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<h2 style="background:#379988; font-size: 130%; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px;"><b><span class="mw-headline" id="Service_Management_Wiki">Service Management Wiki</span></b></h2> | |||
<h2 style="background:#379988; font-size: 130%; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px;"><b | |||
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<img itemprop="contentUrl" style="margin:15px 20px | <img itemprop="contentUrl" style="margin:15px 10px 20px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki.png" width="288" height="377" title="YaSM Service Management Wiki" alt="Service Management Wiki: YaSM, service management and ISO 20000. Logo of the Service Management Wiki" /> | ||
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<meta itemprop="datePublished" content="2014-08-02" /></div> | <meta itemprop="datePublished" content="2014-08-02" /></div> | ||
<p style="padding-top: 3px"><span id="md-webpage-description" itemprop="description"> | <p style="padding-top: 3px"><span id="md-webpage-description" itemprop="description">YaSM<sup><small>®</small></sup> Wiki - the Service Management Wiki: <b style="color:#379988;">Wiki about YaSM<sup><small>®</small></sup>, enterprise service management, IT service management (ITSM) and ISO 20000</b>.</span></p> | ||
<p>Service management doesn't need to be complex and difficult: All established frameworks and standards such as ITIL<sup><small>®</small></sup>, ISO 20000, COBIT<sup><small>®</small></sup>, CMMI-SVC<sup><small>®</small></sup>, SIAM<sup><small>®</small></sup> or VeriSM™ follow a few basic principles. Our clear-cut YaSM model helps you with understanding and applying these principles.</p> | <p>Service management doesn't need to be complex and difficult: All established frameworks and standards such as ITIL<sup><small>®</small></sup>, ISO 20000, COBIT<sup><small>®</small></sup>, CMMI-SVC<sup><small>®</small></sup>, SIAM<sup><small>®</small></sup> or VeriSM™ follow a few basic principles. Our clear-cut YaSM model helps you with understanding and applying these principles.</p> | ||
<h3 style="color:#379988; padding-top: 20px; font-size: 110%;"><b><span class="mw-headline" id=" | <h3 style="color:#379988; padding-top: 20px; font-size: 110%;"><b><span class="mw-headline" id="The_YaSM_model">The YaSM model</span></b></h3> | ||
<p><a href="https://yasm.com/en/" title="YaSM - Yet another Service Management Model: Main page">YaSM</a><sup><small>®</small></sup> ('Yet another Service Management Model') is a translation of service management best practice into a streamlined, accessible set of processes and ready-to-use templates. It's a good match for the leaner, more flexible operating models favored by today's service provider organizations.</p> | <p><a href="https://yasm.com/en/" title="YaSM - Yet another Service Management Model: Main page">YaSM</a><sup><small>®</small></sup> ('Yet another Service Management Model') is a translation of service management best practice into a streamlined, accessible set of processes and ready-to-use templates. It's a good match for the leaner, more flexible operating models favored by today's service provider organizations.</p> | ||
<p>YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000, the international standard for service management.</p> | <p>YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000, the international standard for service management.</p> | ||
<p>There are two YaSM products: The <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map: The service management process model">YaSM | <p>There are two YaSM products: The <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM® Process Map: The service management process model">YaSM Process Map</a>, a complete process model for service management, and the <a href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="The YaSM® - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, an additional component for organizations that wish to become certified to ISO 20000.</p> | ||
<h3 style="color:#379988; padding-top: 20px; font-size: 110%;"><b><span id="Where_to_start_with_YaSM?"><span class="mw-headline" id="Where_to_start_with_YaSM.3F">Where to start with YaSM?</span></b></h3> | <h3 style="color:#379988; padding-top: 20px; font-size: 110%;"><b><span id="Where_to_start_with_YaSM?"><span class="mw-headline" id="Where_to_start_with_YaSM.3F">Where to start with YaSM?</span></b></h3> | ||
<p style="padding-top: 5px;">If you are new to YaSM, start here:</p> | <p style="padding-top: 5px;">If you are new to YaSM, start here:</p> | ||
<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 18px;"> | <ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 18px;"> | ||
