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<h2 style="background:#379988; font-size: 130%; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px;"><b><span itemprop="Headline">YaSM&#174; Wiki - the Service Management Wiki</span></b></h2>
<h2 style="background:#379988; font-size: 130%; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px;"><b><span itemprop="Headline">YaSM<sup><small>&#174;</small></sup> Wiki - the Service Management Wiki</span></b></h2>
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<div itemscope itemtype="https://schema.org/ImageObject"><img itemprop="contentUrl" style="margin:10px 20px 20px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki.png" width="278" height="308" title="YaSM Wiki" alt="YaSM service management wiki." /><meta itemprop="caption" content="YaSM Service Management Wiki"></div>
<div itemscope itemtype="https://schema.org/ImageObject"><img itemprop="contentUrl" style="margin:10px 20px 20px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki.png" width="278" height="308" title="YaSM Wiki" alt="YaSM service management wiki." /><meta itemprop="caption" content="YaSM Service Management Wiki"></div>
<p><span itemprop="description">In the <span itemprop="name">YaSM Wiki</span> you will find <span itemprop="about" content="service management, yasm, itsm, best practice"><span itemprop="Specialty" content="service management, yasm">everything you need to familiarize yourself with YaSM&#174; and service management best practice in general.</span></span></span></p>
 
<h3 style="color:#379988; padding-top: 10px; font-size: 110%;"><b>About YaSM</b></h3>
<p><span id="md-webpage-description" itemprop="description">In the YaSM Wiki you will find everything you need to familiarize yourself with YaSM<sup><small>&#174;</small></sup> and service management best practices in general.</span></p>
<p>YaSM is a new, pragmatic and streamlined framework for everyone in the business of providing services. It stands in the tradition of other, similar frameworks for ITSM and enterprise service management, such as ITIL&reg;, ISO 20000 and CMMI-SVC&reg;, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.</p>
 
