Service Management Checklists: Difference between revisions
From YaSM Service Management Wiki
No edit summary |
|||
| (5 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
<itpmch><title>Service Management Checklists | YaSM Wiki</title> | <itpmch><title>Service Management Checklists | YaSM Wiki</title> | ||
<meta name="keywords" content="service management checklists, yasm checklists, service management templates, yasm document templates" /> | <meta name="keywords" content="service management checklists, yasm checklists, service management templates, yasm document templates" /> | ||
<meta name="description" content="These service management checklists | <meta name="description" content="These service management templates (checklists and document templates) provide detailed explanations of the documents and records which are produced by the YaSM service management processes." /> | ||
<meta property="og:url" content="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" /> | <meta property="og:url" content="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" /> | ||
<meta property="og:title" content="Service Management Checklists | YaSM Wiki" /> | <meta property="og:title" content="Service Management Checklists | YaSM Wiki" /> | ||
<meta property="og:description" content="These service management checklists | <meta property="og:description" content="These service management templates (checklists and document templates) provide detailed explanations of the documents and records which are produced by the YaSM service management processes." /> | ||
<meta property="og:site_name" content="YaSM Service Management"> | <meta property="og:site_name" content="YaSM Service Management"> | ||
<meta property="og:type" content="article" /> | <meta property="og:type" content="article" /> | ||
<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-templates/16x9/Service-management-templates-index.jpg" /> | <meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-templates/16x9/Service-management-templates-index.jpg" /> | ||
<meta property="og:image:width" content="1200" /> | <meta property="og:image:width" content="1200" /> | ||
| Line 15: | Line 13: | ||
<meta property="og:image:width" content="1390" /> | <meta property="og:image:width" content="1390" /> | ||
<meta property="og:image:height" content="2326" /> | <meta property="og:image:height" content="2326" /> | ||
<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" /> | <link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" /> | ||
</itpmch> | </itpmch> | ||
<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service-Management-Checklisten"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html> | <html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service-Management-Checklisten"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html> | ||
<p> </p> | |||
<span id="md-webpage-description" itemprop="description">These <b><span style="color:#465674;">service management templates (checklists and document templates)</span></b> provide detailed explanations of the various documents and records ('data objects') which are produced by the [[Service Management Processes|YaSM service management processes]].</span> | |||
<p> </p> | <p> </p> | ||
<html><div itemid="https://yasm.com/wiki/en/img/yasm-templates/yasm-document-templates-checklists.jpg" itemscope itemtype="https://schema.org/ImageObject"> | |||
<meta itemprop="caption" content="YaSM service management checklist: document template. Example: 'Incident record' template." /> | |||
<html><div | |||
<meta itemprop="caption" content="YaSM checklist | |||
<meta itemprop="width" content="1200" /> | <meta itemprop="width" content="1200" /> | ||
<meta itemprop="height" content="900" /> | <meta itemprop="height" content="900" /> | ||
| Line 43: | Line 33: | ||
<meta itemprop="dateCreated" content="2023-05-27" /> | <meta itemprop="dateCreated" content="2023-05-27" /> | ||
<meta itemprop="datePublished" content="2023-06-01" /> | <meta itemprop="datePublished" content="2023-06-01" /> | ||
</span> | |||
<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject"> | |||
<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-templates/400px/yasm-document-templates-checklists.jpg" /> | |||
<meta itemprop="width" content="400" /> | |||
<meta itemprop="height" content="300" /> | |||
<meta itemprop="dateCreated" content="2024-03-11" /> | |||
<meta itemprop="datePublished" content="2024-03-11" /> | |||
</span> | </span> | ||
<meta itemprop="keywords" content="yasm checklist" /> | <meta itemprop="keywords" content="yasm checklist" /> | ||
<meta itemprop="keywords" content="yasm template" /> | <meta itemprop="keywords" content="service management template" /> | ||
<meta itemprop="keywords" content="service management | <meta itemprop="keywords" content="yasm document template" /> | ||
< | <meta itemprop="keywords" content="service management template example" /> | ||
</ | <figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-templates/yasm-document-templates-checklists.jpg" title="YaSM checklist (service management template): Example"><img srcset="https://yasm.com/wiki/en/img/yasm-templates/400px/yasm-document-templates-checklists.jpg 400w, https://yasm.com/wiki/en/img/yasm-templates/480px/yasm-document-templates-checklists.jpg 480w, https://yasm.com/wiki/en/img/yasm-templates/yasm-document-templates-checklists.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-templates/yasm-document-templates-checklists.jpg" decoding="async" width="400" height="300" class="mw-file-element" alt="YaSM service management document templates and checklists. - Example: Incident record." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-templates/yasm-document-templates-checklists.jpg" title="YaSM checklist (service management template): Example">YaSM service management template</a></b><br />Checklist / document template: example.</span></figcaption></figure></div></html> | ||
