SP10: Manage human resources: Difference between revisions
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<p><i><u>Compatibility</u>: YaSM contains a basic process for managing human resources, which highlights the most important HR management activities and describes the interfaces with the other YaSM processes. This process is <a href="/wiki/en/index.php/YaSM_and_ISO_20000#ISO_20000_requirements_and_related_service_management_processes" title="YaSM and ISO 20000">aligned with ISO 20000</a>, the international standard for service management (see ISO/IEC 20000-1:2018, sections <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Leadership" title="ISO 20000 section 5: Leadership">5</a>, <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Planning" title="ISO 20000 section 6: Planning">6</a> and <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Support_of_the_SMS" title="ISO 20000 section 7: Support of the service management system">7</a>), and it <a href="/wiki/en/index.php/YaSM_and_ITIL#ITIL-4-Workforce-and-talent-management" title="ITIL 4 practices and YaSM processes: ITIL 4 workforce and talent management">corresponds to the practice of 'ITIL 4 workforce and talent management'</a>.</i></html> | <p><i><u>Compatibility</u>: YaSM contains a basic process for managing human resources, which highlights the most important HR management activities and describes the interfaces with the other YaSM processes. This process is <a href="/wiki/en/index.php/YaSM_and_ISO_20000#ISO_20000_requirements_and_related_service_management_processes" title="YaSM and ISO 20000">aligned with ISO 20000</a>, the international standard for service management (see ISO/IEC 20000-1:2018, sections <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Leadership" title="ISO 20000 section 5: Leadership">5</a>, <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Planning" title="ISO 20000 section 6: Planning">6</a> and <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Support_of_the_SMS" title="ISO 20000 section 7: Support of the service management system">7</a>), and it <a href="/wiki/en/index.php/YaSM_and_ITIL#ITIL-4-Workforce-and-talent-management" title="ITIL 4 practices and YaSM processes: ITIL 4 workforce and talent management">corresponds to the practice of 'ITIL 4 workforce and talent management'</a>.</i></html> | ||
==Sub-processes== | ==Sub-processes== | ||
<html>The human resource management process in YaSM has the following sub-processes:</p> | <html>The human resource management process in YaSM has the following sub-processes:</p> | ||
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<dd itemprop="description">Process objective: To identify the skills which need to be developed, based on an assessment of the current set of skills and future needs.</dd></dl> | <dd itemprop="description">Process objective: To identify the skills which need to be developed, based on an assessment of the current set of skills and future needs.</dd></dl> | ||
</div> | </div> | ||
<div itemid="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#SP10.2" itemscope itemtype="https://schema.org/CreativeWork" itemref="md-type-subProcess"> | <div itemid="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#SP10.2" itemscope itemtype="https://schema.org/CreativeWork" itemref="md-type-subProcess"> | ||
<meta itemprop="alternateName" content="YaSM HR management process SP10.2" /> | <meta itemprop="alternateName" content="YaSM HR management process SP10.2" /> | ||
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<dd itemprop="description">Process objective: To define, organize and monitor training and education measures.</dd></dl> | <dd itemprop="description">Process objective: To define, organize and monitor training and education measures.</dd></dl> | ||
</div> | </div> | ||
<div itemid="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#SP10.3" itemscope itemtype="https://schema.org/CreativeWork" itemref="md-type-subProcess"> | <div itemid="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#SP10.3" itemscope itemtype="https://schema.org/CreativeWork" itemref="md-type-subProcess"> | ||
<meta itemprop="alternateName" content="YaSM HR management process SP10.3" /> | <meta itemprop="alternateName" content="YaSM HR management process SP10.3" /> | ||
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<dd itemprop="description">Process objective: To select and hire new staff in line with the service provider's skill requirements.</dd></dl> | <dd itemprop="description">Process objective: To select and hire new staff in line with the service provider's skill requirements.</dd></dl> | ||
</div><!-- end of schema.org/CreativeWork --><p></html> | </div><!-- end of schema.org/CreativeWork --><p></html> | ||
==Process outputs== | ==Process outputs== | ||
<html><div itemid="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources# | <html><!-- define schema.org/DefinedTermSet --> | ||
<div itemid="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#process-inputs-outputs" itemscope="itemscope" itemtype="https://schema.org/DefinedTermSet"> | |||
<link itemprop="additionalType" href="http://www.productontology.org/id/Input/output" /> | |||
<meta itemprop="name" content="YaSM process SP10: documents and records" /> | <meta itemprop="name" content="YaSM process SP10: documents and records" /> | ||
<meta itemprop="alternateName" content="HR management process outputs" /> | <meta itemprop="alternateName" content="HR management process outputs" /> | ||
<meta itemprop="alternateName" content="Human resources management data objects" /> | <meta itemprop="alternateName" content="Human resources management data objects" /> | ||
<p><span itemprop="description">This section lists the documents and records produced by HRM.</span> YaSM data objects <a href="#ydo" title="YaSM data object">[*]</a> are marked with an asterisk, while other objects are displayed in gray.</p> | <p><span itemprop="description">This section lists the documents and records produced by HRM.</span> YaSM data objects <a href="#ydo" title="YaSM data object">[*]</a> are marked with an asterisk, while other objects are displayed in gray.</p> | ||
<dl><dt>Budget request</dt> | <dl> | ||
<dd>A budget request is typically issued to obtain funding for setting up, improving or operating a service or process. An approved budget request means that the required financial resources have been allocated by the financial manager. <a href="#ydo" title="YaSM data object">[*]</a></dd></ | <div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm"> | ||
