== | ||
<html><div | <html><div itemid="https://yasm.com/wiki/en/img/yasm-terms/Yasm-data-model.jpg" itemscope itemtype="https://schema.org/ImageObject"> | ||
<meta itemprop="caption" content="The YaSM service management data model." /> | <meta itemprop="caption" content="The YaSM service management data model." /> | ||
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<meta itemprop="keywords" content="service management data model" /> | <meta itemprop="keywords" content="service management data model" /> | ||
<meta itemprop="keywords" content="yasm data model" /> | <meta itemprop="keywords" content="yasm data model" /> | ||
<meta itemprop="keywords" content="yasm data object model" /> | <meta itemprop="keywords" content="yasm data object model" /> | ||
<img | <figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-terms/Yasm-data-model.jpg" title="YaSM service management data model"><img srcset="https://yasm.com/wiki/en/img/yasm-terms/Yasm-data-model-thumb.jpg 480w, https://yasm.com/wiki/en/img/yasm-terms/Yasm-data-model.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-terms/Yasm-data-model.jpg" fetchpriority="high" decoding="async" width="480" height="360" class="mw-file-element" alt="YaSM service management data model." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-terms/Yasm-data-model.jpg" title="YaSM service management data model">The YaSM data model (data object model)</a></b></span></figcaption></figure></div> | ||
<p>The service management process model (the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM process model - the YaSM Process Map">YaSM® Process Map</a>) includes the YaSM data object model.</p> | <p>The service management process model (the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM process model - the YaSM Process Map">YaSM® Process Map</a>) includes the YaSM data object model.</p> | ||
<p>That diagram is not a complete data model as known from software engineering. Rather, it is meant to provide an overview of the key relationships between the YaSM terms and to facilitate an understanding of each object's relevance within the YaSM | <p>That diagram is not a complete data model as known from software engineering. Rather, it is meant to provide an overview of the key relationships between the YaSM terms and to facilitate an understanding of each object's relevance within the YaSM service management model.</html><br style="clear:both;"/> | ||
==<span id="download">Free | ==<span id="download">Free download: The complete YaSM data model</span>== | ||
<html><p> | <html><p>Figure 1 (see <a href="https://yasm.com/wiki/en/img/yasm-terms/Yasm-data-model.jpg" title="The YaSM data model (data object model)">enlarged view</a>) on this page shows a small part of the data model.</p> | ||
<p>You can also download the <a href="https://yasm.com/wiki/en/img/pdf/YaSM-Data-Object-Model.pdf" title="Download: The YaSM service management data model (.PDF)">full YaSM data object model in PDF format</a> - the diagram is very large but it contains vector graphics so you can zoom in on the details.</html> | <p>You can also download the <a href="https://yasm.com/wiki/en/img/pdf/YaSM-Data-Object-Model.pdf" title="Download: The YaSM service management data model (.PDF)">full YaSM data object model in PDF format</a> - the diagram is very large but it contains vector graphics so you can zoom in on the details.</html> | ||
<p> </p> | |||
<p> </ | ==Video== | ||
<html><figure class="mw-halign-right" typeof="mw:File/Thumb"><a href="https://yasm.com/en/videos/yasm-data-model" title="Start the video: YaSM data model"><img srcset="https://yasm.com/en/content/videos/yasm-data-model/480px/yasm-service-management-data-model.jpg 480w, https://yasm.com/en/content/videos/yasm-data-model/yasm-service-management-data-model.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/yasm-data-model/yasm-service-management-data-model.jpg" decoding="async" width="480" height="270" class="mw-file-element" alt="Video: YaSM data model and document templates" /></a><figcaption><span style="font-variant:small-caps;"><b><a href="https://yasm.com/en/videos/yasm-data-model" title="Start the video: YaSM data model and document templates">Start the video: The YaSM data model</a></b></span></figcaption></figure> | |||
<p>Watch the video:</p> | |||
<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;"> | |||
<li><a href="https://yasm.com/en/videos/yasm-data-model" title="Start the video: YaSM data model and document templates">The YaSM data model and document templates</a> (5:43 min.)</li></ul> | |||
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== Notes == | == Notes == | ||
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Latest revision as of 14:38, 19 October 2024
The service management processes create and use a number of documents and records ('data objects'), such as service definitions, the service portfolio, customer service agreements, and incident records. The YaSM data model highlights the key relationships between these data objects.
Back to: YaSM glossary terms and definitions
The YaSM data object model
The service management process model (the YaSM® Process Map) includes the YaSM data object model.
That diagram is not a complete data model as known from software engineering. Rather, it is meant to provide an overview of the key relationships between the YaSM terms and to facilitate an understanding of each object's relevance within the YaSM service management model.
Free download: The complete YaSM data model
Figure 1 (see enlarged view) on this page shows a small part of the data model.
You can also download the full YaSM data object model in PDF format - the diagram is very large but it contains vector graphics so you can zoom in on the details.
Video
Watch the video:
- The YaSM data model and document templates (5:43 min.)
Notes
Is based on: Data object model from the YaSM Process Map.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
