YaSM RACI Matrix: Difference between revisions
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<html | <html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/YaSM_RACI-Matrix"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/> | ||
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<a href="https://yasm.com/en/videos/yasm-raci-matrix" ><img src="https://yasm.com/en/content/videos/yasm-raci-matrix/yasm-raci-matrix-raci-model-video.jpg" width="422" height="238" class="thumbimage" alt="Video: The YaSM RACI matrix - How to document service management roles and responsibilities." title="Start video: The YaSM RACI matrix" style="display: block; float: left; margin-bottom: 10px; margin-right: 20px" /></a> | <a href="https://yasm.com/en/videos/yasm-raci-matrix" ><img src="https://yasm.com/en/content/videos/yasm-raci-matrix/yasm-raci-matrix-raci-model-video.jpg" width="422" height="238" class="thumbimage" alt="Video: The YaSM RACI matrix - How to document service management roles and responsibilities." title="Start video: The YaSM RACI matrix" style="display: block; float: left; margin-bottom: 10px; margin-right: 20px" /></a> | ||
<p style="margin-top: 0;">In this short video Stefan Kempter explains the basic elements of a RACI matrix and introduces the RACI matrix that comes with the <a class="external text" href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map: Product page">YaSM process model</a>, including examples of how the matrix supports your service management initiative.</p> | <p style="word-wrap:normal; margin-top: 0;">In this short video Stefan Kempter explains the basic elements of a RACI matrix and introduces the RACI matrix that comes with the <a class="external text" href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map: Product page">YaSM process model</a>, including examples of how the matrix supports your service management initiative.</p> | ||
<p>Watch the video: "<a href="https://yasm.com/en/videos/yasm-raci-matrix" title="Start video: The YaSM RACI matrix">The YaSM RACI matrix</a>" (4:42 min.) | <p>Watch the video: "<a href="https://yasm.com/en/videos/yasm-raci-matrix" title="Start video: The YaSM RACI matrix">The YaSM RACI matrix</a>" (4:42 min.) | ||
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<meta itemprop="keywords" content="service management raci" /> | <meta itemprop="keywords" content="service management raci" /> | ||
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<img itemprop="thumbnailUrl" style="margin:5px 0px | <img itemprop="thumbnailUrl" style="margin:5px 0px 20px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-roles/Raci-matrix-thumb.jpg" width="480" height="480" title="Service management RACI matrix (RACI model)" alt="RACI matrix: Service management roles and responsibilities at a glance. - The YaSM responsibility matrix." /></a></div> | ||
<p>A RACI matrix describes the participation by various roles in completing tasks or deliverables for a business process.</p> | <p style="word-wrap:normal;">A RACI matrix describes the participation by various roles in completing tasks or deliverables for a business process.</p> | ||
<p>It is especially useful in clarifying <a href="https://yasm.com/wiki/en/index.php/YaSM_Roles" title="Service management roles"> roles and responsibilities</a> in cross-functional processes.</p> | <p>It is especially useful in clarifying <a href="https://yasm.com/wiki/en/index.php/YaSM_Roles" title="Service management roles"> roles and responsibilities</a> in cross-functional processes.</p> | ||
<p>RACI matrices typically contain a vertical axis (left-hand column) with processes, and a horizontal axis (top row) with roles - as illustrated in fig. 1.</ | <p>RACI matrices typically contain a vertical axis (left-hand column) with processes, and a horizontal axis (top row) with roles - as illustrated in fig. 1.<br style="clear:both;"/></html> | ||
==<span id="raci-key-responsibilities">RACI key responsibilities</span>== | ==<span id="raci-key-responsibilities">RACI key responsibilities</span>== | ||
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;Accountable (A) | ;Accountable (A) | ||
:Those who are ultimately accountable for the correct and thorough completion of the deliverable or task, and the one to whom Responsible is accountable. Typically, the Process Owner is Accountable for a process, and there must be only one Accountable specified for each task or deliverable. | :Those who are ultimately accountable for the correct and thorough completion of the deliverable or task, and the one to whom Responsible is accountable. Typically, the Process Owner is Accountable for a process, and there must be only one Accountable specified for each task or deliverable. | ||
The RACI model contains two more types of responsibility ("C" and "I") which are not shown in the original state of the YaSM RACI matrix: | The RACI model contains two more types of responsibility ("C" and "I") which are not shown in the original state of the YaSM RACI matrix: | ||
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Users of the YaSM matrix are free to add these types if required, although our experience shows that most organizations prefer a simpler type of matrix that is easier to maintain. | Users of the YaSM matrix are free to add these types if required, although our experience shows that most organizations prefer a simpler type of matrix that is easier to maintain. | ||