<li> | <li>What is YaSM? <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? - Introduction to YaSM service management">Introduction to YaSM service management</a> on a single page.</li> | ||
<li> | <li><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM">Watch the video</a> with Stefan Kempter introducing the YaSM model.</li></ul> | ||
<p>Another good starting point is our <a href="https://yasm.com/en/videos#videos-enterprise-service-management" title="YaSM video series: Service management"> | <p>Another good starting point is our video series about the "<a href="https://yasm.com/en/videos#videos-enterprise-service-management" title="YaSM video series: Service management">simple principles of good service management</a>", where we explain what it takes to be successful as a provider of services.</p> | ||
<p>If you have any questions or want to share your thoughts, please head over to the <a href="https://support.en.yasm.com/support/discussions" title="YaSM community">YaSM community</a>!</p> | <p>If you have any questions or want to share your thoughts, please head over to the <a href="https://support.en.yasm.com/support/discussions" title="YaSM community">YaSM community</a>!</p> | ||
<h3 style="color:#379988; padding-top: 20px; font-size: 110%;"><b><span class="mw-headline" id="About_the_Service_Management_Wiki">About the Service Management Wiki</span></b></h3> | <h3 style="color:#379988; padding-top: 20px; font-size: 110%;"><b><span class="mw-headline" id="About_the_Service_Management_Wiki">About the Service Management Wiki</span></b></h3> | ||
<p style="margin-bottom: 10px;">This wiki is run and sponsored by IT Process Maps, creators of <a href="https://yasm.com/en/" title="YaSM® | The Service Management Model">YaSM</a> and the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM® Process Map">YaSM | <p style="margin-bottom: 10px;">This wiki is run and sponsored by IT Process Maps, creators of <a href="https://yasm.com/en/" title="YaSM® | The Service Management Model">YaSM</a> and the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM® Process Map">YaSM Process Map</a>, and authors of the popular <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/Main_Page" title="IT Process Wiki - the ITIL® Wiki | Main Page">IT Process Wiki</a>. The YaSM model and the <a href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Wiki: All about YaSM service management and YaSM process management">Service Management Wiki</a> were established in 2014; the wiki is available in English and <a href="https://yasm.com/wiki/de/index.php/Hauptseite" title="Wiki YaSM (Deutsch)">German</a>.</p> | ||
<div class="floatright"><div class="noresize"><map name="ImageMap_yasm-wiki-share"><area href="https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fyasm.com%2Fwiki%2Fen%2Findex.php%2FMain_Page&hl=en_US&source=YaSM%20Wiki" class="plainlinks" rel="nofollow" shape="rect" coords="55,0,99,36" alt="share this page on LinkedIn" title="share this page on LinkedIn"/><area href="https://twitter.com/intent/tweet?url=https%3A%2F%2Fyasm.com%2Fwiki%2Fen%2Findex.php%2FMain_Page&text=%23YaSMwiki%20%7C%20The%20Service%20Management%20Wiki%0AWiki%20about%20YaSM%C2%AE%2C%20service%20management%20(ESM%2C%20BSM%2C%20ITSM)%20and%20ISO%2020000%20(ISO%2FIEC%2020000).%0A%E2%96%BA&lang=en&via=yasmcom" class="plainlinks" rel="nofollow" shape="rect" coords="97,0,140,36" alt="share this page on Twitter" title="share this page on Twitter"/></map><img alt="share this page" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-share.png" width="140" height="36" usemap="#ImageMap_yasm-wiki-share"/></div></div> | <div class="floatright"><div class="noresize"><map name="ImageMap_yasm-wiki-share"><area href="https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fyasm.com%2Fwiki%2Fen%2Findex.php%2FMain_Page&hl=en_US&source=YaSM%20Wiki" class="plainlinks" rel="nofollow" shape="rect" coords="55,0,99,36" alt="share this page on LinkedIn" title="share this page on LinkedIn"/><area href="https://twitter.com/intent/tweet?url=https%3A%2F%2Fyasm.com%2Fwiki%2Fen%2Findex.php%2FMain_Page&text=%23YaSMwiki%20%7C%20The%20Service%20Management%20Wiki%0AWiki%20about%20YaSM%C2%AE%2C%20service%20management%20(ESM%2C%20BSM%2C%20ITSM)%20and%20ISO%2020000%20(ISO%2FIEC%2020000).%0A%E2%96%BA&lang=en&via=yasmcom" class="plainlinks" rel="nofollow" shape="rect" coords="97,0,140,36" alt="share this page on Twitter" title="share this page on Twitter"/></map><img alt="share this page" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-share.png" width="140" height="36" usemap="#ImageMap_yasm-wiki-share"/></div></div> | ||
