Main Page: Difference between revisions
From YaSM Service Management Wiki
No edit summary |
No edit summary |
||
| Line 1: | Line 1: | ||
<div id="mf-home"> | <div id="mf-home"> | ||
<itpmch><title>YaSM Wiki | | <itpmch><title>YaSM Wiki | The Service Management Wiki</title> | ||
<meta name="keywords" content="yasm wiki, wiki yasm, | <meta name="keywords" content="yasm, yasm wiki, wiki yasm, service management wiki, yasm service management wiki" /> | ||
<meta name="description" content="YaSM service management - | <meta name="description" content="Wiki: YaSM service management - a simpler framework for managing services, based on established best practices." /> | ||
<meta property="og:url" content="https://yasm.com/wiki/en/index.php/Main_Page" /> | |||
<meta property="og:title" content="YaSM Wiki | The Service Management Wiki" /> | |||
<meta property="og:description" content="Wiki: YaSM service management - a simpler framework for managing services, based on established best practices." /> | |||
<meta property="og:site_name" content="YaSM"> | |||
<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki-180x110.png" /> | |||
<meta property="og:image:width" content="180" /> | |||
<meta property="og:image:height" content="110" /> | |||
<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki-200x200.png" /> | |||
<meta property="og:image:width" content="200" /> | |||
<meta property="og:image:height" content="200" /> | |||
<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" /> | |||
<meta property="og:image:width" content="555" /> | |||
<meta property="og:image:height" content="240" /> | |||
</itpmch> | </itpmch> | ||
<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --> | <html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --> | ||
<div style="float:left; border: 1px solid #c7c7c7; min-width:200px;"> | <div style="float:left; border: 1px solid #c7c7c7; min-width:200px;"> | ||
< | <h2 style="background:#379988; font-size: 130%; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px;"><b><span itemprop="Headline">YaSM® Wiki - the Service Management Wiki</span></b></h2> | ||
<div style="padding-left:5pt; padding-right:5pt; padding-top: 5px;"> | <div style="padding-left:5pt; padding-right:5pt; padding-top: 5px;"> | ||
<div itemscope itemtype="https://schema.org/ImageObject"><img itemprop="contentUrl" style="margin:10px 20px 20px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki.png" width="278" height="308" title="YaSM Wiki" alt="YaSM service management wiki." /><meta itemprop="caption" content="YaSM Service Management Wiki"></div> | <div itemscope itemtype="https://schema.org/ImageObject"><img itemprop="contentUrl" style="margin:10px 20px 20px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki.png" width="278" height="308" title="YaSM Wiki" alt="YaSM service management wiki." /><meta itemprop="caption" content="YaSM Service Management Wiki"></div> | ||
<p><span itemprop="description"><span itemprop="name | <p><span itemprop="description"><span itemprop="name">The YaSM Wiki</span> provides a <span itemprop="about" content="service management, yasm, itsm, best practice"><span itemprop="Specialty" content="service management, yasm">complete overview of service management according to YaSM®</span>. Learn more about YaSM, ITSM and service management in general.</span></span></p> | ||
< | <h3 style="color:#379988; padding-top: 10px; font-size: 110%;"><b>About YaSM</b></h3> | ||
<p>YaSM is a streamlined framework for everyone in the business of providing services. It was created from scratch to give it a clear and easily understood structure, but the principles applied in YaSM are not entirely new, since YaSM is based on established service management best practice.</p> | <p>YaSM is a streamlined framework for everyone in the business of providing services. It was created from scratch to give it a clear and easily understood structure, but the principles applied in YaSM are not entirely new, since YaSM is based on established service management and ITSM best practice.</p> | ||
<p style="padding-top: 5px;">If you are new to YaSM, start here: <b>→ <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? - Introduction to YaSM">Introduction to YaSM on a single page</a></b></p> | <p style="padding-top: 5px;">If you are new to YaSM, start here: <b>→ <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? - Introduction to YaSM service management">Introduction to YaSM on a single page</a></b> or watch the → <b><a href="https://yasm.com/en/videos/what-is-yasm-webinar" title="Free Webinar: Best practices for service providers - Understanding YaSM.">YaSM webinar</a></b>.</p> | ||