< | |||
__TOC__ | __TOC__ | ||
<br style="clear:both;"/> | <br style="clear:both;"/> | ||
== | ==<span id="Document_templates">Service management templates and policies== | ||
< | <span style="word-wrap:normal;">Each template describes the typical contents of a YaSM document or record. The service management checklists are generic, and applicable to most organizations; they can be used as templates in many cases when specific service management documents need to be created for a particular organization.</span> | ||
<html><div itemid="https://yasm.com/wiki/en/img/yasm-templates/Service-management-templates-index.jpg" itemscope itemtype="https://schema.org/ImageObject"> | |||
<meta itemprop="caption" content="Service management templates: Index" /> | <meta itemprop="caption" content="Service management templates: Index" /> | ||
<meta itemprop="width" content="1390" /> | <meta itemprop="width" content="1390" /> | ||
| Line 79: | Line 76: | ||
</span> | </span> | ||
<meta itemprop="keywords" content="service management templates" /> | <meta itemprop="keywords" content="service management templates" /> | ||
<meta itemprop="keywords" content="service management document templates" /> | |||
<meta itemprop="keywords" content="service management checklists" /> | <meta itemprop="keywords" content="service management checklists" /> | ||
< | <figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-templates/Service-management-templates-index.jpg" title="Service management templates: Index"><img srcset="https://yasm.com/wiki/en/img/yasm-templates/400px/Service-management-templates-index.jpg 400w, https://yasm.com/wiki/en/img/yasm-templates/Service-management-templates-index.jpg 1390w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-templates/Service-management-templates-index.jpg" fetchpriority="high" decoding="async" width="400" height="670" class="mw-file-element" alt="Index of service management templates (checklists, document templates and policies) in the YaSM service management model." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 2: <a href="https://yasm.com/wiki/en/img/yasm-templates/Service-management-templates-index.jpg" title="Service management templates: Index">Service management templates: Index</a></b></span></figcaption></figure></div> | ||
< | |||
<p>Our <a class="external text" href="https://yasm.com/en/products/yasm-process-map">service management process model (the YaSM® Process Map)</a> contains a total of 95 document templates:</p> | |||
<ul><li>76 checklists (one for every <i>YaSM data object</i> - see fig. 2: "<a href="https://yasm.com/wiki/en/img/yasm-templates/Service-management-templates-index.jpg" title="Service management templates: Index">Index</a>") exemplify what data or information is contained in the different documents and records generated by the YaSM processes.</li> | |||
<li>There is also a set of 19 checklists for the <i>service management policies</i>.</li></ul></html> | |||
<span id="yasm-template-example">Here in the YaSM Wiki we provide you with the most frequently requested service management templates from the YaSM Process Map free of charge.</span> | <span id="yasm-template-example">Here in the YaSM Wiki we provide you with the most frequently requested service management templates from the YaSM Process Map free of charge.</span> | ||
== | ==<span id="#Checklists_for_the_service_lifecycle_processes">Templates for the service lifecycle processes</span>== | ||
====Incident record template==== | ====Incident record template==== | ||
| Line 114: | Line 110: | ||
[[Service Improvement Plan - Template|→ Checklist: Service improvement plan ...]] | [[Service Improvement Plan - Template|→ Checklist: Service improvement plan ...]] | ||
== | ==<span id="#Checklists_for_the_supporting_processes">Templates for the supporting processes</span>== | ||
====Process review report template==== | ====Process review report template==== | ||
A process review report records the details and findings from a process review or process audit. This report is an important input for the definition of process improvement initiatives. | A process review report records the details and findings from a process review or process audit. This report is an important input for the definition of process improvement initiatives. | ||
[[ | [[Process Review Report - Template|→ Details: Process review report ...]] | ||
====Service portfolio template==== | ====Service portfolio template==== | ||
The service portfolio represents a complete list of all services managed by the service provider. | The service portfolio represents a complete list of all services managed by the service provider. | ||
[[ | [[Service Portfolio - Template|→ Details: Service portfolio ...]] | ||
====Service definition==== | ====Service definition==== | ||
| Line 134: | Line 130: | ||
==Notes== | ==Notes== | ||
<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps. | <html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps. | ||
<p> </p> | <p> </p> | ||
| Line 140: | Line 135: | ||
<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList"> | <span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList"> | ||
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | ||
<a itemprop="item" href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists# | <a itemprop="item" href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists#Service_management_templates_and_policies"> | ||
<span itemprop="name"> | <span itemprop="name">Templates and policies</span></a> | ||
<meta itemprop="position" content="1" /></span> › | <meta itemprop="position" content="1" /></span> › | ||
