YaSM and ITIL V3: Difference between revisions
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<p><b>Comparison:</b> YaSM and the IT Infrastructure Library ITIL<sup><small>®</small></sup> V3 (ITIL 2011)</p> | <p><b>Comparison:</b> YaSM and the IT Infrastructure Library ITIL<sup><small>®</small></sup> V3 (ITIL 2011)</p> | ||
<p><b>Part of</b>: <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></html> | <p><b>Part of</b>: <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></html> | ||
<p> </p> | |||
< | [[What is YaSM|YaSM]]<sup><small>®</small></sup> was designed to be well aligned with the [[ITIL|IT Infrastructure Library ITIL]]<sup><small>®</small></sup> [[#ITIL|[1]]] so that users familiar with ITIL will instantly recognize the common principles.</span> | ||
<html> | * <span id="md-webpage-description" itemprop="description">This page provides a detailed account of <span id="md-webpage-educationalUse" itemprop="educationalUse">how the YaSM service management model relates to the previous version of ITIL V3 (ITIL 2011)</span>.</span> | ||
<div itemid="https://yasm.com/wiki/en/img/yasm-frameworks/itil/yasm-and-itil-v3.jpg" itemscope itemtype="https://schema.org/ImageObject | * There is another page with a [[YaSM and ITIL|detailed mapping between YaSM and the latest edition of ITIL 4]]. | ||
<p> </p> | |||
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<meta itemprop="caption" content="ITIL V3 and YaSM service management: Comparison." /> | <meta itemprop="caption" content="ITIL V3 and YaSM service management: Comparison." /> | ||
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<meta itemprop="keywords" content="ITIL V3 YaSM" /> | <meta itemprop="keywords" content="ITIL V3 YaSM" /> | ||
<meta itemprop="keywords" content="ITIL 2011 YaSM" /> | <meta itemprop="keywords" content="ITIL 2011 YaSM" /> | ||
<meta itemprop="keywords" content="ITIL service lifecycle" /> | <meta itemprop="keywords" content="ITIL service lifecycle" /> | ||
< | <figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl"href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/yasm-and-itil-v3.jpg" title="YaSM and ITIL V3 (ITIL 2011)"><img srcset="https://yasm.com/wiki/en/img/yasm-frameworks/itil/480px/yasm-and-itil-v3.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/itil/yasm-and-itil-v3.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/itil/yasm-and-itil-v3.jpg" fetchpriority="high" decoding="async" width="480" height="360" class="mw-file-element" alt="Comparison: ITIL V3 service lifecycle and related YaSM service management processes." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/yasm-and-itil-v3.jpg" title="YaSM and ITIL V3 (ITIL 2011)">ITIL V3 and the YaSM model - Comparison</a></b><br />ITIL V3 service lifecycle processes vs. YaSM service management processes.</a></span></figcaption></figure></div></html> | ||
< | |||
__TOC__ | |||
<p style="clear:both;"> </p> | |||
<i>Notes:</i> | |||
<html><ul><li>YaSM is an independent process model and is not officially endorsed by the owners of ITIL.</li> | <html><ul><li>YaSM is an independent process model and is not officially endorsed by the owners of ITIL.</li> | ||
<li>All ITIL processes in the following tables are linked to IT Process Map's "<a class="external text" href="https://wiki.en.it-processmaps.com/index.php/Main_Page">ITIL® Wiki</a>", where you can find the relevant descriptions of the <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes">ITIL processes</a>.</li></ul></html> | <li id="comparison-yasm-itil">All ITIL processes in the following tables are linked to IT Process Map's "<a class="external text" href="https://wiki.en.it-processmaps.com/index.php/Main_Page">ITIL® Wiki</a>", where you can find the relevant descriptions of the <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes">ITIL processes</a>.</li></ul></html> | ||
<p> </p> | <p> </p> | ||
==<span id="service-strategy">YaSM vs. ITIL Service Strategy</span>== | ==<span id="service-strategy">YaSM vs. ITIL Service Strategy</span>== | ||
{| class="wikitable" style="background: white;" | {| class="wikitable" style="background: white;" | ||
|+style="background:# | |+style="background:#465674;"|<span style="color:#ffffff; font-size: 110%;">ITIL<sup><small>®</small></sup> V3 Service Strategy vs. YaSM Service Management</span> | ||
