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<h2 style="background:#379988; font-size: 130%; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px;"><b><span itemprop="Headline">YaSM<sup><small>&#174;</small></sup> Wiki - the Service Management Wiki</span></b></h2>
<h2 style="background:#379988; font-size: 130%; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px;"><b><span itemprop="Headline">YaSM<sup><small>&#174;</small></sup> Wiki - the Service Management Wiki</span></b></h2>
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<img itemprop="contentUrl" style="margin:10px 20px 20px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki.png" width="278" height="308" title="YaSM Wiki" alt="YaSM service management wiki: logo." />
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<meta itemprop="datePublished" content="2014-08-02" /></div>


<p><span id="md-webpage-description" itemprop="description">In the YaSM Wiki you will find everything you need to familiarize yourself with YaSM<sup><small>&#174;</small></sup> and service management best practices in general.</span></p>
<p><span id="md-webpage-description" itemprop="description">In the YaSM Wiki you will find everything you need to familiarize yourself with YaSM<sup><small>&#174;</small></sup> and service management best practices in general.</span></p>
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<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>YaSM knowledge</b></h3>
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>YaSM knowledge</b></h3>
<div style="padding-left:5pt; padding-right:5pt">
<div style="padding-left:5pt; padding-right:5pt">
<p style="text-align:center; padding-top: 5px;"><b>What is YaSM?</b></p><hr />
<p style="color:#379988; text-align:center; padding-top: 5px;"><b>What is YaSM?</b></p><hr />
<ul>
<ul>
<li><a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="Introduction to YaSM">Introduction to YaSM</a></li></ul><br>
<li><a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="Introduction to YaSM">Introduction to YaSM</a></li></ul><br>
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<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>How to implement YaSM</b></h3>
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>How to implement YaSM</b></h3>
<div style="padding-left:5pt; padding-right:5pt">
<div style="padding-left:5pt; padding-right:5pt">
<p style="text-align:center; padding-top: 5px;"><b>YaSM implementation</b><hr />
<p style="color:#379988; text-align:center; padding-top: 5px;"><b>YaSM implementation</b><hr />
<ul>
<ul>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Implementation_with_Process_Templates" title="YaSM implementation with process templates">YaSM implementation with process templates</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Implementation_with_Process_Templates" title="YaSM implementation with process templates">YaSM implementation with process templates</a></li>
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<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>Additional information</b></h3>
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>Additional information</b></h3>
<div style="padding-left:5pt; padding-right:5pt">
<div style="padding-left:5pt; padding-right:5pt">
<p style="text-align:center; padding-top: 5px;"><b>YaSM terms (data objects)</b><hr />
<p style="color:#379988; text-align:center; padding-top: 5px;"><b>YaSM terms (data objects)</b><hr />
<ul>
<ul>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Glossary" title="YaSM glossary">YaSM glossary</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Glossary" title="YaSM glossary">YaSM glossary</a></li>
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<div style="float:left; width:100%; border: 1px solid #c7c7c7; min-width:200px;">
<div style="float:left; width:100%; border: 1px solid #c7c7c7; min-width:200px;">
<h3 style="background:#c0c0c0; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>News and recent posts from the YaSM Blog</b></h3>
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>News, videos and recent posts from the YaSM Blog</b></h3>
<div style="padding-left:5pt; padding-right:10pt; padding-top: 5px; padding-bottom: 5px;">
<div style="padding-left:5pt; padding-right:10pt; padding-top: 5px; padding-bottom: 5px;">
<p>&#160;</p>
 
<a href="https://yasm.com/en/videos/introduction-yasm" ><img src="https://yasm.com/en/content/videos/introduction-yasm/what-is-yasm-service-management-180x110.jpg" alt="Video: Introduction to YaSM. Enterprise Service Management and ITSM." title="Video: Introduction - what is YaSM service management?" style="display: block; float: left; margin-left: 10px; margin-bottom: 10px; margin-right: 20px"/></a>
<h3 style="color:#379988; padding-left:5pt; padding-top: 10px; font-size: 110%;"><b>Recent news</b></h3>
<p><ul>
<li><a href="https://yasm.com/en/blog/yasm-support-portal" title="YaSM Blog: A new support portal for YaSM - we finally eat our own cooking!">A new support portal for YaSM - we finally eat our own cooking!</a></li>
<li><a class="external text" href="https://plus.google.com/+yasm-model/posts/5iVLkQpPeZq" title="YaSM Repository Add-In for Visio 2016 - Full article on Google+">Update: YaSM Repository Add-In for Visio 2016</a> (article on Google+).</li>
<li>Works with Windows 10: The <a href="https://yasm.com/en/products/yasm-process-map-visio" title="Service management process templates: The YaSM Process Map for Visio">YaSM service management process model for Visio</a><sup><small>&#174;</small></sup>.</li>
</ul>
 
