Alternatives to ITIL: Difference between revisions
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<meta name="description" content="ITIL® is the most widely used ITSM framework, but it is not mandatory. There are quite a few potential alternatives to ITIL, but most of them should not be seen as complete replacements. Rather, each framework or standard was created with a particular use in mind." /> | <meta name="description" content="ITIL® is the most widely used ITSM framework, but it is not mandatory. There are quite a few potential alternatives to ITIL, but most of them should not be seen as complete replacements. Rather, each framework or standard was created with a particular use in mind." /> | ||
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<html | <html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/ITIL-Alternativen"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/> | ||
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<img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-alternatives.jpg" width="480" height="270" title="Is YaSM an alternative to ITIL and ITIL 4?" alt="ITIL is the most widely used ITSM framework, but it is not mandatory. There are quite a few potential alternatives to ITIL. Is the YaSM service management model an alternative to ITIL and ITIL 4?" /></a></div></html> | <img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-alternatives.jpg" width="480" height="270" title="Is YaSM an alternative to ITIL and ITIL 4?" alt="ITIL is the most widely used ITSM framework, but it is not mandatory. There are quite a few potential alternatives to ITIL. Is the YaSM service management model an alternative to ITIL and ITIL 4?" /></a></div></html> | ||
<span id="md-webpage-description" itemprop="description">[[ITIL]]<sup><small>®</small></sup> is the most widely used ITSM framework, but it is not mandatory. There are quite a few potential alternatives to ITIL, but most of them should not be seen as complete replacements. Rather, each framework or standard was created with a particular use in mind.</span> When choosing their ITSM frameworks organizations should be guided by their objectives. | <span style="word-wrap:normal;"><span id="md-webpage-description" itemprop="description">[[ITIL]]<sup><small>®</small></sup> is the most widely used ITSM framework, but it is not mandatory. There are quite a few potential alternatives to ITIL, but most of them should not be seen as complete replacements. Rather, each framework or standard was created with a particular use in mind.</span> When choosing their ITSM frameworks organizations should be guided by their objectives.</span> | ||
It should also be noted that the best approach to finding good advice is to explore various sources. All ITSM frameworks provide guidelines, not rigid prescriptions that must be followed to the letter. So it is quite feasible to pick and choose what is best for your organization from several frameworks. | It should also be noted that the best approach to finding good advice is to explore various sources. All ITSM frameworks provide guidelines, not rigid prescriptions that must be followed to the letter. So it is quite feasible to pick and choose what is best for your organization from several frameworks. | ||
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ITIL Lite is not an official edition of ITIL, and organizations looking at light versions of ITIL need to consider the pros and cons. | ITIL Lite is not an official edition of ITIL, and organizations looking at light versions of ITIL need to consider the pros and cons. | ||
* [[ITIL Lite and YaSM|More about ITIL Lite]] | * [[ITIL Lite and YaSM|More about ITIL Lite]] | ||
==Other alternative ITSM frameworks== | ==Other alternative ITSM frameworks== | ||
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<li><a href="https://yasm.com/wiki/en/index.php/VeriSM" title="VeriSM™ ">VeriSM</a>™, a service management approach from the organizational level.</li> | <li><a href="https://yasm.com/wiki/en/index.php/VeriSM" title="VeriSM™ ">VeriSM</a>™, a service management approach from the organizational level.</li> | ||
</ul></html> | </ul></html> | ||
==Is YaSM an alternative to ITIL?== | ==Is YaSM an alternative to ITIL?== | ||
The [[What is YaSM|YaSM model]] is less complex and easier to understand than ITIL, especially for someone who is new to the service management frameworks. But YaSM was not developed as an "alternative" to ITIL. Rather, it helps organizations to get started with ITIL. | The [[What is YaSM|YaSM service management model]] is less complex and easier to understand than ITIL, especially for someone who is new to the service management frameworks. But YaSM was not developed as an "alternative" to ITIL. Rather, it helps organizations to get started with ITIL. | ||
[[ITIL#ITIL_4|ITIL 4]] describes a [[ITIL#ITIL_service_value_system|service value system]], including elements such as guiding principles, governance, service value chain, continual improvement and practices. It provides a huge amount of guidance that is not easy to navigate. | [[ITIL#ITIL_4|ITIL 4]] describes a [[ITIL#ITIL_service_value_system|service value system]], including elements such as guiding principles, governance, service value chain, continual improvement and practices. It provides a huge amount of guidance that is not easy to navigate. | ||
