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<p style="color:#379988; padding-top: 10px;  font-size: 110%;"><b>About YaSM</b></p>
<p style="color:#379988; padding-top: 10px;  font-size: 110%;"><b>About YaSM</b></p>
<p>YaSM is a streamlined framework for everyone in the business of providing services. It was created from scratch to give it a clear and easily understood structure, but the principles applied in YaSM are not entirely new, since YaSM is based on established service management best practice.</p>
<p>YaSM is a streamlined framework for everyone in the business of providing services. It was created from scratch to give it a clear and easily understood structure, but the principles applied in YaSM are not entirely new, since YaSM is based on established service management best practice.</p>
<p style="padding-top: 5px;">If you are new to YaSM, start here: <b>&#8594; <a href="https://yasm.com/wiki/en/index.php/What%20is%20YaSM" title="What is YaSM? - Introduction to YaSM">Introduction to YaSM on a single page</a></b></p>
<p style="padding-top: 5px;">If you are new to YaSM, start here: <b>&#8594; <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? - Introduction to YaSM">Introduction to YaSM on a single page</a></b></p>
<p style="padding-top: 5px;">Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.</p>
<p style="padding-top: 5px;">Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.</p>
<p style="color:#379988; padding-top: 10px;  font-size: 110%;"><b>About this wiki</b></p>
<p style="color:#379988; padding-top: 10px;  font-size: 110%;"><b>About this wiki</b></p>
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<p  style="text-align:center; padding-top: 5px;"><b>What is YaSM?</b></p><hr />
<p  style="text-align:center; padding-top: 5px;"><b>What is YaSM?</b></p><hr />
<ul>
<ul>
<li><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/What%20%20is%20YaSM" title="Introduction to YaSM">Introduction to YaSM</a></li></ul><br>
<li><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="Introduction to YaSM">Introduction to YaSM</a></li></ul><br>
<p  style="text-align:center; padding-top: 5px;"><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM%20Processes" title="YaSM service management processes"><b>YaSM processes</b></a></p><hr />
<p  style="text-align:center; padding-top: 5px;"><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM_Processes" title="YaSM service management processes"><b>YaSM processes</b></a></p><hr />
<ul>
<ul>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM%20Processes#service-lifecycle-processes" title="YaSM service lifecycle processes">Service lifecycle processes</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Processes#service-lifecycle-processes" title="YaSM service lifecycle processes">Service lifecycle processes</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM%20Processes#supporting-service-management-processes" title="YaSM supporting service management processes">Supporting service management processes</a></li></ul><br>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Processes#supporting-service-management-processes" title="YaSM supporting service management processes">Supporting service management processes</a></li></ul><br>
<p  style="text-align:center;"><a href="https://yasm.com/wiki/en/index.php/YaSM%20Concepts" title="YaSM concepts"><b>YaSM concepts</b></a><hr />
<p  style="text-align:center;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Concepts" title="YaSM concepts"><b>YaSM concepts</b></a><hr />
<ul>
<ul>
<li><a href="https://yasm.com/wiki/en/index.php/Service%20Portfolio%2C%20Service%20Definitions%20and%20Service%20Catalogs" title="YaSM concept: Service portfolio, service definitions &amp; service catalogs">Service portfolio, service definitions &amp; service catalogs</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/Service_Portfolio%2C_Service_Definitions_and_Service_Catalogs" title="YaSM concept: Service portfolio, service definitions &amp; service catalogs">Service portfolio, service definitions &amp; service catalogs</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/Customer%20vs.%20Operational%20Service%20Definitions%20and%20Agreements" title="YaSM concept: Customer vs. Operational Service Definitions and Agreements">Service definitions &amp; agreements</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/Customer_vs._Operational_Service_Definitions_and_Agreements" title="YaSM concept: Customer vs. Operational Service Definitions and Agreements">Service definitions &amp; agreements</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/Plans%20for%20organizing%20Service%20Management%20Initiatives" title="YaSM concept: Plans for organizing service management initiatives">Plans for organizing service management initiatives</a></li></ul><br>
<li><a href="https://yasm.com/wiki/en/index.php/Plans_for_organizing_Service_Management_Initiatives" title="YaSM concept: Plans for organizing service management initiatives">Plans for organizing service management initiatives</a></li></ul><br>
</div></div>
</div></div>