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | ||
<a itemprop="item" href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists# | <a itemprop="item" href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists#Templates_for_the_service_lifecycle_processes"> | ||
<span itemprop="name"> | <span itemprop="name">Templates for the service lifecycle processes</span></a> | ||
<meta itemprop="position" content="2" /></span> › | <meta itemprop="position" content="2" /></span> › | ||
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | ||
<a itemprop="item" href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists# | <a itemprop="item" href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists#Templates_for_the_supporting_processes"> | ||
<span itemprop="name"> | <span itemprop="name">Templates for the supporting processes</span></a> | ||
<meta itemprop="position" content="3" /></span> | <meta itemprop="position" content="3" /></span> | ||
</span> | </span> | ||
| Line 156: | Line 151: | ||
<!-- define schema.org/WebPage --> <span itemid="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description"> | <!-- define schema.org/WebPage --> <span itemid="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description"> | ||
<meta itemprop="name Headline" content="Service management checklists" /> | <meta itemprop="name Headline" content="Service management checklists" /> | ||
<meta itemprop="alternativeHeadline" content="Service management templates" /> | |||
<meta itemprop="alternativeHeadline" content="YaSM document templates" /> | <meta itemprop="alternativeHeadline" content="YaSM document templates" /> | ||
<meta itemprop="alternativeHeadline" content="YaSM checklists" /> | <meta itemprop="alternativeHeadline" content="YaSM checklists" /> | ||
<link itemprop="url" href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" /> | <link itemprop="url" href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" /> | ||
<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-templates/Service-management-templates-index.jpg" /> | <link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-templates/Service-management-templates-index.jpg" /> | ||
<link itemprop="Image" href="https://yasm.com/wiki/en/img/yasm-templates/yasm-document-templates-checklists.jpg" /> | |||
<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/Incident_Record_-_Template" /> | <meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/Incident_Record_-_Template" /> | ||
<meta itemprop="isBasedOnUrl" content="https://yasm.com/en/products/yasm-process-map" /> | <meta itemprop="isBasedOnUrl" content="https://yasm.com/en/products/yasm-process-map" /> | ||
Latest revision as of 16:46, 21 September 2024
These service management templates (checklists and document templates) provide detailed explanations of the various documents and records ('data objects') which are produced by the YaSM service management processes.
Service management templates and policies
Each template describes the typical contents of a YaSM document or record. The service management checklists are generic, and applicable to most organizations; they can be used as templates in many cases when specific service management documents need to be created for a particular organization.
Our service management process model (the YaSM® Process Map) contains a total of 95 document templates:
- 76 checklists (one for every YaSM data object - see fig. 2: "Index") exemplify what data or information is contained in the different documents and records generated by the YaSM processes.
- There is also a set of 19 checklists for the service management policies.
Here in the YaSM Wiki we provide you with the most frequently requested service management templates from the YaSM Process Map free of charge.
Templates for the service lifecycle processes
Incident record template
An incident record is a set of data with all details of a service incident, documenting the history of the incident from registration to closure.
→ Details: Incident record ...
Problem record template
A problem record is a set of data with all details of a problem, documenting the history of the problem from registration to closure.
Service quality report
A service quality report gives insight into the service provider's ability to deliver the agreed service quality. Most importantly, it reports on the service levels achieved in relation to the agreed targets, as specified in the service definitions.
→ Document template: Service quality report ...
Service improvement plan - SIP
The service improvement plan (SIP) is used to manage service improvement initiatives and report on their status throughout their lifecycle. There may be one service improvement plan for all services or dedicated plans for the various services managed by the service provider.
→ Checklist: Service improvement plan ...
Templates for the supporting processes
Process review report template
A process review report records the details and findings from a process review or process audit. This report is an important input for the definition of process improvement initiatives.
→ Details: Process review report ...
Service portfolio template
The service portfolio represents a complete list of all services managed by the service provider.
→ Details: Service portfolio ...
Service definition
A service definition specifies the service properties, in particular the offered functionality and the guaranteed service levels. Service definitions also describe how the organization's resources are used in order to provide the service.
→ Checklist: Service definition ...
Notes
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
Templates and policies › Templates for the service lifecycle processes › Templates for the supporting processes