<h3 style="color:#379988; padding-top: 10px; font-size: 110%;"><b>About YaSM</b></h3>
<p>YaSM is a new, pragmatic and streamlined framework for everyone in the business of providing services. It stands in the tradition of other, similar frameworks for ITSM and enterprise service management, such as ITIL<sup><small>&#174;</small></sup>, ISO 20000 and CMMI-SVC<sup><small>&#174;</small></sup>, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.</p>
<p style="padding-top: 5px;">If you are new to YaSM, start here: &#8594;&#160;<b><a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? - Introduction to YaSM service management">Introduction to YaSM on a single page</a></b> - or watch the &#8594;&#160;<b><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM.">video with Stefan Kempter introducing YaSM</a></b>.</p>
<p style="padding-top: 5px;">If you are new to YaSM, start here: &#8594;&#160;<b><a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? - Introduction to YaSM service management">Introduction to YaSM on a single page</a></b> - or watch the &#8594;&#160;<b><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM.">video with Stefan Kempter introducing YaSM</a></b>.</p>
<p style="padding-top: 5px;">Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.</p>
<p style="padding-top: 5px;">Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.</p>
<h3 style="color:#379988; padding-top: 10px; font-size: 110%;"><b>About this wiki</b></h3>
<p>If you have any questions or want to share your thoughts, please head over to the <b><a href="https://support.en.yasm.com/support/discussions" title="YaSM community">YaSM community</a></b>.</p>
<p style="margin-bottom: 10px;">The <span itemprop="alternativeHeadline">YaSM service management wiki</span> is run and sponsored by IT Process Maps, creators of YaSM and the <a itemprop="significantLinks" href="https://yasm.com/en/products/yasm-process-map" title="YaSM&reg; Process Map">YaSM&reg; Process Map</a>. YaSM and the <a itemprop="url" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Wiki: All about YaSM service management and YaSM process management">YaSM Wiki</a> were established in <span itemprop="dateCreated" content="2014-05-07">2014</span>; the wiki is available in English and <a href="https://yasm.com/wiki/de/index.php/Hauptseite" title="Wiki YaSM (Deutsch)">German</a>.
<h3 style="color:#379988; padding-top: 10px; font-size: 110%;"><b>About this wiki</b></h3>
<p style="margin-bottom: 10px;">The YaSM service management wiki is run and sponsored by IT Process Maps, creators of YaSM and the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM&reg; Process Map">YaSM&reg; Process Map</a>. YaSM and the <a href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Wiki: All about YaSM service management and YaSM process management">YaSM Wiki</a> were established in 2014; the wiki is available in English and <a href="https://yasm.com/wiki/de/index.php/Hauptseite" title="Wiki YaSM (Deutsch)">German</a>.
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<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>YaSM knowledge</b></h3>
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>YaSM knowledge</b></h3>
<div style="padding-left:5pt; padding-right:5pt">
<div style="padding-left:5pt; padding-right:5pt">
<p style="text-align:center; padding-top: 5px;"><b>What is YaSM?</b></p><hr />
<p style="text-align:center; padding-top: 5px;"><b>What is YaSM?</b></p><hr />
<ul>
<ul>
<li><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="Introduction to YaSM">Introduction to YaSM</a></li></ul><br>
<li><a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="Introduction to YaSM">Introduction to YaSM</a></li></ul><br>
<p style="text-align:center; padding-top: 5px;"><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM_Processes" title="YaSM service management processes - Definitions"><b>Service management processes defined</b></a></p><hr />
<p style="text-align:center; padding-top: 5px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Processes" title="YaSM service management processes - Definitions"><b>Service management processes defined</b></a></p><hr />
<ul>
<ul>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Processes#service-lifecycle-processes" title="Service lifecycle processes">Service lifecycle processes</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Processes#service-lifecycle-processes" title="Service lifecycle processes">Service lifecycle processes</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Processes#supporting-service-management-processes" title="Supporting service management processes">Supporting service management processes</a></li></ul><br>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Processes#supporting-service-management-processes" title="Supporting service management processes">Supporting service management processes</a></li></ul><br>
<p style="text-align:center;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Concepts" title="YaSM concepts"><b>YaSM concepts</b></a><hr />
<p style="text-align:center;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Concepts" title="YaSM concepts"><b>YaSM concepts</b></a><hr />
<ul>
<ul>
<li><a href="https://yasm.com/wiki/en/index.php/Service_Portfolio%2C_Service_Definitions_and_Service_Catalogs" title="YaSM concept: Service portfolio, service definitions &amp; service catalogs">Service portfolio, service definitions &amp; service catalogs</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/Service_Portfolio%2C_Service_Definitions_and_Service_Catalogs" title="YaSM concept: Service portfolio, service definitions &amp; service catalogs">Service portfolio, service definitions &amp; service catalogs</a></li>
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<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>How to implement YaSM</b></h3>
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>How to implement YaSM</b></h3>
<div style="padding-left:5pt; padding-right:5pt">
<div style="padding-left:5pt; padding-right:5pt">
<p style="text-align:center; padding-top: 5px;"><b>YaSM implementation</b><hr />
<p style="text-align:center; padding-top: 5px;"><b>YaSM implementation</b><hr />
<ul>
<ul>
<li><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM_Implementation_with_Process_Templates" title="YaSM implementation with process templates">YaSM implementation with process templates</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Implementation_with_Process_Templates" title="YaSM implementation with process templates">YaSM implementation with process templates</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Project_Guide_in_5_Steps" title="Project guide: How to implement YaSM in 5 steps">Project guide in 5 steps</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Project_Guide_in_5_Steps" title="Project guide: How to implement YaSM in 5 steps">Project guide in 5 steps</a></li>
</ul><br>
</ul><br>
<p style="text-align:center; padding-top: 5px;"><a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM vs. other service management frameworks and standards"><b>YaSM vs. other frameworks and ITSM standards</b></a><hr />
