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<div itemscope itemtype="https://schema.org/ImageObject"><img itemprop="contentUrl" style="margin:10px 20px 20px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki.png" width="278" height="308" title="YaSM Wiki" alt="YaSM service management wiki." /><meta itemprop="caption" content="YaSM Service Management Wiki"></div>
<div itemscope itemtype="https://schema.org/ImageObject"><img itemprop="contentUrl" style="margin:10px 20px 20px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki.png" width="278" height="308" title="YaSM Wiki" alt="YaSM service management wiki." /><meta itemprop="caption" content="YaSM Service Management Wiki"></div>
<p><span itemprop="description"><span itemprop="name">The YaSM Wiki</span> provides a <span itemprop="about" content="service management, yasm, itsm, best practice"><span itemprop="Specialty" content="service management, yasm">complete overview of service management according to YaSM&#174;</span>. Learn more about YaSM, ITSM and service management in general.</span></span></p>
<p><span itemprop="description">In the <span itemprop="name">YaSM Wiki</span> you will find <span itemprop="about" content="service management, yasm, itsm, best practice"><span itemprop="Specialty" content="service management, yasm">everything you need to familiarize yourself with YaSM&#174; and service management best practice in general.</span></span></span></p>
<h3 style="color:#379988; padding-top: 10px;  font-size: 110%;"><b>About YaSM</b></h3>
<h3 style="color:#379988; padding-top: 10px;  font-size: 110%;"><b>About YaSM</b></h3>
<p>YaSM is a streamlined framework for everyone in the business of providing services. It was created from scratch to give it a clear and easily understood structure, but the principles applied in YaSM are not entirely new, since YaSM is based on established service management and ITSM best practice.</p>
<p>YaSM is a new, pragmatic and streamlined framework for everyone in the business of providing services. It stands in the tradition of other, similar frameworks for ITSM and enterprise service management, such as ITIL&reg;, ISO 20000 and CMMI-SVC&reg;, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.</p>
<p style="padding-top: 5px;">If you are new to YaSM, start here: <b>&#8594; <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? - Introduction to YaSM service management">Introduction to YaSM on a single page</a></b> or watch the &#8594; <b><a href="https://yasm.com/en/videos/what-is-yasm-webinar" title="Free Webinar: Best practices for service providers - Understanding YaSM.">YaSM webinar</a></b>.</p>
<p style="padding-top: 5px;">If you are new to YaSM, start here: &#8594;&#160;<b><a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? - Introduction to YaSM service management">Introduction to YaSM on a single page</a></b> - or watch the &#8594;&#160;<b><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM.">video with Stefan Kempter introducing YaSM</a></b>.</p>
<p style="padding-top: 5px;">Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.</p>
<p style="padding-top: 5px;">Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.</p>
<h3 style="color:#379988; padding-top: 10px;  font-size: 110%;"><b>About this wiki</b></h3>
<h3 style="color:#379988; padding-top: 10px;  font-size: 110%;"><b>About this wiki</b></h3>
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<h3 style="background:#c0c0c0; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>News and recent posts from the YaSM Blog</b></h3>
<h3 style="background:#c0c0c0; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>News and recent posts from the YaSM Blog</b></h3>
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<ul>
<p>&#160;</p>
<a href="https://yasm.com/en/videos/introduction-yasm" ><img src="https://yasm.com/en/content/videos/introduction-yasm/what-is-yasm-service-management-180x110.jpg" alt="Video: Introduction to YaSM. Enterprise Service Management and ITSM." title="Video: Introduction - what is YaSM service management?" style="display: block; float: left; margin-left: 10px; margin-right: 10px"/></a>
<div style="margin-left: 30%; color:#636363">
<p style="margin-top: 0;"><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction - what is YaSM service management?">Video: Introduction to YaSM Service Management</a> [7:41 Min.]</p>
<p><small>by: Stefan Kempter</small></p>
<p>If you are new to YaSM, start here. In this video we explain what YaSM is about and what is the best way to get started with YaSM.</p>
</div>
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<p><ul>
<li><a href="https://yasm.com/en/videos/what-is-yasm-webinar" title="Webinar: YaSM service management best practices">Free Webinar (recorded version): Best practices for service providers - Understanding YaSM Service Management</a>. - November 08, 2015.</li>
<li><a href="https://yasm.com/en/videos/what-is-yasm-webinar" title="Webinar: YaSM service management best practices">Free Webinar (recorded version): Best practices for service providers - Understanding YaSM Service Management</a>. - November 08, 2015.</li>
<li><a href="https://yasm.com/en/blog/continual-service-improvement-csi-yasm" title="YaSM Blog: YaSM and continual service improvement">YaSM and continual service improvement</a>. - September 28, 2015.</li>
<li><a href="https://yasm.com/en/blog/continual-service-improvement-csi-yasm" title="YaSM Blog: YaSM and continual service improvement">YaSM and continual service improvement</a>. - September 28, 2015.</li>

Revision as of 13:17, 8 December 2015

YaSM® Wiki - the Service Management Wiki

YaSM service management wiki.

In the YaSM Wiki you will find everything you need to familiarize yourself with YaSM® and service management best practice in general.

About YaSM

YaSM is a new, pragmatic and streamlined framework for everyone in the business of providing services. It stands in the tradition of other, similar frameworks for ITSM and enterprise service management, such as ITIL®, ISO 20000 and CMMI-SVC®, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.

If you are new to YaSM, start here: → Introduction to YaSM on a single page - or watch the → video with Stefan Kempter introducing YaSM.

Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.

About this wiki

The YaSM service management wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. YaSM and the were established in 2014; the wiki is available in English and German.

 


 

 

The YaSM Manifesto

  • YaSM stands for "Yet another Service Management Model".
  • YaSM was developed as a streamlined service management framework and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
  • The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).

 

 

News and recent posts from the YaSM Blog

 

Video: Introduction to YaSM. Enterprise Service Management and ITSM.

Video: Introduction to YaSM Service Management [7:41 Min.]

by: Stefan Kempter

If you are new to YaSM, start here. In this video we explain what YaSM is about and what is the best way to get started with YaSM.


 

YaSM Service Management Blog

The YaSM Blog - Service Management Explained

by: Stefan Kempter

Hi! I'm Stefan Kempter and on my blog I write about YaSM, (lean) service management, ITSM, process templates and the YaSM Wiki. I hope you enjoy your visit to our web site!

→ Recent blog posts  |  → All articles from the YaSM blog

 

Notes

[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.

 

 

[ Infobox ]

Link to this page:
Languages: English | Deutsch
Image: The YaSM Wiki (.PNG)
Educational use:
  • Introductory information on YaSM.
  • Reference material on YaSM service management and ISO 20000.
  • Detailed guidance on YaSM process management.
Authors: Stefan Kempter   Author: Stefan Kempter, IT Process Maps GbR   and   Andrea Kempter   Author: Andrea Kempter, IT Process Maps GbR   -   IT Process Maps

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