< | <i><u>Note</u>:</i> There is a distinction between a [[YaSM Roles|role]] and individually identified people: A <i>role</i> is a descriptor of an associated set of tasks, which may be performed by many people; and <i>one person</i> can perform many roles. | ||
==<span id="yasm-raci-matrix-download">Free download</span>== | |||
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<meta itemprop="caption" content="Free download: Service management RACI matrix from the YaSM process model." /> | |||
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<meta itemprop="dateModified" content="2021-01-17" /> | |||
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<meta itemprop="keywords" content="download raci matrix" /> | |||
<meta itemprop="keywords" content="download service management raci" /> | |||
<img itemprop="contentUrl" style="margin:5px 30px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-roles/Raci-matrix-service-management-download.jpg" width="300" height="300" title="Download: Service management RACI matrix" alt="Free download: RACI matrix for service management." /></div> | |||
<p style="word-wrap:normal;">The YaSM service management model includes a complete RACI matrix:</p> | |||
<ul><li>In the <a href="https://yasm.com/en/products/yasm-process-map-visio" title="MS Visio version of the YaSM service management model">YaSM Process Map for Visio</a><sup><small>®</small></sup>, the matrix is delivered in in the form of an Excel spreadsheet,</li> | <ul><li>In the <a href="https://yasm.com/en/products/yasm-process-map-visio" title="MS Visio version of the YaSM service management model">YaSM Process Map for Visio</a><sup><small>®</small></sup>, the matrix is delivered in in the form of an Excel spreadsheet,</li> | ||
<li>whereas in <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM process model for the ARIS Process Platform">ARIS</a>™ it is a special model of type "matrix model".</li></ul> | <li>whereas in <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM process model for the ARIS Process Platform">ARIS</a>™ it is a special model of type "matrix model".</li></ul> | ||
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<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 18px;"> | <ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 18px;"> | ||
<li>Download the <a href="https://yasm.com/wiki/en/img/pdf/YaSM-RACI-Matrix.pdf" title="Free download: YaSM RACI matrix in PDF format">YaSM RACI matrix (.PDF)</a></li></ul></html> | <li>Download the <a href="https://yasm.com/wiki/en/img/pdf/YaSM-RACI-Matrix.pdf" title="Free download: YaSM RACI matrix in PDF format">YaSM RACI matrix (.PDF)</a></li></ul></html> | ||
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== Notes == | == Notes == | ||
Revision as of 17:15, 17 January 2021
A RACI matrix, also known as 'RACI model' or 'responsibility matrix', provides a summary of the participation by the various YaSM roles in the service management processes.
In this short video Stefan Kempter explains the basic elements of a RACI matrix and introduces the RACI matrix that comes with the YaSM process model, including examples of how the matrix supports your service management initiative.
Watch the video: "The YaSM RACI matrix" (4:42 min.)
What is a RACI matrix?
A RACI matrix describes the participation by various roles in completing tasks or deliverables for a business process.
It is especially useful in clarifying roles and responsibilities in cross-functional processes.
RACI matrices typically contain a vertical axis (left-hand column) with processes, and a horizontal axis (top row) with roles - as illustrated in fig. 1.
RACI key responsibilities
The YaSM RACI matrix uses two types of responsibilities from the RACI model:
- Responsible (R)
- Those who do the work to achieve a task. There is typically one role with a participation type of Responsible.
- Accountable (A)
- Those who are ultimately accountable for the correct and thorough completion of the deliverable or task, and the one to whom Responsible is accountable. Typically, the Process Owner is Accountable for a process, and there must be only one Accountable specified for each task or deliverable.
The RACI model contains two more types of responsibility ("C" and "I") which are not shown in the original state of the YaSM RACI matrix:
- Consulted (C)
- Those who are not directly involved in a process but provide inputs and whose opinions are sought.
- Informed (I)
- Those who receive outputs from a process or are kept up-to-date on progress, often only on completion of the task or deliverable.
Users of the YaSM matrix are free to add these types if required, although our experience shows that most organizations prefer a simpler type of matrix that is easier to maintain.
Note: There is a distinction between a role and individually identified people: A role is a descriptor of an associated set of tasks, which may be performed by many people; and one person can perform many roles.
Free download
The YaSM service management model includes a complete RACI matrix:
- In the YaSM Process Map for Visio®, the matrix is delivered in in the form of an Excel spreadsheet,
- whereas in ARIS™ it is a special model of type "matrix model".
For users of the YaSM Wiki, a read-only version of the full matrix is available for free:
- Download the YaSM RACI matrix (.PDF)
Notes
[1] "Microsoft®", "Excel®" and "Visio®" are registered trademarks of Microsoft Corp.
[2] "ARIS™" and "IDS Scheer™" are registered trademarks of Software AG.
Is based on: RACI matrix included in the YaSM Process Map.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
What is a RACI matrix? › RACI key responsibilities › Free download