<p style="text-align:center; padding-top: 5px;"><a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM vs. other service management frameworks and standards"><b>YaSM vs. other frameworks and ITSM standards</b></a><hr />
<p>YaSM and ...</p>
<p>YaSM and ...</p>
<ul>
<ul>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and the IT Infrastructure Library ITIL&reg;">... ITIL&reg;</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and the IT Infrastructure Library ITIL&reg;">... ITIL</a><sup><small>&#174;</small></sup></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000" title="YaSM and ISO/IEC 20000">... ISO 20000</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000" title="YaSM and ISO/IEC 20000">... ISO 20000</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT&reg; (Control Objectives for Information and Related Technologies)">... COBIT&reg;</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT (Control Objectives for Information and Related Technologies)">... COBIT</a><sup><small>&#174;</small></sup></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_(CMMI-SVC)" title="YaSM and CMMI&reg; for Services (CMMI-SVC)">... CMMI-SVC&reg;</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_(CMMI-SVC)" title="YaSM and CMMI&reg; for Services (CMMI-SVC)">... CMMI-SVC</a><sup><small>&#174;</small></sup></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_USMBOK" title="YaSM and USMBOK&trade; (Universal Service Management Body of Knowledge)">... USMBOK&trade;</a></li></ul><br>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_USMBOK" title="YaSM and USMBOK&trade; (Universal Service Management Body of Knowledge)">... USMBOK&trade;</a></li></ul><br>
</div></div>
</div></div>
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<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>Additional information</b></h3>
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>Additional information</b></h3>
<div style="padding-left:5pt; padding-right:5pt">
<div style="padding-left:5pt; padding-right:5pt">
<p style="text-align:center; padding-top: 5px;"><b>YaSM terms (data objects)</b><hr />
<p style="text-align:center; padding-top: 5px;"><b>YaSM terms (data objects)</b><hr />
<ul>
<ul>
<li><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM_Glossary" title="YaSM glossary">YaSM glossary</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Glossary" title="YaSM glossary">YaSM glossary</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Data_Model" title="YaSM data model">YaSM data model</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Data_Model" title="YaSM data model">YaSM data model</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="YaSM checklists &amp; document templates">YaSM checklists &amp; document templates</a></li></ul><br>
<li><a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="YaSM checklists &amp; document templates">YaSM checklists &amp; document templates</a></li></ul><br>
<p style="text-align:center; padding-top: 5px;"><a itemprop="significantLinks" href="https://yasm.com/wiki/en/index.php/YaSM_Roles" title="YaSM service management roles"><b>Service management roles</b></a></p><hr />
<p style="text-align:center; padding-top: 5px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Roles" title="YaSM service management roles"><b>Service management roles</b></a></p><hr />
<ul>
<ul>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Roles#Index_of_YaSM_service_management_roles" title="Index: YaSM roles and responsibilities">Index of YaSM roles and responsibilities</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Roles#Index_of_YaSM_service_management_roles" title="Index: YaSM roles and responsibilities">Index of YaSM roles and responsibilities</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_RACI_Matrix" title="YaSM RACI matrix">RACI matrix</a></li></ul><br>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_RACI_Matrix" title="YaSM RACI matrix">RACI matrix</a></li></ul><br>
<p style="text-align:center; padding-top: 5px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Metrics" title="YaSM process metrics"><b>YaSM process metrics</b></a><hr />
<p style="text-align:center; padding-top: 5px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Metrics" title="YaSM process metrics"><b>YaSM process metrics</b></a><hr />
<ul>
<ul>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Metrics/_Service_Lifecycle_Processes" title="YaSM process metrics for the service lifecycle processes">Metrics for the service lifecycle processes</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Metrics/_Service_Lifecycle_Processes" title="YaSM process metrics for the service lifecycle processes">Metrics for the service lifecycle processes</a></li>
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<li><a href="https://yasm.com/en/blog/devops-vs-yasm" title="YaSM Blog: DevOps - friend or foe for YaSM">DevOps - friend or foe for YaSM?</a> - January 18, 2016.</li>
<li><a href="https://yasm.com/en/blog/devops-vs-yasm" title="YaSM Blog: DevOps - friend or foe for YaSM">DevOps - friend or foe for YaSM?</a> - January 18, 2016.</li>
<li><a href="https://yasm.com/en/videos/what-is-yasm-webinar" title="Webinar: YaSM service management best practices">Free Webinar (recorded version): Best practices for service providers - Understanding YaSM Service Management</a>. - November 08, 2015.</li>
<li><a href="https://yasm.com/en/videos/what-is-yasm-webinar" title="Webinar: YaSM service management best practices">Free Webinar (recorded version): Best practices for service providers - Understanding YaSM Service Management</a>. - November 08, 2015.</li>
<li>Works with Windows 10: The <a href="https://yasm.com/en/products/yasm-process-map-visio" title="Service management process templates: The YaSM Process Map for Visio">YaSM service management process model for Visio&reg;</a>. - August 09, 2015.</li>
<li>Works with Windows 10: The <a href="https://yasm.com/en/products/yasm-process-map-visio" title="Service management process templates: The YaSM Process Map for Visio">YaSM service management process model for Visio</a><sup><small>&#174;</small></sup>. - August 09, 2015.</li>
<li>[...]</li>
<li>[...]</li>
<li><a href="https://yasm.com/en/blog/itil-alternative-yasm" title="YaSM Blog: YaSM - an alternative to ITIL?">YaSM - an alternative to ITIL?</a> - October 29, 2014.</li>
<li><a href="https://yasm.com/en/blog/itil-alternative-yasm" title="YaSM Blog: YaSM - an alternative to ITIL?">YaSM - an alternative to ITIL</a><sup><small>&#174;</small></sup>? - October 29, 2014.</li>
<li>First Blog post: <a href="https://yasm.com/en/blog/yasm-wiki-launch" title="The YaSM Blog: Launch of the free YaSM Wiki">Launch of the free YaSM Wiki</a>. - August 1, 2014.</li>
<li>First Blog post: <a href="https://yasm.com/en/blog/yasm-wiki-launch" title="The YaSM Blog: Launch of the free YaSM Wiki">Launch of the free YaSM Wiki</a>. - August 1, 2014.</li>
</ul>
</ul>
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<p>&#160;</p>
<p>&#160;</p>