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<p  style="text-align:center; padding-top: 5px;"><b>YaSM implementation</b><hr />
<p  style="text-align:center; padding-top: 5px;"><b>YaSM implementation</b><hr />
<ul>
<ul>
<li><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM%20Implementation_with_Process_Templates" title="YaSM implementation with process templates">YaSM implementation with process templates</a></li>
<li><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM_Implementation_with_Process_Templates" title="YaSM implementation with process templates">YaSM implementation with process templates</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM%20Project%20Guide%20in%205%20Steps" title="Project guide: How to implement YaSM in 5 steps">Project guide in 5 steps</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Project_Guide_in_5_Steps" title="Project guide: How to implement YaSM in 5 steps">Project guide in 5 steps</a></li>
</ul><br>
</ul><br>
<p  style="text-align:center; padding-top: 5px;"><a href="https://yasm.com/wiki/en/index.php/What%20is%20YaSM#yasm-other-service-management-frameworks" title="YaSM vs. other service management frameworks and standards"><b>YaSM vs. other frameworks and standards</b></a><hr />
<p  style="text-align:center; padding-top: 5px;"><a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM vs. other service management frameworks and standards"><b>YaSM vs. other frameworks and standards</b></a><hr />
<p>YaSM and ...</p>
<p>YaSM and ...</p>
<ul>
<ul>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM%20and%20ITIL" title="YaSM and the IT Infrastructure Library ITIL&reg;">... ITIL&reg;</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and the IT Infrastructure Library ITIL&reg;">... ITIL&reg;</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM%20and%20ISO%2020000" title="YaSM and ISO/IEC 20000">... ISO 20000</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000" title="YaSM and ISO/IEC 20000">... ISO 20000</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM%20and%20COBIT" title="YaSM and COBIT&reg; (Control Objectives for Information and Related Technologies)">... COBIT&reg;</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT&reg; (Control Objectives for Information and Related Technologies)">... COBIT&reg;</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM%20and%20CMMI%20for%20Services%20(CMMI-SVC)" title="YaSM and CMMI&reg; for Services (CMMI-SVC)">... CMMI-SVC&reg;</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_(CMMI-SVC)" title="YaSM and CMMI&reg; for Services (CMMI-SVC)">... CMMI-SVC&reg;</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM%20and%20USMBOK" title="YaSM and USMBOK&trade; (Universal Service Management Body of Knowledge)">... USMBOK&trade;</a></li></ul><br>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_USMBOK" title="YaSM and USMBOK&trade; (Universal Service Management Body of Knowledge)">... USMBOK&trade;</a></li></ul><br>
</div></div>
</div></div>


