Main Page: Difference between revisions
From YaSM Service Management Wiki
No edit summary |
No edit summary |
||
| Line 5: | Line 5: | ||
<meta name="description" content="Wiki: YaSM service management - a simpler framework for managing services, based on established best practices." /> | <meta name="description" content="Wiki: YaSM service management - a simpler framework for managing services, based on established best practices." /> | ||
<meta property="og:url" content="https://yasm.com/wiki/en/index.php/Main_Page" /> | <meta property="og:url" content="https://yasm.com/wiki/en/index.php/Main_Page" /> | ||
<meta property="og:title" content="YaSM Wiki | <meta property="og:title" content="YaSM Wiki - The Service Management Wiki" /> | ||
<meta property="og:description" content="Wiki: YaSM service management - a simpler framework for managing services, based on established best practices." /> | <meta property="og:description" content="Wiki: YaSM service management - a simpler framework for managing services, based on established best practices." /> | ||
<meta property="og:site_name" content="YaSM"> | <meta property="og:site_name" content="YaSM"> | ||
<meta property="og:type" content=" | <meta property="og:type" content="website" /> | ||
<meta property="fb:admins" content="100002035253209" /> | <meta property="fb:admins" content="100002035253209" /> | ||
<meta property="fb:admins" content="100002592864414" /> | <meta property="fb:admins" content="100002592864414" /> | ||
| Line 22: | Line 21: | ||
<meta property="og:image:height" content="400" /> | <meta property="og:image:height" content="400" /> | ||
<link href="https://plus.google.com/104150539756444616711" rel="publisher" /> | <link href="https://plus.google.com/104150539756444616711" rel="publisher" /> | ||
<meta name="pinterest-rich-pin" content="false" /> | |||
</itpmch> | </itpmch> | ||
<html> | <html> | ||
<div style="float:left; border: 1px solid #c7c7c7; min-width:200px;"> | <div style="float:left; border: 1px solid #c7c7c7; min-width:200px;"> | ||
<h2 style="background:#379988; font-size: 130%; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px;"><b><span itemprop="Headline">YaSM<sup><small>®</small></sup> Wiki | <h2 style="background:#379988; font-size: 130%; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px;"><b><span itemprop="Headline">YaSM<sup><small>®</small></sup> Wiki | The Service Management Wiki</span></b></h2> | ||
<div style="padding-left:5pt; padding-right:5pt; padding-top: 5px;"> | <div style="padding-left:5pt; padding-right:5pt; padding-top: 5px;"> | ||
<div itemscope itemtype="https://schema.org/ImageObject"> | <div itemscope itemtype="https://schema.org/ImageObject"> | ||
| Line 68: | Line 68: | ||
<div style="float:left; margin-right:1%; margin-top: 10px; width:32%; border: 1px solid #c7c7c7; min-width:200px;"> | <div style="float:left; margin-right:1%; margin-top: 10px; width:32%; border: 1px solid #c7c7c7; min-width:200px;"> | ||
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b> | <h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>YaSM in practice</b></h3> | ||
<div style="padding-left:5pt; padding-right:5pt"> | <div style="padding-left:5pt; padding-right:5pt"> | ||
<p style="color:#379988; text-align:center; padding-top: 5px;"><b>YaSM implementation</b><hr /> | <p style="color:#379988; text-align:center; padding-top: 5px;"><b>YaSM implementation</b><hr /> | ||
| Line 122: | Line 122: | ||
<div style="padding-left:5pt; padding-right:10pt; padding-top: 5px; padding-bottom: 5px;"> | <div style="padding-left:5pt; padding-right:10pt; padding-top: 5px; padding-bottom: 5px;"> | ||
< | <p style="color:#379988; padding-left:5pt; padding-top: 5px;"><b>Recent news</b></p> | ||
<p><ul> | <p><ul> | ||
<li><a href="https://yasm.com/en/blog/yasm-support-portal" title="YaSM Blog: A new support portal for YaSM - we finally eat our own cooking!">A new support portal for YaSM - we finally eat our own cooking!</a></li> | <li><a href="https://yasm.com/en/blog/yasm-support-portal" title="YaSM Blog: A new support portal for YaSM - we finally eat our own cooking!">A new support portal for YaSM - we finally eat our own cooking!</a></li> | ||
| Line 129: | Line 129: | ||
</ul> | </ul> | ||
< | <p> </p> | ||
<p style="color:#379988; padding-left:5pt; padding-top: 5px;"><b>Popular videos</b></p> | |||