< | <dt itemprop="name">Budget request</dt> | ||
< | <dd itemprop="description" style="margin-bottom: 1em;">A budget request is typically issued to obtain funding for setting up, improving or operating a service or process. An approved budget request means that the required financial resources have been allocated by the financial manager. <a href="#ydo" title="YaSM data object">[*]</a></dd></div> | ||
<dd>The skills development plan is used to manage the acquisition of the skills required to deliver the service provider’s range of services. The addition of new items to the skills development plan is often triggered by the introduction of new services and/ or technologies. <a href="#ydo" title="YaSM data object">[*]</a></dd></ | <div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm"> | ||
< | <dt itemprop="name" id="Skills-development-plan">Skills development plan</dt> | ||
< | <dd itemprop="description" style="margin-bottom: 1em;">The skills development plan is used to manage the acquisition of the skills required to deliver the service provider’s range of services. The addition of new items to the skills development plan is often triggered by the introduction of new services and/ or technologies. <a href="#ydo" title="YaSM data object">[*]</a></dd></div> | ||
<dd>The skills inventory identifies the skills required to deliver the service provider's current and future range of services, as well as the individuals who possess those skills. The skills inventory is an important tool for identifying areas where skills need to be developed or improved. <a href="#ydo" title="YaSM data object">[*]</a></dd></dl> | <div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm"> | ||
</div><!-- end of schema.org/ | <dt itemprop="name" id="Skills-inventory">Skills inventory</dt> | ||
<dd itemprop="description" style="margin-bottom: 1em;">The skills inventory identifies the skills required to deliver the service provider's current and future range of services, as well as the individuals who possess those skills. The skills inventory is an important tool for identifying areas where skills need to be developed or improved. <a href="#ydo" title="YaSM data object">[*]</a></dd></div> | |||
</dl> | |||
</div><!-- end of schema.org/DefinedTermSet --><p> | |||
<p> </p> | <p> </p> | ||
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</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Example: YaSM checklists and document templates">example</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span> | </p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Example: YaSM checklists and document templates">example</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span> | ||
</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html> | </p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html> | ||
==Process metrics== | ==Process metrics== | ||
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For suggestions of [[Service Management Metrics|suitable metrics]], please refer to the [[Service_Management_Metrics#Metrics_for_the_HR_management_process|list of metrics for the YaSM HR management process]]. | For suggestions of [[Service Management Metrics|suitable metrics]], please refer to the [[Service_Management_Metrics#Metrics_for_the_HR_management_process|list of metrics for the YaSM HR management process]]. | ||
==Roles and responsibilities== | ==Roles and responsibilities== | ||
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{| class="wikitable sortable" style="background: white; text-align:center; vertical-align:top; font-size: 90%; line-height: 1.3em;" | {| class="wikitable sortable" style="background: white; text-align:center; vertical-align:top; font-size: 90%; line-height: 1.3em;" | ||
|+<span style="font-size: 120%; line-height: | |+<span style="font-size: 120%; line-height: 1.5em;">Responsibility matrix: "SP10: Manage human resources"</span> | ||
|- style="vertical-align:top" | |- style="vertical-align:top" | ||
! colspan="2"| YaSM role / sub-process | ! colspan="2"| YaSM role / sub-process | ||
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<html><div itemid="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-human-resource-management-process.jpg" itemscope itemtype="https://schema.org/ImageObject"> | <html><div itemid="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-human-resource-management-process.jpg" itemscope itemtype="https://schema.org/ImageObject"> | ||
<a href="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-human-resource-management-process.jpg" title="Human resource management: process definition" itemprop="contentUrl"> | <a href="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-human-resource-management-process.jpg" title="Human resource management: process definition" itemprop="contentUrl"> | ||
<img style="display: block; float: left; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-human-resource-management-process.jpg" width="320" height="160" title="Human resource management: process definition" alt="What is human resource management? Definition of the HRM process SP10 from the YaSM framework." /> | <img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-human-resource-management-process.jpg" width="320" height="160" title="Human resource management: process definition" alt="What is human resource management? Definition of the HRM process SP10 from the YaSM framework." /> | ||
<meta itemprop="caption" content="Manage human resources | YaSM HR management | Process definition SP10" /> | <meta itemprop="caption" content="Manage human resources | YaSM HR management | Process definition SP10" /> | ||
<meta itemprop="width" content="1050" /> | <meta itemprop="width" content="1050" /> | ||
<meta itemprop="height" content="525" /></a></div> | <meta itemprop="height" content="525" /></a></div> | ||
<div style="margin-left: | <div style="margin-left: 5%; color:#636363"> | ||
<p style="margin-top: 0;">Is based on: The human resource management process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p> | <p style="margin-top: 0; word-wrap:normal;">Is based on: The human resource management process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p> | ||
<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/></div><p> | <p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/></div><p> | ||
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<a itemprop="item" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#Process_description"> | <a itemprop="item" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#Process_description"> | ||