<div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Hauptseite"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:left;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/> | <div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Hauptseite"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:left;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/> | ||
<p> </p> | <p> </p> | ||
<div id="YaSM-Wiki-contents" style="float:left; margin-right:1%; margin-top: 10px; width:32%; border: 1px solid #c7c7c7; min-width:230px;"> | <div style="float:left; border: 1px solid #c7c7c7; min-width:230px;"> | ||
< | <h3 style="background:#379988; font-size: 110%; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px;"> <b><span class="mw-headline" id="Contents_of_the_Wiki">Contents of the Wiki</span></b> </h3> | ||
<div id="YaSM-Wiki-contents" style="float:left; margin-right:1%; margin-top: 10px; margin-left: 5px; width:32%; border: 1px solid #c7c7c7; min-width:230px;"> | |||
<h4 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"> <b><span class="mw-headline" id="YaSM_service_management">YaSM service management</span></b> </h4> | |||
<div style="padding-left:5pt; padding-right:5pt"> | <div style="padding-left:5pt; padding-right:5pt"> | ||
<ul style="margin-top: 17px;"> | <ul style="margin-top: 17px;"> | ||
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<div style="float:left; margin-right:1%; margin-top: 10px; width:32%; border: 1px solid #c7c7c7; min-width:230px;"> | <div style="float:left; margin-right:1%; margin-top: 10px; width:32%; border: 1px solid #c7c7c7; min-width:230px;"> | ||
< | <h4 style="background:#3CB2A5; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"> <b><span class="mw-headline" id="YaSM_and_other_practices">YaSM and other practices</span></b> </h4> | ||
<div style="padding-left:5pt; padding-right:5pt"> | <div style="padding-left:5pt; padding-right:5pt"> | ||
<p style="margin-top: 17px; margin-left: 10px; font-weight: bold; color: #379988;">YaSM and ...</p> | <p style="margin-top: 17px; margin-left: 10px; font-weight: bold; color: #379988;">YaSM and ...</p> | ||
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<div style="float:left; width:32%; margin-top: 10px; border: 1px solid #c7c7c7; min-width:230px;"> | <div style="float:left; width:32%; margin-top: 10px; border: 1px solid #c7c7c7; min-width:230px;"> | ||
< | <h4 style="background:#6BB8C0; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"> <b><span class="mw-headline" id="YaSM_videos">YaSM videos</span></b> </h4> | ||
<div style="padding-left:5pt; padding-right:5pt"> | <div style="padding-left:5pt; padding-right:5pt"> | ||
<ul style="margin-top: 17px;list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;"> | <ul style="margin-top: 17px;list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;"> | ||
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<p> </p> | <p> </p> | ||
<div style="float:left; border: 1px solid #c7c7c7; min-width:230px; width: | <div style="float:left; border: 1px solid #c7c7c7; min-width:230px; width: 98%; margin-left: 5px; margin-right: 5px; margin-bottom: 5px;"> | ||
< | <h4 style="background:#95BDD8; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"> <b><span class="mw-headline" id="More_about_service_management">More about service management</span></b> </h4> | ||
<div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | <div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | ||
<p><ul> | <p><ul> | ||
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<li><a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000, the international standard for service management</a> / <a href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" title="ISO 20000 - 2018">The new version of ISO/IEC 20000:2018</a></li></ul> | <li><a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000, the international standard for service management</a> / <a href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" title="ISO 20000 - 2018">The new version of ISO/IEC 20000:2018</a></li></ul> | ||
</div></div><br style="clear:both;"/> | </div></div><br style="clear:both;"/> | ||
</div><br style="clear:both;"/> | |||
<p> </p> | <p> </p> | ||
<div style="float:left; border: 1px solid #c7c7c7; min-width: | <div style="float:left; border: 1px solid #c7c7c7; min-width:230px;"> | ||
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"> <b>The YaSM Manifesto</b> </h3> | <h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"> <b>The YaSM Manifesto</b> </h3> | ||
<div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | <div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | ||
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<div style="float:left; width:100%; border: 1px solid #c7c7c7; min-width:230px;"> | <div style="float:left; width:100%; border: 1px solid #c7c7c7; min-width:230px;"> | ||