|- | |- | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|ITIL<sup><small>®</small></sup> V3 pro­cesses | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|Related YaSM pro­cesses | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|Comparison: YaSM and ITIL V3 (ITIL 2011) | ||
|-style="vertical-align:top" | |-style="vertical-align:top" | ||
|1.1 [https://wiki.en.it-processmaps.com/index.php/ITIL_Strategy_Management Strategy manage­ment for IT services] | |1.1 [https://wiki.en.it-processmaps.com/index.php/ITIL_Strategy_Management Strategy manage­ment for IT services] | ||
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{| class="wikitable" style="background: white;" | {| class="wikitable" style="background: white;" | ||
|+style="background:# | |+style="background:#465674;"|<span style="color:#ffffff; font-size: 110%;">ITIL<sup><small>®</small></sup> V3 Service Design vs. YaSM Service Management</span> | ||
|- | |- | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|ITIL<sup><small>®</small></sup> V3 pro­cesses | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|Related YaSM pro­cesses | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|Comparison: YaSM and ITIL V3 (ITIL 2011) | ||
|-style="vertical-align:top" | |-style="vertical-align:top" | ||
|2.1 [https://wiki.en.it-processmaps.com/index.php/ITIL_Design_Coordination Design coordi­nation] | |2.1 [https://wiki.en.it-processmaps.com/index.php/ITIL_Design_Coordination Design coordi­nation] | ||
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|2.6 [https://wiki.en.it-processmaps.com/index.php/IT_Service_Continuity_Management IT service conti­nuity manage­ment (ITSCM)] | |2.6 [https://wiki.en.it-processmaps.com/index.php/IT_Service_Continuity_Management IT service conti­nuity manage­ment (ITSCM)] | ||
| | | | ||
*[[SP8: | *[[SP8: Ensure continuity]] | ||
| | | | ||
*Both processes ("ITSCM" in ITIL and " | *Both processes ("ITSCM" in ITIL and "Ensure continuity" in YaSM) focus on critical, disruptive events or disasters. | ||
*YaSM recommends that the | *YaSM recommends that the critical events against which the service provider has decided to set up some kind of protection are documented in a register of managed critical events. | ||
*Service continuity plans describe how service continuity is ensured with regards to particular types of | *Service continuity plans describe how service continuity is ensured with regards to particular types of critical events. The implementation of the required continuity arrangements is managed through the continuity improvement plan. | ||
*Once a | *Once a disruptive event occurs, YaSM deals with it through the major incident resolution process. This process will establish a major incident team which is authorized to invoke suitable service continuity plans. | ||
*ITIL offers additional advice, such as examples of potential risks and threats as well as recovery options. | *ITIL offers additional advice, such as examples of potential risks and threats as well as recovery options. | ||
|-style="vertical-align:top" | |-style="vertical-align:top" | ||
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{| class="wikitable" style="background: white;" | {| class="wikitable" style="background: white;" | ||
|+style="background:# | |+style="background:#465674;"|<span style="color:#ffffff; font-size: 110%;">ITIL<sup><small>®</small></sup> V3 Service Transition vs. YaSM Service Management</span> | ||
|- | |- | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|ITIL<sup><small>®</small></sup> V3 pro­cesses | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|Related YaSM pro­cesses | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|Comparison: YaSM and ITIL V3 (ITIL 2011) | ||
|-style="vertical-align:top" | |-style="vertical-align:top" | ||
|3.1 [https://wiki.en.it-processmaps.com/index.php/Project_Management_-_Transition_Planning_and_Support Transi­tion planning and support] | |3.1 [https://wiki.en.it-processmaps.com/index.php/Project_Management_-_Transition_Planning_and_Support Transi­tion planning and support] | ||
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{| class="wikitable" style="background: white;" | {| class="wikitable" style="background: white;" | ||