<p> </p> | |||
This is where YaSM comes into play | <html><a href="https://yasm.com/en/videos/yasm-itil" ><img src="https://yasm.com/en/content/videos/yasm-itil/yasm-itil-video.jpg" width="482" height="272" class="thumbimage" alt="Video: Service management processes for ITIL 4. - The YaSM process model describes exemplary service management processes that follow the ITIL 4 guidance." title="Start the video: Service management processes for ITIL 4" style="display: block; float: right; margin-left: 30px; margin-bottom: 10px; margin-right: 5px" /></a> | ||
<p style="margin-top: 0; word-wrap:normal;">This is where YaSM comes into play: With its streamlined and clear-cut set of processes, it is very good at helping practitioners understand how service management works - which enables them to find their way around and apply the huge amount of guidance offered in ITIL.</p> | |||
What is more, bringing ITIL to life ultimately means translating the ITIL guidance into processes that work for the organization. This is a huge task and it is often not easy to see where to begin, but with the YaSM model organizations do not have to start from nothing: When defining their processes, they can simply change and adapt existing content. | <p>What is more, bringing ITIL to life ultimately means translating the ITIL guidance into processes that work for the organization. This is a huge task and it is often not easy to see where to begin, but with the YaSM model organizations do not have to start from nothing:</p> | ||
< | <p>When defining their <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">service management processes</a>, they can simply change and adapt existing content.</p> | ||
<ul style="margin-top: 17px;list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;"> | |||
<li>"<a href="https://yasm.com/en/videos/yasm-itil">Service management processes for ITIL 4</a>" (9:04 min.)</li></ul> | |||
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==Resources and further reading== | ==Resources and further reading== | ||
Revision as of 11:37, 18 May 2021
ITIL® is the most widely used ITSM framework, but it is not mandatory. There are quite a few potential alternatives to ITIL, but most of them should not be seen as complete replacements. Rather, each framework or standard was created with a particular use in mind. When choosing their ITSM frameworks organizations should be guided by their objectives.
It should also be noted that the best approach to finding good advice is to explore various sources. All ITSM frameworks provide guidelines, not rigid prescriptions that must be followed to the letter. So it is quite feasible to pick and choose what is best for your organization from several frameworks.
A lighter kind of ITIL?
Quite a few organizations, and especially small-to-midsized businesses, are looking for alternatives to ITIL because they find the full set of ITIL guidelines too large and too complex. What they look for is "ITIL Lite" - a way of adopting the ITIL concepts without over-burdening their staff.
ITIL Lite is not an official edition of ITIL, and organizations looking at light versions of ITIL need to consider the pros and cons.
Other alternative ITSM frameworks
Other ITSM frameworks and standards that could be considered "ITIL alternatives" include
- ISO 20000, the international ISO standard for service management
- COBIT®, a framework for IT governance
- CMMI-SVC®, an integrated set of best practices
- USMBOK™ (Universal Service Management Body of Knowledge)
- SIAM™, a methodology for environments where services are sourced from several suppliers
- VeriSM™, a service management approach from the organizational level.
Is YaSM an alternative to ITIL?
The YaSM service management model is less complex and easier to understand than ITIL, especially for someone who is new to the service management frameworks. But YaSM was not developed as an "alternative" to ITIL. Rather, it helps organizations to get started with ITIL.
ITIL 4 describes a service value system, including elements such as guiding principles, governance, service value chain, continual improvement and practices. It provides a huge amount of guidance that is not easy to navigate.
This is where YaSM comes into play: With its streamlined and clear-cut set of processes, it is very good at helping practitioners understand how service management works - which enables them to find their way around and apply the huge amount of guidance offered in ITIL.
What is more, bringing ITIL to life ultimately means translating the ITIL guidance into processes that work for the organization. This is a huge task and it is often not easy to see where to begin, but with the YaSM model organizations do not have to start from nothing:
When defining their service management processes, they can simply change and adapt existing content.
- "Service management processes for ITIL 4" (9:04 min.)
Resources and further reading
- YaSM and ITIL 4: How the YaSM model relates to the latest edition of ITIL 4
- YaSM and ITIL V3 - Comparison: YaSM service management vs. ITIL V3
- Is YaSM 'ITIL lite' or 'lean ITIL'?
- YaSM and other service management frameworks and standards.
By: Stefan Kempter 
, IT Process Maps.
A lighter kind of ITIL? › Other alternative ITSM frameworks › Is YaSM an alternative to ITIL?