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"> <b><span class="mw-headline" id=" | <h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"> <b><span class="mw-headline" id="Support_and_news">Support and news</span></b> </h3> | ||
<div style="padding-left:5pt; padding-right:10pt; padding-top: 5px; padding-bottom: 5px;"> | <div style="padding-left:5pt; padding-right:10pt; padding-top: 5px; padding-bottom: 5px;"> | ||
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<div style="float:left; border: 1px solid #c7c7c7; min-width:230px; width:100%;"> | <div style="float:left; border: 1px solid #c7c7c7; min-width:230px; width:100%;"> | ||
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"> <b><span class="mw-headline" id=" | <h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"> <b><span class="mw-headline" id="Educational_use_of_the_Wiki">Educational use of the Wiki</span></b> </h3> | ||
<div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | <div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | ||
<div id="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" itemscope itemtype="https://schema.org/ImageObject"> | <div id="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" itemscope itemtype="https://schema.org/ImageObject"> | ||
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<meta itemprop="keywords" content="ISO 20000 Wiki" /> | <meta itemprop="keywords" content="ISO 20000 Wiki" /> | ||
<img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" width="400" height="225" title="YaSM Wiki: The Service Management Wiki" alt="YaSM Wiki: Service Management (BSM, ESM, ITSM) and ISO 20000 (ISO/IEC 20000). Reference material about the YaSM service management process model." /></a></div> | <img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" width="400" height="225" title="YaSM Wiki: The Service Management Wiki" alt="YaSM Wiki: Service Management (BSM, ESM, ITSM) and ISO 20000 (ISO/IEC 20000). Reference material about the YaSM service management process model." /></a></div> | ||
<p>The Service Management Wiki includes:</p> | |||
<ul> | <ul> | ||
<li><span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">Introductory information about the YaSM service management model.</span></li> | <li><span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">Introductory information about the YaSM service management model.</span></li> | ||
<li><span id="md-webpage-description-educationalUse-4" itemprop="educationalUse" | <li><span id="md-webpage-description-educationalUse-4" itemprop="educationalUse">Best practices for service providers in the areas of enterprise service management (ESM) / business service management (BSM) and IT service management (ITSM).</span></li> | ||
<li><span id="md-webpage-description-educationalUse-2" itemprop="educationalUse" content="Reference material on YaSM service management and ISO 20000 (ISO/IEC 20000).">Reference material on YaSM service management and ISO 20000</span> (ISO/IEC 20000:2018).</li> | <li><span id="md-webpage-description-educationalUse-2" itemprop="educationalUse" content="Reference material on YaSM service management and ISO 20000 (ISO/IEC 20000).">Reference material on YaSM service management and ISO 20000</span> (ISO/IEC 20000:2018).</li> | ||
<li><span id="md-webpage-description-educationalUse-3" itemprop="educationalUse">Detailed guidance on YaSM process management.</span></li> | <li><span id="md-webpage-description-educationalUse-3" itemprop="educationalUse">Detailed guidance on YaSM process management.</span></li> | ||
<li>Overview: <a href="# | <li>Overview: <a href="#Contents_of_the_Wiki" title="YaSM Service Management Wiki: contents">All topics</a>.</li> | ||
</ul> | </ul> | ||
</div></div><br style="clear:both;"/> | </div></div><br style="clear:both;"/> | ||
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<a itemprop="item" href="https://yasm.com/wiki/en/index.php/ | <a itemprop="item" href="https://yasm.com/wiki/en/index.php/Main_Page#The_YaSM_model"> | ||
<span itemprop="name"> | <span itemprop="name">The YaSM model</span></a> | ||
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<a itemprop="item" href="https://yasm.com/wiki/en/index.php/ | <a itemprop="item" href="https://yasm.com/wiki/en/index.php/Main_Page#Contents_of_the_Wiki"> | ||
<span itemprop="name"> | <span itemprop="name">Contents of the Wiki</span></a> | ||
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Revision as of 19:17, 7 November 2018
Service Management Wiki
YaSM® Wiki - the Service Management Wiki: Wiki about YaSM®, enterprise service management, IT service management (ITSM) and ISO 20000.