|+style="background:# | |+style="background:#465674;"|<span style="color:#ffffff; font-size: 110%;">ITIL<sup><small>®</small></sup> V3 Service Operation vs. YaSM Service Management</span> | ||
|- | |- | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|ITIL<sup><small>®</small></sup> V3 pro­cesses | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|Related YaSM pro­cesses | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|Comparison: YaSM and ITIL V3 (ITIL 2011) | ||
|-style="vertical-align:top" | |-style="vertical-align:top" | ||
|4.1 [https://wiki.en.it-processmaps.com/index.php/Event_Management Event manage­ment] | |4.1 [https://wiki.en.it-processmaps.com/index.php/Event_Management Event manage­ment] | ||
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{| class="wikitable" style="background: white;" | {| class="wikitable" style="background: white;" | ||
|+style="background:# | |+style="background:#465674;"|<span style="color:#ffffff; font-size: 110%;">ITIL<sup><small>®</small></sup> V3 Continual Service Improvement vs. YaSM Service Management</span> | ||
|- | |- | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|ITIL<sup><small>®</small></sup> V3 pro­cesses | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|Related YaSM pro­cesses | ||
!style="background:# | !style="background:#eeeeee; color:#465674;"|Comparison: YaSM and ITIL V3 (ITIL 2011) | ||
|-style="vertical-align:top" | |-style="vertical-align:top" | ||
|5.1 [https://wiki.en.it-processmaps.com/index.php/Process_Evaluation The seven-step improve­ment process] | |5.1 [https://wiki.en.it-processmaps.com/index.php/Process_Evaluation The seven-step improve­ment process] | ||
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{| class="wikitable" style="background: white;" | {| class="wikitable" style="background: white;" | ||
|+style="background:# | |+style="background:#465674;"|<span style="color:#ffffff; font-size: 110%;">YaSM processes which go beyond the ITIL<sup><small>®</small></sup> recommen­dations</span> | ||
|- | |- | ||
!style="background:# | !style="background:#eeeeee; color:#465674; width:25%"|YaSM processes not specified in ITIL<sup><small>®</small></sup> | ||
!style="background:# | !style="background:#eeeeee; color:#465674; width:75%"|Notes | ||
|-style="vertical-align:top" | |-style="vertical-align:top" | ||
|[[SP1: Set up and maintain the service management system|SP1: Set up and maintain the service mgmt. system]] | |[[SP1: Set up and maintain the service management system|SP1: Set up and maintain the service mgmt. system]] | ||
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==<span id="video-itil-yasm">Video: ITIL V3 vs. YaSM</span>== | ==<span id="video-itil-yasm">Video: ITIL V3 vs. YaSM</span>== | ||
<html><a href="https://yasm.com/en/videos/yasm-itil-v3" ><img src="https://yasm.com/en/content/videos/yasm-itil-v3/yasm-itil-v3-video.jpg" width=" | <html><figure class="mw-halign-right" typeof="mw:File/Thumb"><a href="https://yasm.com/en/videos/yasm-itil-v3" title="Watch the video: YaSM and ITIL V3 2011"><img srcset="https://yasm.com/en/content/videos/yasm-itil-v3/480px/yasm-itil-v3-video.jpg 480w, https://yasm.com/en/content/videos/yasm-itil-v3/yasm-itil-v3-video.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/yasm-itil-v3/yasm-itil-v3-video.jpg" decoding="async" width="480" height="270" class="mw-file-element" alt="Video: YaSM and the IT Infrastructure Library ITIL V3 (ITIL 2011)" /></a><figcaption><span style="font-variant:small-caps;"><b><a href="https://yasm.com/en/videos/yasm-itil-v3" title="Start the video: YaSM and the IT Infrastructure Library ITIL V3 (ITIL 2011)">Start the video: YaSM und ITIL V3</a></b></span></figcaption></figure> | ||
<p style="margin-top: 10px; word-wrap:normal;">In | <p style="margin-top: 10px; word-wrap:normal;">In this video Stefan Kempter gives you a better understanding of the similarities and differences between YaSM and ITIL® V3 by taking you through a couple of examples. | ||
<p>He shows you how we managed to create a streamlined framework that is in line with ITIL® and covers all key aspects of service management best practice.</p> | <p>He shows you how we managed to create a streamlined framework that is in line with ITIL® and covers all key aspects of service management best practice.</p> | ||
<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: | <p>Watch the video:</p> | ||
