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==[[Main Page]]== | ==[[Main Page]]== | ||
==[[What is YaSM]]== | ==[[What is YaSM|What is YaSM?]]== | ||
*[[Enterprise Service Management (ESM) and YaSM]] | *[[Enterprise Service Management (ESM) and YaSM]] | ||
==[[Service Management Processes|YaSM Service Management Processes]]== | ==[[Service Management Processes|YaSM Service Management Processes]]== | ||
==== | ====[[Service_Management_Processes#Service_lifecycle_processes|Service Lifecycle Processes]]==== | ||
*[[LP1: Set the strategic direction]] | *[[LP1: Set the strategic direction]] | ||
*[[LP2: Design new or changed services]] | *[[LP2: Design new or changed services]] | ||
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*[[LP5: Improve the services]] | *[[LP5: Improve the services]] | ||
==== | ====[[Service_Management_Processes#Supporting_processes|Supporting Processes]]==== | ||
*[[SP1: Set up and maintain the service management system]] | *[[SP1: Set up and maintain the service management system]] | ||
*[[SP2: Maintain the service portfolio]] | *[[SP2: Maintain the service portfolio]] | ||
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*[[ISO 20000 Project|ISO 20000 Initiatives and Projects]] | *[[ISO 20000 Project|ISO 20000 Initiatives and Projects]] | ||
==YaSM and other Service Management | ==YaSM and other Service Management Practices== | ||
*[[YaSM and ITIL]] | *[[YaSM and ITIL]] | ||
*[[YaSM and ISO 20000]] | *[[YaSM and ISO 20000]] | ||
Revision as of 20:12, 2 March 2019
- LP1: Set the strategic direction
- LP2: Design new or changed services
- LP3: Build new or changed services
- LP4: Operate the services
- LP5: Improve the services
- SP1: Set up and maintain the service management system
- SP2: Maintain the service portfolio
- SP3: Manage customer relationships
- SP4: Manage configuration information
- SP5: Assess and coordinate changes
- SP6: Manage projects
- SP7: Ensure security
- SP8: Prepare for disaster events
- SP9: Ensure compliance
- SP10: Manage human resources
- SP11: Manage suppliers
- SP12: Manage service financials
- Service Portfolio, Service Definitions and Service Catalogs
- Customer vs. Operational Service Definitions and Agreements
- Plans for organizing Service Management Initiatives
YaSM Terms (Data Objects)
YaSM Roles and Responsibilities
YaSM Implementation
- What is ISO 20000?
- YaSM and ISO 20000
- The new version of ISO 20000:2018
- FAQ: ISO 20000 Certification
- ISO 20000 Initiatives and Projects
