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Revision as of 11:42, 11 June 2016
YaSM® Wiki - the Service Management Wiki
In the YaSM Wiki you will find everything you need to familiarize yourself with YaSM® and service management best practices in general.
About YaSM
YaSM is a new, pragmatic and streamlined framework for everyone in the business of providing services. It stands in the tradition of other, similar frameworks for ITSM and enterprise service management, such as ITIL®, ISO 20000 and CMMI-SVC®, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.
If you are new to YaSM, start here: → Introduction to YaSM on a single page - or watch the → video with Stefan Kempter introducing YaSM.
Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.
If you have any questions or want to share your thoughts, please head over to the YaSM community.
About this wiki
The YaSM service management wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. YaSM and the YaSM Wiki were established in 2014; the wiki is available in English and German.
YaSM knowledge
How to implement YaSM
Additional information
The YaSM Manifesto
- YaSM stands for "Yet another Service Management Model".
- YaSM was developed as a streamlined service management framework and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
- The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).
News and recent posts from the YaSM Blog
Video: Introduction to YaSM Service Management [7:41 Min.]
If you are new to YaSM, start here. In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.
- Update: YaSM Repository Add-In for Visio 2016 (article on Google+) - February 10, 2016.
- DevOps - friend or foe for YaSM? - January 18, 2016.
- Free Webinar (recorded version): Best practices for service providers - Understanding YaSM Service Management. - November 08, 2015.
- Works with Windows 10: The YaSM service management process model for Visio®. - August 09, 2015.
- [...]
- YaSM - an alternative to ITIL®? - October 29, 2014.
- First Blog post: Launch of the free YaSM Wiki. - August 1, 2014.
The YaSM Blog - Service Management Explained
Hi! I'm Stefan Kempter and on my blog I write about YaSM, (lean) service management, ITSM, process templates and the YaSM Wiki. I hope you enjoy your visit to our web site!
Notes
Focus and educational use of the YaSM Wiki:
- Introductory information on YaSM.
- Reference material on YaSM service management and ISO 20000.
- Detailed guidance on YaSM process management.
- Best practices for service providers in the areas of enterprise service management and ITSM.
Trademarks:
[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
About YaSM › Concepts › YaSM processes › Roles › Glossary