<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 15px;"> | |||
<li>Watch the video: <a href="https://yasm.com/en/videos/yasm-itil-v3" title="Video: YaSM and ITIL V3 2011">YaSM and ITIL V3</a> (9:28 min.)</li></ul> | <li>Watch the video: <a href="https://yasm.com/en/videos/yasm-itil-v3" title="Video: YaSM and ITIL V3 2011">YaSM and ITIL V3</a> (9:28 min.)</li></ul> | ||
<br style="clear:both;"/></html> | <br style="clear:both;"/><p> </p></html> | ||
==Related articles== | ==Related articles== | ||
<html><a href="https://yasm.com/wiki/en/index.php/Alternatives_to_ITIL"><img | <html><figure class="mw-halign-left" typeof="mw:File/Thumb"><a href="https://yasm.com/wiki/en/index.php/Alternatives_to_ITIL" title="YaSM - an alternative to ITIL oder ITIL 4?"><img srcset="https://yasm.com/wiki/en/img/yasm-frameworks/itil/400px/itil-alternatives.jpg 400w, https://yasm.com/wiki/de/img/yasm-frameworks/itil/480px/itil-alternativen.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-alternatives.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/itil/480px/itil-alternatives.jpg" decoding="async" width="400" height="225" class="mw-file-element" alt="ITIL framework alternative: The YaSM Framework" /></a><figcaption><span style="font-variant:small-caps;">YaSM - an alternative to ITIL® or ITIL 4?</span></figcaption></figure> | ||
< | <p><a href="https://yasm.com/wiki/en/index.php/Alternatives_to_ITIL">YaSM - an alternative to ITIL<sup><small>®</small></sup>?</a></p> | ||
<p | <p>Once in a while I get asked during our webinars if YaSM is an alternative to ITIL. It almost seems quite a few people would like to avoid having to deal with ITIL - but is it a good idea to ignore it? <br /><a href="https://yasm.com/wiki/en/index.php/Alternatives_to_ITIL">[ ... Read more ]</a></p> | ||
<p>Once in a while I get asked during our webinars if YaSM is an alternative to ITIL. It almost seems quite a few people would like to avoid having to deal with ITIL - but is it a good idea to ignore it? <a href="https://yasm.com/wiki/en/index.php/Alternatives_to_ITIL">[...]</a></p | |||
<p style="clear:both;"> </p> | <p style="clear:both;"> </p> | ||
<a href="https://yasm.com/wiki/en/index.php/ITIL_Lite_and_YaSM"><img | <figure class="mw-halign-left" typeof="mw:File/Thumb"><a href="https://yasm.com/wiki/en/index.php/ITIL_Lite_and_YaSM" title="Is YaSM 'ITIL lite' or 'lean ITIL'?"><img srcset="https://yasm.com/wiki/en/img/yasm-frameworks/itil-lite/400px/itil-lite-itil4-light.jpg 400w, https://yasm.com/wiki/en/img/yasm-frameworks/itil-lite/480px/itil-lite-itil4-light.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/itil-lite/itil-lite-itil4-light.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/itil-lite/480px/itil-lite-itil4-light.jpg" decoding="async" width="400" height="225" class="mw-file-element" alt="YaSM: A Lightweight ITIL or ITIL 4?" /></a><figcaption><span style="font-variant:small-caps;">Is YaSM 'ITIL lite' or 'lean ITIL'?</span></figcaption></figure> | ||
< | |||
<p | <p><a href="https://yasm.com/wiki/en/index.php/ITIL_Lite_and_YaSM">Is YaSM 'ITIL lite' or 'lean ITIL'?</a></p> | ||
<p>YaSM is definitely lighter than ITIL (actually we decided to create YaSM because many of our customers looked for something lighter). But we don't want YaSM to be confused with what is often called "ITIL lite" or "lean ITIL" because we think the existing approaches are often flawed: <a href="https://yasm.com/wiki/en/index.php/ITIL_Lite_and_YaSM">[...]</a></p></ | <p>YaSM is definitely lighter than ITIL (actually we decided to create YaSM because many of our customers looked for something lighter). But we don't want YaSM to be confused with what is often called "ITIL lite" or "lean ITIL" because we think the existing approaches are often flawed: <br /><a href="https://yasm.com/wiki/en/index.php/ITIL_Lite_and_YaSM">[ ... Read more ]</a></p></html> | ||
<p style="clear:both;"> </p> | <p style="clear:both;"> </p> | ||
==References== | ==References== |
Latest revision as of 16:14, 29 July 2024
Comparison: YaSM and the IT Infrastructure Library ITIL® V3 (ITIL 2011)
Part of: YaSM vs. other service management frameworks and standards
YaSM® was designed to be well aligned with the IT Infrastructure Library ITIL® [1] so that users familiar with ITIL will instantly recognize the common principles.