<span itemprop="name">Process description</span></a> | <span itemprop="name">Process description</span></a> | ||
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<a itemprop="item" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#Sub-processes"> | <a itemprop="item" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#Sub-processes"> | ||
<span itemprop="name">Sub-processes</span></a> | <span itemprop="name">Sub-processes</span></a> | ||
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<a itemprop="item" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#Process_outputs"> | <a itemprop="item" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#Process_outputs"> | ||
<span itemprop="name">Process outputs</span></a> | <span itemprop="name">Process outputs</span></a> | ||
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<a itemprop="item" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#Process_metrics"> | <a itemprop="item" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#Process_metrics"> | ||
<span itemprop="name">Metrics</span></a> | <span itemprop="name">Metrics</span></a> | ||
<meta itemprop="position" content="4" /></span> › | <meta itemprop="position" content="4" /></span> › | ||
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<a itemprop="item" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#Roles_and_responsibilities"> | <a itemprop="item" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#Roles_and_responsibilities"> | ||
<span itemprop="name">Roles</span></a> | <span itemprop="name">Roles</span></a> | ||
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<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#SP10.2"> | <link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#SP10.2"> | ||
<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#SP10.3"> | <link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#SP10.3"> | ||
<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources# | <link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#process-inputs-outputs"> | ||
<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" /> | <link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" /> | ||
<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-human-resource-management-process.jpg" /> | <link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-human-resource-management-process.jpg" /> | ||
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[[Category:YaSM process]] | [[Category:YaSM process]] | ||
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Revision as of 12:40, 8 February 2021
Process name: Manage human resources - Part of: Supporting processes
Previous process: Ensure compliance
Next process: Manage suppliers
Process description
The human resources management process in YaSM (fig. 1) identifies and provides the skills and levels of staff required for the service provider to achieve its objectives.
Once the set of required skills is established, the human resources manager will initiate suitable measures to acquire those skills, for example by organizing training and education programs or by recruiting new staff.
The skills available in the service provider organization are managed through the skills register, which describes the skills and lists the individuals who possess those skills.
Compatibility: YaSM contains a basic process for managing human resources, which highlights the most important HR management activities and describes the interfaces with the other YaSM processes. This process is aligned with ISO 20000, the international standard for service management (see ISO/IEC 20000-1:2018, sections 5, 6 and 7), and it corresponds to the practice of 'ITIL 4 workforce and talent management'.
Sub-processes
The human resource management process in YaSM has the following sub-processes:
- SP10.1: Identify the required skills
- Process objective: To identify the skills which need to be developed, based on an assessment of the current set of skills and future needs.
- SP10.2: Develop the required skills
- Process objective: To define, organize and monitor training and education measures.
- SP10.3: Recruit new staff
- Process objective: To select and hire new staff in line with the service provider's skill requirements.
Process outputs
This section lists the documents and records produced by HRM. YaSM data objects [*] are marked with an asterisk, while other objects are displayed in gray.
- Budget request
- A budget request is typically issued to obtain funding for setting up, improving or operating a service or process. An approved budget request means that the required financial resources have been allocated by the financial manager. [*]
- Skills development plan
- The skills development plan is used to manage the acquisition of the skills required to deliver the service provider’s range of services. The addition of new items to the skills development plan is often triggered by the introduction of new services and/ or technologies. [*]
- Skills inventory
- The skills inventory identifies the skills required to deliver the service provider's current and future range of services, as well as the individuals who possess those skills. The skills inventory is an important tool for identifying areas where skills need to be developed or improved. [*]
Notes:
[*] "YaSM data objects" are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see example) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see example).
"Other objects" are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.
Process metrics
Process metrics are used, for example, to assess if the service management processes are running according to expectations.
For suggestions of suitable metrics, please refer to the list of metrics for the YaSM HR management process.
Roles and responsibilities
Process owner: Human resources manager
- This role ensures that the service provider employs the right balance of staff in terms of skills and experience. The human resources (HR) manager is also responsible for identifying gaps in the organization's current set of skills and for organizing any required skill development initiatives, in line with the service provider's objectives.
YaSM role / sub-process | Human resources manager | |
---|---|---|
SP10.1 | Identify the required skills | AR |
SP10.2 | Develop the required skills | AR |
SP10.3 | Recruit new staff | AR |
Notes
Is based on: The human resource management process from the YaSM Process Map.
Process description › Sub-processes › Process outputs › Metrics › Roles