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<p  style="text-align:center; padding-top: 5px;"><b>YaSM terms (data objects)</b><hr />
<p  style="text-align:center; padding-top: 5px;"><b>YaSM terms (data objects)</b><hr />
<ul>
<ul>
<li><a  itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM%20Glossary" title="YaSM glossary">YaSM glossary</a></li>
<li><a  itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM_Glossary" title="YaSM glossary">YaSM glossary</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM%20Data%20Model" title="YaSM data model">YaSM data model</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Data_Model" title="YaSM data model">YaSM data model</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM%20Checklists" title="YaSM checklists &amp; document templates">YaSM checklists &amp; document templates</a></li></ul><br>
<li><a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="YaSM checklists &amp; document templates">YaSM checklists &amp; document templates</a></li></ul><br>
<p  style="text-align:center;"><b>YaSM roles</b><hr />
<p  style="text-align:center;"><b>YaSM roles</b><hr />
<ul>
<ul>
<li><a  itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM%20Roles" title="YaSM roles and responsibilities">Roles and responsibilities</a></li>
<li><a  itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM_Roles" title="YaSM roles and responsibilities">Roles and responsibilities</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM%20RACI%20Matrix" title="YaSM RACI matrix">RACI matrix</a></li></ul><br>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_RACI_Matrix" title="YaSM RACI matrix">RACI matrix</a></li></ul><br>
<p  style="text-align:center; padding-top: 5px;"><a href="https://yasm.com/wiki/en/index.php/YaSM%20Metrics" title=""><b>YaSM process metrics</b></a><hr />
<p  style="text-align:center; padding-top: 5px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Metrics" title=""><b>YaSM process metrics</b></a><hr />
<ul>
<ul>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM%20Metrics/%20Service%20Lifecycle%20Processes" title="YaSM process metrics for the service lifecycle processes">Metrics for the service lifecycle processes</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Metrics/_Service_Lifecycle_Processes" title="YaSM process metrics for the service lifecycle processes">Metrics for the service lifecycle processes</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM%20Metrics/%20Supporting%20Service%20Management%20Processes" title="YaSM process metrics for the supporting service management processes">Metrics for the supporting processes</a></li></ul><br>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Metrics/_Supporting_Service_Management_Processes" title="YaSM process metrics for the supporting service management processes">Metrics for the supporting processes</a></li></ul><br>
</div></div><br style="clear:both;"/>
</div></div><br style="clear:both;"/>