== <small>Notes</small> ==
==Notes==
<small>''<span id="YaSM">[1] YaSM&reg; is a registered trademark of IT Process Maps GbR.</span>''</small><br />
 
<small>''<span id="ITIL">[2] ITIL&reg; and IT Infrastructure Library&reg; are registered trademarks of AXELOS Limited.</span>''</small><br />
<html><i>Focus and educational use of the YaSM Wiki:</i></p>
<small>''<span id="COBIT">[3] COBIT&reg; is a registered trademark of ISACA.</span>''</small><br />
 
<small>''<span id="USMBOK">[4] USMBOK&trade; is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).</span>''</small><br />
<ul>
<small>''<span id="CMMI">[5] CMMI&reg; and Capability Maturity Model&reg; are registered trademarks of Carnegie Mellon University.</span>''</small>
<li><span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">Introductory information on YaSM.</span></li>
<li><span id="md-webpage-description-educationalUse-2" itemprop="educationalUse">Reference material on YaSM service management and ISO 20000.</span></li>
<li><span id="md-webpage-description-educationalUse-3" itemprop="educationalUse">Detailed guidance on YaSM process management.</span></li>
<li><span id="md-webpage-description-educationalUse-4" itemprop="educationalUse">Best practices for service providers in the areas of enterprise service management and ITSM.</span></li></ul><p></html>


<p>&nbsp;</p>
<p>&nbsp;</p>


<html></p><div class="g-page" data-width="280" data-href="//plus.google.com/104150539756444616711" data-layout="landscape" data-showtagline="false" data-rel="publisher"></div>
''Trademarks:''
<script type="text/javascript">
 
  (function() {
<span id="YaSM">[1] YaSM<sup><small>&#174;</small></sup> is a registered trademark of IT Process Maps GbR.</span><br />
    var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
<span id="ITIL">[2] ITIL<sup><small>&#174;</small></sup> and IT Infrastructure Library<sup><small>&#174;</small></sup> are registered trademarks of AXELOS Limited.</span><br />
    po.src = 'https://apis.google.com/js/plusone.js';
<span id="COBIT">[3] COBIT<sup><small>&#174;</small></sup> is a registered trademark of ISACA.</span><br />
    var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
<span id="USMBOK">[4] USMBOK&trade; is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).</span><br />
  })();
<span id="CMMI">[5] CMMI<sup><small>&#174;</small></sup> and Capability Maturity Model<sup><small>&#174;</small></sup> are registered trademarks of Carnegie Mellon University.</span>
</script><p></html>
 
<html>By:&#160;&#160;Stefan Kempter&#160;<a href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>&#160;&#160;and&#160;&#160;Andrea Kempter&#160;<a href="https://plus.google.com/113316270668629760475/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on Google+" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.


