Main Page

Welcome to the YaSM® Wiki

The YaSM Wiki provides a complete overview of service management according to YaSM®. It is the ideal starting point if you would like to learn more about YaSM and service management in general.

About YaSM

YaSM is a streamlined framework for everyone in the business of providing services. It was created from scratch to give it a clear and easily understood structure, but the principles applied in YaSM are not entirely new, since YaSM is based on established service management best practice.

If you are new to YaSM, start here: → Introduction to YaSM on a single page

Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.

About this wiki

The YaSM service management wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. YaSM and the YaSM Wiki were established in 2014; the wiki is available in English and German.

YaSM knowledge

What is YaSM?

Introduction to YaSM

YaSM processes

YaSM concepts

How to implement YaSM

YaSM implementation

YaSM vs. other frameworks and standards

YaSM and ...

Additional reference information

YaSM terms (data objects)

YaSM roles

YaSM process metrics

The YaSM Manifesto

YaSM stands for "Yet another Service Management Model".
YaSM was developed as a streamlined service management framework and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).

Recent posts from the YaSM Blog

Beware of evil process templates! - October 05, 2014.
Is YaSM 'ITIL lite' or 'lean ITIL'? - September 13, 2014.
Launch of the free YaSM Wiki. - August 1, 2014.
Proceed to: The YaSM Blog - all posts.

Notes

[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.

[ Infobox ]

Link to this page:	https://yasm.com/wiki/en/index.php/Main_Page
Languages:	English \| Deutsch
Image:	The YaSM Wiki (.PNG)
Educational use:	Introductory information on YaSM. Reference material on YaSM service management and ISO 20000. Detailed guidance on YaSM process management.
Authors:	Stefan Kempter and Andrea Kempter - IT Process Maps