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<div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;">
<div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;">
<p><ul>
<p><ul>
<li><a href="https://yasm.com/en/blog/evil-itsm-process-templates" title="The YaSM Blog: Beware of evil process templates!">Beware of evil process templates!</a> - October 05, 2014.</li>
<li><a href="https://yasm.com/en/blog/service-strategy-yasm" title="YaSM and the service strategy">YaSM and the service strategy</a> - December 21, 2014.</li>
<li><a href="https://yasm.com/en/blog/yasm-itil-lite" title="The YaSM Blog: Is YaSM 'ITIL lite' or 'lean ITIL'?">Is YaSM 'ITIL lite' or 'lean ITIL'?</a> - September 13, 2014.</li>
<li><a href="https://yasm.com/en/blog/independent-itsm-framework" title="Is YaSM an independent ITSM framework?">Is YaSM an independent ITSM framework?</a> - November 23, 2014.</li>
<li><a href="https://yasm.com/en/blog/yasm-wiki-launch" title="The YaSM Blog: Launch of the free YaSM Wiki">Launch of the free YaSM Wiki</a>. - August 1, 2014.</li>
<li><a href="https://yasm.com/en/blog/itil-alternative-yasm" title="YaSM - an alternative to ITIL?">YaSM - an alternative to ITIL?</a> - October 29, 2014.</li>
<li>[...]</li>
<li>First Blog post: <a href="https://yasm.com/en/blog/yasm-wiki-launch" title="The YaSM Blog: Launch of the free YaSM Wiki">Launch of the free YaSM Wiki</a>. - August 1, 2014.</li>
<li>Proceed to: <a href="https://yasm.com/en/blog-archive" title="The YaSM Blog: All posts.">The YaSM Blog - all posts</a>.</li>
<li>Proceed to: <a href="https://yasm.com/en/blog-archive" title="The YaSM Blog: All posts.">The YaSM Blog - all posts</a>.</li>
</ul>
</ul>
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== <small>Notes</small> ==
== <small>Notes</small> ==
<small>''<span id="YaSM">[1] YaSM&reg; is a registered trademark of IT Process Maps GbR.</span>''</small><br />
<small>''<span id="YaSM">[1] YaSM&reg; is a registered trademark of IT Process Maps GbR.</span>''</small><br />
<small>''<span id="ITIL">[2] ITIL&reg; and IT Infrastructure Library&reg; are registered trademarks of AXELOS Limited.</span>''</small><br />
<small>''<span id="ITIL">[2] ITIL&reg; is a registered trademark of AXELOS Limited.</span>''</small><br />
<small>''<span id="COBIT">[3] COBIT&reg; is a registered trademark of ISACA.</span>''</small><br />
<small>''<span id="COBIT">[3] COBIT&reg; is a registered trademark of ISACA.</span>''</small><br />
<small>''<span id="USMBOK">[4] USMBOK&trade; is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).</span>''</small><br />
<small>''<span id="USMBOK">[4] USMBOK&trade; is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).</span>''</small><br />
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<tr>
<tr>
<td>Link to this page:</td>
<td>Link to this page:</td>
<td><a itemprop="url" href="https://yasm.com/wiki/en/index.php/Main%20Page">https://yasm.com/wiki/en/index.php/Main_Page</a></td>
<td><a itemprop="url" href="https://yasm.com/wiki/en/index.php/Main_Page">https://yasm.com/wiki/en/index.php/Main_Page</a></td>
</tr>
</tr>
<tr>
<tr>
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<p><small>
<p><small>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://yasm.com/wiki/en/index.php/What%20is%20YaSM" itemprop="url"><span itemprop="title">About YaSM</span></a> ›  
<a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" itemprop="url"><span itemprop="title">About YaSM</span></a> ›  
</span>
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://yasm.com/wiki/en/index.php/YaSM%20Concepts" itemprop="url"><span itemprop="title">Concepts</span></a> ›  
<a href="https://yasm.com/wiki/en/index.php/YaSM_Concepts" itemprop="url"><span itemprop="title">Concepts</span></a> ›  
</span>
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://yasm.com/wiki/en/index.php/YaSM%20Processes" itemprop="url"><span itemprop="title">YaSM processes</span></a> ›  
<a href="https://yasm.com/wiki/en/index.php/YaSM_Processes" itemprop="url"><span itemprop="title">YaSM processes</span></a> ›  
</span>
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://yasm.com/wiki/en/index.php/YaSM%20Roles" itemprop="url"><span itemprop="title">Roles</span></a> ›  
<a href="https://yasm.com/wiki/en/index.php/YaSM_Roles" itemprop="url"><span itemprop="title">Roles</span></a> ›  
</span>
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://yasm.com/wiki/en/index.php/YaSM%20Glossary" itemprop="url"><span itemprop="title">Glossary</span></a>
<a href="https://yasm.com/wiki/en/index.php/YaSM_Glossary" itemprop="url"><span itemprop="title">Glossary</span></a>
</span>
</span>
</small></p>
</small></p>

Revision as of 13:54, 21 December 2014

Welcome to the YaSM® Wiki

YaSM service management wiki.

The YaSM Wiki provides a complete overview of service management according to YaSM®. It is the ideal starting point if you would like to learn more about YaSM and service management in general.

About YaSM

YaSM is a streamlined framework for everyone in the business of providing services. It was created from scratch to give it a clear and easily understood structure, but the principles applied in YaSM are not entirely new, since YaSM is based on established service management best practice.

If you are new to YaSM, start here: → Introduction to YaSM on a single page

Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.

About this wiki

The YaSM service management wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. YaSM and the were established in 2014; the wiki is available in English and German.

 


 

 

The YaSM Manifesto

  • YaSM stands for "Yet another Service Management Model".
  • YaSM was developed as a streamlined service management framework and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
  • The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).

 

 

Recent posts from the YaSM Blog

 

Notes

[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® is a registered trademark of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.

 

[ Infobox ]

Link to this page:
Languages: English | Deutsch
Image: The YaSM Wiki (.PNG)
Educational use:
  • Introductory information on YaSM.
  • Reference material on YaSM service management and ISO 20000.
  • Detailed guidance on YaSM process management.
Authors: Stefan Kempter   Author: Stefan Kempter, IT Process Maps GbR   and   Andrea Kempter   Author: Andrea Kempter, IT Process Maps GbR   -   IT Process Maps

 ›  ›  ›  ›

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