<p>&nbsp;</p>
<p>&nbsp;</p>


==[ Infobox ]==
<div class="g-page" data-width="280" data-href="//plus.google.com/104150539756444616711" data-layout="landscape" data-showtagline="false" data-rel="publisher"></div>
<script type="text/javascript">
(function() {
  var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
  po.src = 'https://apis.google.com/js/plusone.js';
  var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
})();
</script>


<html><table class="wikitable">
<p>&nbsp;</p>
<tr>
<td>Link to this page:</td>
<td><a itemprop="url" href="https://yasm.com/wiki/en/index.php/Main_Page">https://yasm.com/wiki/en/index.php/Main_Page</a></td>
</tr>
<tr>
<td>Languages:</td>
<td><span itemprop="inLanguage" content="en">English</span> | <span><a itemprop="citation" class="external TEXT" href="https://yasm.com/wiki/de/index.php/Hauptseite" title="YaSM Wiki: German version">Deutsch</a></span></td>
</tr>
<tr>
<td>Image:</td>
<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-wiki.png" title="YaSM Wiki.">The YaSM Wiki</a> (.PNG)</td>
</tr>
<tr>
<td>Educational use:</td>
<td style="vertical-align:top"><ul>
<li><span itemprop="educationalUse">Introductory information on YaSM.</span></li>
<li><span itemprop="educationalUse">Reference material on YaSM service management and ISO 20000.</span></li>
<li><span itemprop="educationalUse">Detailed guidance on YaSM process management.</span></li></ul></td>
</tr>
<tr>
<td>Authors:</td>
<td><span itemprop="author accountablePerson reviewedBy">Stefan Kempter</span> &nbsp; <a href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a> &nbsp; and &nbsp;
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Revision as of 15:12, 7 May 2016

YaSM® Wiki - the Service Management Wiki

YaSM service management wiki.

In the YaSM Wiki you will find everything you need to familiarize yourself with YaSM® and service management best practices in general.

About YaSM

YaSM is a new, pragmatic and streamlined framework for everyone in the business of providing services. It stands in the tradition of other, similar frameworks for ITSM and enterprise service management, such as ITIL®, ISO 20000 and CMMI-SVC®, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.

If you are new to YaSM, start here: → Introduction to YaSM on a single page - or watch the → video with Stefan Kempter introducing YaSM.

Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.

If you have any questions or want to share your thoughts, please head over to the YaSM community.

About this wiki

The YaSM service management wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. YaSM and the YaSM Wiki were established in 2014; the wiki is available in English and German.

 


 

 

The YaSM Manifesto

  • YaSM stands for "Yet another Service Management Model".
  • YaSM was developed as a streamlined service management framework and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
  • The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).

 

 

News and recent posts from the YaSM Blog

 

Video: Introduction to YaSM. Enterprise Service Management and ITSM.

Video: Introduction to YaSM Service Management [7:41 Min.]

If you are new to YaSM, start here. In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.

 


 

YaSM Service Management Blog

The YaSM Blog - Service Management Explained

Hi! I'm Stefan Kempter and on my blog I write about YaSM, (lean) service management, ITSM, process templates and the YaSM Wiki. I hope you enjoy your visit to our web site!

→ Recent blog posts  |  → All articles from the YaSM blog

 

Notes

Focus and educational use of the YaSM Wiki:

  • Introductory information on YaSM.
  • Reference material on YaSM service management and ISO 20000.
  • Detailed guidance on YaSM process management.
  • Best practices for service providers in the areas of enterprise service management and ITSM.

 

Trademarks:

[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.

By:  Stefan Kempter Author: Stefan Kempter, IT Process Maps GbR  and  Andrea Kempter Contributor: Andrea Kempter, IT Process Maps GbR, IT Process Maps.

 

 

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