Service management doesn't need to be complex and difficult: All established frameworks and standards such as ITIL®, ISO 20000, COBIT®, CMMI-SVC®, SIAM® or VeriSM™ follow a few basic principles. Our clear-cut YaSM model helps you with understanding and applying these principles.
The YaSM model
YaSM® ('Yet another Service Management Model') is a translation of service management best practice into a streamlined, accessible set of processes and ready-to-use templates. It's a good match for the leaner, more flexible operating models favored by today's service provider organizations.
YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000, the international standard for service management.
There are two YaSM products: The YaSM Process Map, a complete process model for service management, and the YaSM - ISO 20000 Bridge, an additional component for organizations that wish to become certified to ISO 20000.
Where to start with YaSM?
If you are new to YaSM, start here:
- What is YaSM? Introduction to YaSM service management on a single page.
- Watch the video with Stefan Kempter introducing the YaSM model.
Another good starting point is our video series about the "simple principles of good service management", where we explain what it takes to be successful as a provider of services.
If you have any questions or want to share your thoughts, please head over to the YaSM community!
About the Service Management Wiki
This wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM Process Map, and authors of the popular IT Process Wiki. The YaSM model and the Service Management Wiki were established in 2014; the wiki is available in English and German.
Contents of the Wiki
YaSM service management
YaSM and other practices
YaSM videos
- Introduction to YaSM
- YaSM and ITIL®
- YaSM und ISO 20000
- Enterprise Service Management
- The YaSM Process Map
The simple principles of good service management
- The customer is king
- Vaguely defined services can't be managed
- If you stop improving, you will fall behind
- Don't leave customer support to luck
- Without a strategy, you cannot take the long view
More about service management
- What is ... ISO 20000 / ITIL® / SIAM® / VeriSM™?
- 'Progressive' practices and approaches applied to service management: DevOps / Agile / Lean
- Business services and Enterprise Service Management (ESM)
- ISO 20000, the international standard for service management / The new version of ISO/IEC 20000:2018
The YaSM Manifesto
- YaSM stands for "Yet another Service Management Model".
- YaSM was developed as a streamlined service management model and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
- The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).
Support and news
YaSM Support
- Please head over to the YaSM support portal and join the discussions in the YaSM community.
- Check out the YaSM knowledgebase!
YaSM articles and news
- Service management explained
Hi! I'm Stefan Kempter and in my articles I write about YaSM, service management, process templates and the YaSM Wiki.
I hope you enjoy your visit to our web site!
- Popular posts: YaSM - an alternative to ITIL®? | Launch of the free YaSM Wiki, 2014.
- News: Service Management Wiki and YaSM model
Educational use of the Wiki
The Service Management Wiki includes:
- Introductory information about the YaSM service management model.
- Best practices for service providers in the areas of enterprise service management (ESM) / business service management (BSM) and IT service management (ITSM).
- Reference material on YaSM service management and ISO 20000 (ISO/IEC 20000:2018).
- Detailed guidance on YaSM process management.
- Overview: All topics.
Trademarks | Authors
[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] ISO/IEC 20000® is a registered trademark of ISO.
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.
[6] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[7] SIAM® is a registered trade mark of EXIN.
[8] VeriSM™ is a registered trademarks of IFDC.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
The YaSM model › Contents of the Wiki › Service mgmt. processes › ISO 20000