<p style="padding-top: 5px;">Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.</p> | <p style="padding-top: 5px;">Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.</p> | ||
< | <h3 style="color:#379988; padding-top: 10px; font-size: 110%;"><b>About this wiki</b></h3> | ||
<p style="margin-bottom: 10px;">The <span itemprop="alternativeHeadline">YaSM service management wiki</span> is run and sponsored by IT Process Maps, creators of YaSM and the <a itemprop="significantLinks" href="https://yasm.com/en/products/yasm-process-map" title="YaSM® Process Map">YaSM® Process Map</a>. YaSM and the <a itemprop="url" href="https://yasm.com/wiki/en/index.php/Main_Page" title=" YaSM Wiki: All about YaSM service management and YaSM process management">YaSM Wiki</a> were established in <span itemprop="dateCreated" content="2014-05-07">2014</span>; the wiki is available in English and <a href="https://yasm.com/wiki/de/index.php/Hauptseite" title="Wiki YaSM (Deutsch)">German</a>. | <p style="margin-bottom: 10px;">The <span itemprop="alternativeHeadline">YaSM service management wiki</span> is run and sponsored by IT Process Maps, creators of YaSM and the <a itemprop="significantLinks" href="https://yasm.com/en/products/yasm-process-map" title="YaSM® Process Map">YaSM® Process Map</a>. YaSM and the <a itemprop="url" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Wiki: All about YaSM service management and YaSM process management">YaSM Wiki</a> were established in <span itemprop="dateCreated" content="2014-05-07">2014</span>; the wiki is available in English and <a href="https://yasm.com/wiki/de/index.php/Hauptseite" title="Wiki YaSM (Deutsch)">German</a>. | ||
</div></div> | </div></div> | ||
| Line 23: | Line 36: | ||
<div style="float:left; margin-right:1%; margin-top: 10px; width:32%; border: 1px solid #c7c7c7; min-width:200px;"> | <div style="float:left; margin-right:1%; margin-top: 10px; width:32%; border: 1px solid #c7c7c7; min-width:200px;"> | ||
< | <h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>YaSM knowledge</b></h3> | ||
<div style="padding-left:5pt; padding-right:5pt"> | <div style="padding-left:5pt; padding-right:5pt"> | ||
<p style="text-align:center; padding-top: 5px;"><b>What is YaSM?</b></p><hr /> | <p style="text-align:center; padding-top: 5px;"><b>What is YaSM?</b></p><hr /> | ||
<ul> | <ul> | ||
<li><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="Introduction to YaSM">Introduction to YaSM</a></li></ul><br> | <li><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="Introduction to YaSM">Introduction to YaSM</a></li></ul><br> | ||
<p style="text-align:center; padding-top: 5px;"><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM_Processes" title="YaSM service management processes"><b> | <p style="text-align:center; padding-top: 5px;"><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM_Processes" title="YaSM service management processes - Definitions"><b>Service management processes defined</b></a></p><hr /> | ||
<ul> | <ul> | ||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Processes#service-lifecycle-processes" title=" | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_Processes#service-lifecycle-processes" title="Service lifecycle processes">Service lifecycle processes</a></li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Processes#supporting-service-management-processes" title=" | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_Processes#supporting-service-management-processes" title="Supporting service management processes">Supporting service management processes</a></li></ul><br> | ||
<p style="text-align:center;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Concepts" title="YaSM concepts"><b>YaSM concepts</b></a><hr /> | <p style="text-align:center;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Concepts" title="YaSM concepts"><b>YaSM concepts</b></a><hr /> | ||
<ul> | <ul> | ||
| Line 40: | Line 53: | ||
<div style="float:left; margin-right:1%; margin-top: 10px; width:32%; border: 1px solid #c7c7c7; min-width:200px;"> | <div style="float:left; margin-right:1%; margin-top: 10px; width:32%; border: 1px solid #c7c7c7; min-width:200px;"> | ||
< | <h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>How to implement YaSM</b></h3> | ||
<div style="padding-left:5pt; padding-right:5pt"> | <div style="padding-left:5pt; padding-right:5pt"> | ||
<p style="text-align:center; padding-top: 5px;"><b>YaSM implementation</b><hr /> | <p style="text-align:center; padding-top: 5px;"><b>YaSM implementation</b><hr /> | ||
| Line 47: | Line 60: | ||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Project_Guide_in_5_Steps" title="Project guide: How to implement YaSM in 5 steps">Project guide in 5 steps</a></li> | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_Project_Guide_in_5_Steps" title="Project guide: How to implement YaSM in 5 steps">Project guide in 5 steps</a></li> | ||