<h3 style="color:#379988; padding-left:5pt; padding-top: 15px; padding-bottom: 5px; font-size: 110%;"><b>Popular videos</b></h3>
 
<a href="https://yasm.com/en/videos/introduction-yasm" ><img src="https://yasm.com/en/content/videos/introduction-yasm/what-is-yasm-service-management-180x110.jpg" alt="Video: Introduction to YaSM. Enterprise Service Management and ITSM." title="Video: Introduction - what is YaSM service management?" style="display: block; float: left; margin-top: 5px; margin-left: 10px; margin-bottom: 10px; margin-right: 20px"/></a>
<div style="margin-left: 10px">
<div style="margin-left: 10px">
<p style="margin-top: 0;"><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction - what is YaSM service management?">Video: Introduction to YaSM Service Management</a> [7:41 Min.]</p>
<p style="margin-top: 0;"><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction - what is YaSM service management?">Video: Introduction to YaSM Service Management</a> [7:41 Min.]</p>
<p>If you are new to YaSM, start here. In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.</p></div>
<p>If you are new to YaSM, start here. In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.</p></div>
<p>&nbsp;</p>
<br style="clear:both;"/>
<br style="clear:both;"/>


<p><ul>
<p><ul>
<li><a href="https://yasm.com/en/blog/yasm-support-portal" title="YaSM Blog: A new support portal for YaSM - we finally eat our own cooking!">A new support portal for YaSM - we finally eat our own cooking!</a></li>
<li>New video series: The simple principles of good service management - and how to apply them in practice.<br>&#8594; Part 1: <a href="https://yasm.com/en/videos/customer-service-management-yasm" title="Video: Good Service Management, Part 1: The customer is king!">The customer is king!</a></li>
<li>New video series: The simple principles of good service management - and how to apply them in practice. Part 1: <a href="https://yasm.com/en/videos/customer-service-management-yasm" title="Video: Good Service Management, Part 1: The customer is king!">The customer is king!</a></li>
<li><a class="external text" href="https://plus.google.com/+yasm-model/posts/5iVLkQpPeZq" title="YaSM Repository Add-In for Visio 2016 - Full article on Google+">Update: YaSM Repository Add-In for Visio 2016</a> (article on Google+).</li>
<li><a href="https://yasm.com/en/blog/devops-vs-yasm" title="YaSM Blog: DevOps - friend or foe for YaSM">DevOps - friend or foe for YaSM?</a></li>
<li><a href="https://yasm.com/en/videos/what-is-yasm-webinar" title="Webinar: YaSM service management best practices">Free Webinar (recorded version): Best practices for service providers - Understanding YaSM Service Management</a>.</li>
<li><a href="https://yasm.com/en/videos/what-is-yasm-webinar" title="Webinar: YaSM service management best practices">Free Webinar (recorded version): Best practices for service providers - Understanding YaSM Service Management</a>.</li>
<li>Works with Windows 10: The <a href="https://yasm.com/en/products/yasm-process-map-visio" title="Service management process templates: The YaSM Process Map for Visio">YaSM service management process model for Visio</a><sup><small>&#174;</small></sup>.</li>
<li><a href="https://yasm.com/en/blog/itil-alternative-yasm" title="YaSM Blog: YaSM - an alternative to ITIL?">YaSM - an alternative to ITIL</a><sup><small>&#174;</small></sup>?</li>
<li>First Blog post: <a href="https://yasm.com/en/blog/yasm-wiki-launch" title="The YaSM Blog: Launch of the free YaSM Wiki">Launch of the free YaSM Wiki</a>. - August 1, 2014.</li>
</ul>
</ul>


<p>&nbsp;</p>
<h3 style="color:#379988; padding-left:5pt; padding-top: 15px; font-size: 110%;"><b>Popular blog posts</b></h3>
<p><ul>
<li><a href="https://yasm.com/en/blog/devops-vs-yasm" title="YaSM Blog: DevOps - friend or foe for YaSM">DevOps - friend or foe for YaSM?</a></li>
<li><a href="https://yasm.com/en/blog/itil-alternative-yasm" title="YaSM Blog: YaSM - an alternative to ITIL?">YaSM - an alternative to ITIL</a><sup><small>&#174;</small></sup>?</li>
<li>First Blog post: <a href="https://yasm.com/en/blog/yasm-wiki-launch" title="The YaSM Blog: Launch of the free YaSM Wiki">Launch of the free YaSM Wiki</a>, 2014.</li></ul>