- This page provides a detailed account of how the YaSM service management model relates to the previous version of ITIL V3 (ITIL 2011).
- There is another page with a detailed mapping between YaSM and the latest edition of ITIL 4.
Notes:
- YaSM is an independent process model and is not officially endorsed by the owners of ITIL.
- All ITIL processes in the following tables are linked to IT Process Map's "ITIL® Wiki", where you can find the relevant descriptions of the ITIL processes.
YaSM vs. ITIL Service Strategy
ITIL® V3 processes | Related YaSM processes | Comparison: YaSM and ITIL V3 (ITIL 2011) |
---|---|---|
1.1 Strategy management for IT services |
| |
1.2 Service portfolio management |
| |
1.3 Financial management for IT services |
| |
1.4 Demand management |
|
|
1.5 Business relationship management |
|
References: [Cabinet Office, 2011a] and [IT Process Wiki - ITIL Service Strategy]
YaSM vs. ITIL Service Design
ITIL® V3 processes | Related YaSM processes | Comparison: YaSM and ITIL V3 (ITIL 2011) |
---|---|---|
2.1 Design coordination |
| |
2.2 Service catalogue management |
| |
2.3 Service level management |
| |
2.4 Availability management |
| |
2.5 Capacity management |
| |
2.6 IT service continuity management (ITSCM) |
| |
2.7 Information security management |
| |
2.8 Supplier management |
|
References: [Cabinet Office, 2011b] and [IT Process Wiki - ITIL Service Design]
YaSM vs. ITIL Service Transition
ITIL® V3 processes | Related YaSM processes | Comparison: YaSM and ITIL V3 (ITIL 2011) |
---|---|---|
3.1 Transition planning and support |
| |
3.2 Change management |
| |
3.3 Service asset and configuration management |
| |
3.4 Release and deployment management |
| |
3.5 Service validation and testing |
| |
3.6 Change evaluation |
| |
3.7 Knowledge management |
|
|
References: [Cabinet Office, 2011c] and [IT Process Wiki - ITIL Service Transition]
YaSM vs. ITIL Service Operation
ITIL® V3 processes | Related YaSM processes | Comparison: YaSM and ITIL V3 (ITIL 2011) |
---|---|---|
4.1 Event management |
| |
4.2 Incident management |
| |
4.3 Request fulfillment |
| |
4.4 Problem management |
| |
4.5 Access management |
|
References: [Cabinet Office, 2011d] and IT Process Wiki - ITIL Service Operation]
YaSM vs. ITIL Continual Service Improvement
ITIL® V3 processes | Related YaSM processes | Comparison: YaSM and ITIL V3 (ITIL 2011) |
---|---|---|
5.1 The seven-step improvement process |
|
References: [Cabinet Office, 2011e] and [IT Process Wiki - ITIL CSI - Continual Service Improvement]
Where YaSM goes beyond ITIL
While YaSM is somewhat more streamlined than ITIL in many areas, there are also a number of YaSM processes which go beyond the ITIL recommendations. These processes were mostly introduced to improve the alignment of YaSM with other service management standards and frameworks, such as ISO 20000, COBIT® [3], USMBOK™ [4] and CMMI-SVC® [5].
The following table provides an overview of the additional processes and explains their purpose within the YaSM model:
YaSM processes not specified in ITIL® | Notes |
---|---|
SP1: Set up and maintain the service mgmt. system |
|
SP6: Manage projects |
|
SP9: Ensure complianc |
|
SP10: Manage human resources |
|
ITIL functions and YaSM
Apart from a set of processes ITIL also describes a number of "functions". For instance, incident management is introduced as a process and facilities management as a function.
By definition, a function is an organizational entity, often characterized by a special area of knowledge or experience. Examples would be the human resources department or a team of experts operating a certain part of the technical infrastructure. Processes, in contrast, are clusters of activities which produce a defined outcome, like the incident resolution process. Several functions may play their part in a process (the team of technical experts may have to perform some activities within the incident resolution process).