</ul><br> | </ul><br> | ||
<p style="text-align:center; padding-top: 5px;"><a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM vs. other service management frameworks and standards"><b>YaSM vs. other frameworks and standards</b></a><hr /> | <p style="text-align:center; padding-top: 5px;"><a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM vs. other service management frameworks and standards"><b>YaSM vs. other frameworks and ITSM standards</b></a><hr /> | ||
<p>YaSM and ...</p> | <p>YaSM and ...</p> | ||
<ul> | <ul> | ||
| Line 58: | Line 71: | ||
<div style="float:left; width:32%; margin-top: 10px; border: 1px solid #c7c7c7; min-width:200px;"> | <div style="float:left; width:32%; margin-top: 10px; border: 1px solid #c7c7c7; min-width:200px;"> | ||
< | <h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>Additional information</b></h3> | ||
<div style="padding-left:5pt; padding-right:5pt"> | <div style="padding-left:5pt; padding-right:5pt"> | ||
<p style="text-align:center; padding-top: 5px;"><b>YaSM terms (data objects)</b><hr /> | <p style="text-align:center; padding-top: 5px;"><b>YaSM terms (data objects)</b><hr /> | ||
| Line 65: | Line 78: | ||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Data_Model" title="YaSM data model">YaSM data model</a></li> | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_Data_Model" title="YaSM data model">YaSM data model</a></li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="YaSM checklists & document templates">YaSM checklists & document templates</a></li></ul><br> | <li><a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="YaSM checklists & document templates">YaSM checklists & document templates</a></li></ul><br> | ||
<p style="text-align:center;"><b> | <p style="text-align:center; padding-top: 5px;"><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM_Roles" title="YaSM service management roles"><b>Service management roles</b></a></p><hr /> | ||
<ul> | <ul> | ||
<li><a | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_Roles#Index_of_YaSM_service_management_roles" title="Index: YaSM roles and responsibilities">Index of YaSM roles and responsibilities</a></li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_RACI_Matrix" title="YaSM RACI matrix">RACI matrix</a></li></ul><br> | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_RACI_Matrix" title="YaSM RACI matrix">RACI matrix</a></li></ul><br> | ||
<p style="text-align:center; padding-top: 5px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Metrics" title=""><b>YaSM process metrics</b></a><hr /> | <p style="text-align:center; padding-top: 5px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Metrics" title="YaSM process metrics"><b>YaSM process metrics</b></a><hr /> | ||
<ul> | <ul> | ||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Metrics/_Service_Lifecycle_Processes" title="YaSM process metrics for the service lifecycle processes">Metrics for the service lifecycle processes</a></li> | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_Metrics/_Service_Lifecycle_Processes" title="YaSM process metrics for the service lifecycle processes">Metrics for the service lifecycle processes</a></li> | ||
| Line 79: | Line 92: | ||
<div style="float:left; border: 1px solid #c7c7c7; min-width:200px;"> | <div style="float:left; border: 1px solid #c7c7c7; min-width:200px;"> | ||
< | <h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>The YaSM Manifesto</b></h3> | ||
<div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | <div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | ||
<p><ul> | <p><ul> | ||
| Line 91: | Line 104: | ||
<div style="float:left; width:100%; border: 1px solid #c7c7c7; min-width:200px;"> | <div style="float:left; width:100%; border: 1px solid #c7c7c7; min-width:200px;"> | ||
< | <h3 style="background:#c0c0c0; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>News and recent posts from the YaSM Blog</b></h3> | ||
<div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | <div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | ||
< | <ul> | ||
<li><a href="https://yasm.com/en/videos/what-is-yasm-webinar" title="Webinar: YaSM service management best practices">Free Webinar (recorded version): Best practices for service providers - Understanding YaSM and the YaSM Process Map</a>. - June 17, 2015.</li> | |||
<li><a href="https://yasm.com/en/blog/service-transition-yasm" title="YaSM Blog: How to implement services - YaSM and service transition">YaSM and the service transition stage</a>. - June 04, 2015.</li> | |||
