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<li><a href="https://yasm.com/en/blog/continual-service-improvement-csi-yasm" title="YaSM Blog: YaSM and continual service improvement">YaSM and continual service improvement</a>. - September 28, 2015.</li>
<li>Works with Windows 10: The <a href="https://yasm.com/en/products/yasm-process-map-visio" title="Service management process templates: The YaSM Process Map for Visio">YaSM service management process model for Visio&reg;</a>. - August 09, 2015.</li>
<li>Works with Windows 10: The <a href="https://yasm.com/en/products/yasm-process-map-visio" title="Service management process templates: The YaSM Process Map for Visio">YaSM service management process model for Visio&reg;</a>. - August 09, 2015.</li>
<li><a href="https://yasm.com/en/blog/service-operation-yasm" title="YaSM Blog: Service operation according to YaSM">Service operation according to YaSM</a>. - July 29, 2015.</li>
<li><a href="https://yasm.com/en/blog/service-operation-yasm" title="YaSM Blog: Service operation according to YaSM">Service operation according to YaSM</a>. - July 29, 2015.</li>
<li><a href="https://yasm.com/en/videos/what-is-yasm-webinar" title="Webinar: YaSM service management best practices">Free Webinar (recorded version): Best practices for service providers - Understanding YaSM and the YaSM Process Map</a>. - June 17, 2015.</li>
<li><a href="https://yasm.com/en/videos/what-is-yasm-webinar" title="Webinar: YaSM service management best practices">Free Webinar (recorded version): Best practices for service providers - Understanding YaSM and the YaSM Process Map</a>. - June 17, 2015.</li>
<li><a href="https://yasm.com/en/blog/service-transition-yasm" title="YaSM Blog: How to implement services - YaSM and service transition">YaSM and the service transition stage</a>. - June 04, 2015.</li>
<li>[...]</li>
<li>[...]</li>
<li><a href="https://yasm.com/en/blog/itil-alternative-yasm" title="YaSM Blog: YaSM - an alternative to ITIL?">YaSM - an alternative to ITIL?</a> - October 29, 2014.</li>
<li><a href="https://yasm.com/en/blog/itil-alternative-yasm" title="YaSM Blog: YaSM - an alternative to ITIL?">YaSM - an alternative to ITIL?</a> - October 29, 2014.</li>

Revision as of 15:50, 28 September 2015

YaSM® Wiki - the Service Management Wiki

YaSM service management wiki.

The YaSM Wiki provides a complete overview of service management according to YaSM®. Learn more about YaSM, ITSM and service management in general.

About YaSM

YaSM is a streamlined framework for everyone in the business of providing services. It was created from scratch to give it a clear and easily understood structure, but the principles applied in YaSM are not entirely new, since YaSM is based on established service management and ITSM best practice.

If you are new to YaSM, start here: → Introduction to YaSM on a single page or watch the → YaSM webinar.

Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.

About this wiki

The YaSM service management wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. YaSM and the were established in 2014; the wiki is available in English and German.

 


 

 

The YaSM Manifesto

  • YaSM stands for "Yet another Service Management Model".
  • YaSM was developed as a streamlined service management framework and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
  • The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).

 

 

News and recent posts from the YaSM Blog

 

YaSM Service Management Blog

The YaSM Blog - Service Management Explained

by: Stefan Kempter

Hi! I'm Stefan Kempter and on my blog I write about YaSM, (lean) service management, ITSM, process templates and the YaSM Wiki. I hope you enjoy your visit to our web site!

→ Recent blog posts  |  → All articles from the YaSM blog

 

Notes

[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.

 

 

[ Infobox ]

Link to this page:
Languages: English | Deutsch
Image: The YaSM Wiki (.PNG)
Educational use:
  • Introductory information on YaSM.
  • Reference material on YaSM service management and ISO 20000.
  • Detailed guidance on YaSM process management.
Authors: Stefan Kempter   Author: Stefan Kempter, IT Process Maps GbR   and   Andrea Kempter   Author: Andrea Kempter, IT Process Maps GbR   -   IT Process Maps

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