Much confusion stems from the fact that in the real world there are often functions and processes with identical names: For example, the human resources management team (a "function") will perform a set of HR-related activities, which as a whole are called the human resources process.
In this context, YaSM consists of a set of processes and does not specifically relate to functions or organizational structures.
Roles are the only type of organizational information described in the YaSM model: For example, the role of 1st level support figures in the incident resolution process, because 1st level support needs to perform a number of activities in this process. This notwithstanding, 1st level support agents will typically belong to an organizational unit or function, such as a support team headed by a support manager.
Video: ITIL V3 vs. YaSM
In this video Stefan Kempter gives you a better understanding of the similarities and differences between YaSM and ITIL® V3 by taking you through a couple of examples.
He shows you how we managed to create a streamlined framework that is in line with ITIL® and covers all key aspects of service management best practice.
Watch the video:
- Watch the video: YaSM and ITIL V3 (9:28 min.)
Related articles
YaSM - an alternative to ITIL®?
Once in a while I get asked during our webinars if YaSM is an alternative to ITIL. It almost seems quite a few people would like to avoid having to deal with ITIL - but is it a good idea to ignore it?
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Is YaSM 'ITIL lite' or 'lean ITIL'?
YaSM is definitely lighter than ITIL (actually we decided to create YaSM because many of our customers looked for something lighter). But we don't want YaSM to be confused with what is often called "ITIL lite" or "lean ITIL" because we think the existing approaches are often flawed:
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References
- [Cabinet Office, 2011a]. -- The Cabinet Office: ITIL® Service Strategy (2011 Edition). - The Stationery Office; London, UK, July 2011.
- [Cabinet Office, 2011b]. -- The Cabinet Office: ITIL® Service Design (2011 Edition). - The Stationery Office; London, UK, July 2011.
- [Cabinet Office, 2011c]. -- The Cabinet Office: ITIL® Service Transition (2011 Edition). - The Stationery Office; London, UK, July 2011.
- [Cabinet Office, 2011d]. -- The Cabinet Office: ITIL® Service Operation (2011 Edition). - The Stationery Office; London, UK, July 2011.
- [Cabinet Office, 2011e]. -- The Cabinet Office: ITIL® Continual Service Improvement (2011 Edition). - The Stationery Office; London, UK, July 2011.
External links
- [IT Process Wiki]. -- S. Kempter & Kempter, A.: "IT Process Wiki. -- The Wiki about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 & V2), ISO 20000 and IT Service Management (ITSM). - IT Process Maps; Lindau (Bodensee), Germany.
- [IT Process Wiki - ITIL Service Strategy]. -- S. Kempter: IT Process Wiki, "ITIL Service Strategy. - IT Process Maps; Lindau (Bodensee), Germany.
- [IT Process Wiki - ITIL Service Design]. -- S. Kempter: IT Process Wiki, "ITIL Service Design. - IT Process Maps; Lindau (Bodensee), Germany.
- [IT Process Wiki - ITIL Service Transition]. -- S. Kempter: IT Process Wiki, "ITIL Service Transition. - IT Process Maps; Lindau (Bodensee), Germany.
- [IT Process Wiki - ITIL Service Operation]. -- S. Kempter: IT Process Wiki, "ITIL Service Operation. - IT Process Maps; Lindau (Bodensee), Germany.
- [IT Process Wiki - ITIL CSI]. -- S. Kempter: IT Process Wiki, "ITIL CSI - Continual Service Improvement. - IT Process Maps; Lindau (Bodensee), Germany.
Notes
[1] ITIL® is a registered trade mark of AXELOS Limited. - IT Infrastructure Library® is a registered trade mark of AXELOS Limited. The official ITIL site by AXELOS: axelos.com/certifications/itil-service-management
[2] ISO 20000 refers to the service management processes - and other elements like service management policies and plans - as the "service management system (SMS)".
[3] COBIT® is a registered trademark of ISACA (Information Systems Audit and Control Association).
[4] USMBOK™ is a Registered Trade Mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.
Is based on: The YaSM Process Map - Document: "YaSM and ITIL® V3 (ITIL 2011)".
By: Andrea Kempter and Stefan Kempter , IT Process Maps.
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