<li><a href="https://yasm.com/en/blog/itil-non-it-services" title="AXELOS: ITIL® for non-IT service providers">New initiative by AXELOS: ITIL® for non-IT service providers</a>. - May 03, 2015.</li> | <li><a href="https://yasm.com/en/blog/itil-non-it-services" title="AXELOS: ITIL® for non-IT service providers">New initiative by AXELOS: ITIL® for non-IT service providers</a>. - May 03, 2015.</li> | ||
<li><a href="https://yasm.com/en/blog/capacity-management-yasm" title="YaSM Blog: Where is capacity management?">Where is capacity management?</a> - April 21, 2015.</li> | <li><a href="https://yasm.com/en/blog/capacity-management-yasm" title="YaSM Blog: Where is capacity management?">Where is capacity management?</a> - April 21, 2015.</li> | ||
<li>Now live: <a href="https://yasm.com/en/videos" title="Videos: YaSM and the YaSM Process Map">Videos on YaSM and the YaSM process model</a>. - January 15, 2015.</li> | <li>Now live: <a href="https://yasm.com/en/videos" title="Videos: YaSM and the YaSM Process Map">Videos on YaSM and the YaSM process model</a>. - January 15, 2015.</li> | ||
<li>[...]</li> | <li>[...]</li> | ||
| Line 104: | Line 117: | ||
<li>Proceed to: <a href="https://yasm.com/en/blog-archive" title="The YaSM Blog: All posts.">The YaSM Blog - all posts</a>.</li> | <li>Proceed to: <a href="https://yasm.com/en/blog-archive" title="The YaSM Blog: All posts.">The YaSM Blog - all posts</a>.</li> | ||
</ul> | </ul> | ||
<p> </p> | |||
<a href="https://yasm.com/en/blog"><img src="https://yasm.com/en/content/blog/service-management-blog-yasm-180x110.png" alt="YaSM Service Management Blog" title="The YaSM Blog - Service Management Explained" style="display: block; float: left; margin-left: 10px; margin-right: 10px"/></a> | |||
<div style="margin-left: 30%; color:#636363"> | |||
<p style="margin-top: 0;"><a href="https://yasm.com/en/blog">The YaSM Blog - Service Management Explained</a></p> | |||
<p><small>by: Stefan Kempter</small></p> | |||
<p>Hi! I'm Stefan Kempter and on my blog I write about YaSM, (lean) service management, ITSM, process templates and the YaSM Wiki. I hope you enjoy your visit to our web site!</p> | |||
<p>→ <a href="https://yasm.com/en/blog">Recent blog posts</a></p></div> | |||
</div></div><p></html> | </div></div><p></html> | ||
Revision as of 18:23, 26 June 2015
YaSM® Wiki - the Service Management Wiki
The YaSM Wiki provides a complete overview of service management according to YaSM®. Learn more about YaSM, ITSM and service management in general.
About YaSM
YaSM is a streamlined framework for everyone in the business of providing services. It was created from scratch to give it a clear and easily understood structure, but the principles applied in YaSM are not entirely new, since YaSM is based on established service management and ITSM best practice.
If you are new to YaSM, start here: → Introduction to YaSM on a single page or watch the → YaSM webinar.
Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.
About this wiki
The YaSM service management wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. YaSM and the YaSM Wiki were established in 2014; the wiki is available in English and German.
YaSM knowledge
How to implement YaSM
Additional information
The YaSM Manifesto
- YaSM stands for "Yet another Service Management Model".
- YaSM was developed as a streamlined service management framework and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
- The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).
News and recent posts from the YaSM Blog
- Free Webinar (recorded version): Best practices for service providers - Understanding YaSM and the YaSM Process Map. - June 17, 2015.
- YaSM and the service transition stage. - June 04, 2015.
- New initiative by AXELOS: ITIL® for non-IT service providers. - May 03, 2015.
- Where is capacity management? - April 21, 2015.
- Now live: Videos on YaSM and the YaSM process model. - January 15, 2015.
- [...]
- YaSM - an alternative to ITIL? - October 29, 2014.
- First Blog post: Launch of the free YaSM Wiki. - August 1, 2014.
- Proceed to: The YaSM Blog - all posts.
The YaSM Blog - Service Management Explained
by: Stefan Kempter
Hi! I'm Stefan Kempter and on my blog I write about YaSM, (lean) service management, ITSM, process templates and the YaSM Wiki. I hope you enjoy your visit to our web site!
Notes
[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.
[ Infobox ]
| Link to this page: | https://yasm.com/wiki/en/index.php/Main_Page |
| Languages: | English | Deutsch |
| Image: | The YaSM Wiki (.PNG) |
| Educational use: |
|
| Authors: | Stefan Kempter  and
Andrea Kempter - IT Process Maps |
About YaSM › Concepts › YaSM processes › Roles › Glossary