<a href="https://yasm.com/en/blog"><img src="https://yasm.com/en/content/blog/service-management-blog-yasm-180x110.png" alt="YaSM Service Management Blog" title="The YaSM Blog - Service Management Explained" style="display: block; float: left; margin-left: 10px; margin-bottom: 10px; margin-right: 20px"/></a>
<a href="https://yasm.com/en/blog"><img src="https://yasm.com/en/content/blog/service-management-blog-yasm-180x110.png" alt="YaSM Service Management Blog" title="The YaSM Blog - Service Management Explained" style="display: block; float: left; margin-top: 15px; margin-left: 10px; margin-bottom: 10px; margin-right: 20px"/></a>
<div style="margin-left: 10px">
<div style="margin-left: 10px">
<p style="margin-top: 0;"><a href="https://yasm.com/en/blog">The YaSM Blog - Service Management Explained</a></p>
<p style="margin-top: 10px;"><a href="https://yasm.com/en/blog">The YaSM Blog - Service Management Explained</a></p>
<p>Hi! I&#039;m Stefan Kempter and on my blog I write about YaSM, (lean) service management, ITSM, process templates and the YaSM Wiki. I hope you enjoy your visit to our web site!</p>
<p>Hi! I&#039;m Stefan Kempter and on my blog I write about YaSM, (lean) service management, ITSM, process templates and the YaSM Wiki. I hope you enjoy your visit to our web site!</p>
<p>&#8594; <a href="https://yasm.com/en/blog" title="Recent posts from the YaSM Blog">Recent blog posts</a>&nbsp;&nbsp;|&nbsp;&nbsp;&#8594; <a href="https://yasm.com/en/blog-archive" title="The YaSM Blog: All posts.">All articles from the YaSM blog</a></p></div>
<p>&#8594; <a href="https://yasm.com/en/blog" title="Recent posts from the YaSM Blog">Recent blog posts</a>&nbsp;&nbsp;|&nbsp;&nbsp;&#8594; <a href="https://yasm.com/en/blog-archive" title="The YaSM Blog: All posts.">All articles from the YaSM blog</a></p></div><br>


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<html>By:&#160;&#160;Stefan Kempter&#160;<a href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>&#160;&#160;and&#160;&#160;Andrea Kempter&#160;<a href="https://plus.google.com/113316270668629760475/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on Google+" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.
<html>By:&#160;&#160;Stefan Kempter&#160;<a href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>&#160;&#160;and&#160;&#160;Andrea Kempter&#160;<a href="https://plus.google.com/113316270668629760475/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on Google+" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.
<p>&nbsp;</p>
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Revision as of 15:26, 5 August 2016

YaSM® Wiki - the Service Management Wiki

YaSM service management wiki: logo.

In the YaSM Wiki you will find everything you need to familiarize yourself with YaSM® and service management best practices in general.

About YaSM

YaSM is a new, pragmatic and streamlined framework for everyone in the business of providing services. It stands in the tradition of other, similar frameworks for ITSM and enterprise service management, such as ITIL®, ISO 20000 and CMMI-SVC®, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.

If you are new to YaSM, start here: → Introduction to YaSM on a single page - or watch the → video with Stefan Kempter introducing YaSM.

Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.

If you have any questions or want to share your thoughts, please head over to the YaSM community.

About this wiki

The YaSM service management wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. YaSM and the YaSM Wiki were established in 2014; the wiki is available in English and German.

 


 

 

The YaSM Manifesto

  • YaSM stands for "Yet another Service Management Model".
  • YaSM was developed as a streamlined service management framework and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
  • The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).

 

 

News, videos and recent posts from the YaSM Blog

Recent news

Popular videos

Video: Introduction to YaSM. Enterprise Service Management and ITSM.

Video: Introduction to YaSM Service Management [7:41 Min.]

If you are new to YaSM, start here. In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.


Popular blog posts

YaSM Service Management Blog

The YaSM Blog - Service Management Explained

Hi! I'm Stefan Kempter and on my blog I write about YaSM, (lean) service management, ITSM, process templates and the YaSM Wiki. I hope you enjoy your visit to our web site!

→ Recent blog posts  |  → All articles from the YaSM blog


 

Notes

Focus and educational use of the YaSM Wiki:

  • Introductory information on YaSM.
  • Reference material on YaSM service management and ISO 20000.
  • Detailed guidance on YaSM process management.
  • Best practices for service providers in the areas of enterprise service management and ITSM.

 

Trademarks:

[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.

By:  Stefan Kempter Author: Stefan Kempter, IT Process Maps GbR  and  Andrea Kempter Contributor: Andrea Kempter, IT Process Maps GbR, IT Process Maps.

 

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