<a href="https://yasm.com/en/videos/introduction-yasm" ><img src="https://yasm.com/en/content/videos/introduction-yasm/what-is-yasm-service-management-180x110.jpg" alt="Video: Introduction to YaSM. Enterprise Service Management and ITSM." title="Video: Introduction - what is YaSM service management?" style="display: block; float: left; margin-top: 5px; margin-left: 10px; margin-bottom: 10px; margin-right: 20px"/></a> | <a href="https://yasm.com/en/videos/introduction-yasm" ><img src="https://yasm.com/en/content/videos/introduction-yasm/what-is-yasm-service-management-180x110.jpg" alt="Video: Introduction to YaSM. Enterprise Service Management and ITSM." title="Video: Introduction - what is YaSM service management?" style="display: block; float: left; margin-top: 5px; margin-left: 10px; margin-bottom: 10px; margin-right: 20px"/></a> | ||
| Line 137: | Line 139: | ||
<br style="clear:both;"/> | <br style="clear:both;"/> | ||
<ul> | |||
<li>New video series: The simple principles of good service management - and how to apply them in practice.<br>→ Part 1: <a href="https://yasm.com/en/videos/customer-service-management-yasm" title="Video: Good Service Management, Part 1: The customer is king!">The customer is king!</a></li> | <li>New video series: The simple principles of good service management - and how to apply them in practice.<br>→ Part 1: <a href="https://yasm.com/en/videos/customer-service-management-yasm" title="Video: Good Service Management, Part 1: The customer is king!">The customer is king!</a></li> | ||
<li><a href="https://yasm.com/en/videos/what-is-yasm-webinar" title="Webinar: YaSM service management best practices">Free Webinar (recorded version): Best practices for service providers - Understanding YaSM Service Management</a>.</li> | <li><a href="https://yasm.com/en/videos/what-is-yasm-webinar" title="Webinar: YaSM service management best practices">Free Webinar (recorded version): Best practices for service providers - Understanding YaSM Service Management</a>.</li> | ||
</ul> | </ul> | ||
< | <p> </p> | ||
<p style="color:#379988; padding-left:5pt; padding-top: 5px;"><b>Popular blog posts</b></p> | |||
<p><ul> | <p><ul> | ||
<li><a href="https://yasm.com/en/blog/devops-vs-yasm" title="YaSM Blog: DevOps - friend or foe for YaSM">DevOps - friend or foe for YaSM?</a></li> | <li><a href="https://yasm.com/en/blog/devops-vs-yasm" title="YaSM Blog: DevOps - friend or foe for YaSM">DevOps - friend or foe for YaSM?</a></li> | ||
| Line 191: | Line 195: | ||
<html>By:  Stefan Kempter <a href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://plus.google.com/113316270668629760475/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on Google+" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps. | <html>By:  Stefan Kempter <a href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://plus.google.com/113316270668629760475/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on Google+" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps. | ||
<p> </p> | |||
<div class="g-page" data-width="280" data-href="//plus.google.com/104150539756444616711" data-layout="landscape" data-showtagline="false" data-rel="publisher"></div> | |||
<script type="text/javascript"> | |||
(function() { | |||
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; | |||
po.src = 'https://apis.google.com/js/plusone.js'; | |||
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); | |||
})(); | |||
</script> | |||
<p> </p> | <p> </p> | ||
| Line 213: | Line 228: | ||
<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description md-webpage-description-educationalUse-1 md-webpage-description-educationalUse-2 md-webpage-description-educationalUse-3 md-webpage-description-educationalUse-4"> | <!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description md-webpage-description-educationalUse-1 md-webpage-description-educationalUse-2 md-webpage-description-educationalUse-3 md-webpage-description-educationalUse-4"> | ||
<meta itemprop="name" content="YaSM Wiki" /> | |||
<meta itemprop="Headline" content="YaSM® Wiki - The Service Management Wiki" /> | |||
<meta itemprop="alternativeHeadline" content="YaSM Service Management Wiki" /> | |||
<link itemprop="url" href="https://yasm.com/wiki/en/index.php/Main_Page" /> | |||
<meta itemprop="Specialty" content="YaSM" /> | |||
<meta itemprop="Specialty" content="service management" /> | |||
<meta itemprop="about" content="YaSM" /> | |||
<meta itemprop="about" content="service management" /> | |||
<meta itemprop="about" content="enterprise service management" /> | |||
<meta itemprop="about" content="ITSM" /> | |||
<meta itemprop="about" content="best practices" /> | |||
<meta itemprop="dateCreated" content="2014-06-05" /> | |||
<meta itemprop="datePublished" content="2014-08-02" /> | |||
<meta itemprop="dateModified" content="2016-08-06" /> | |||
<meta itemprop="inLanguage" content="en" /> | |||
<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-wiki.png" /> | |||
<meta itemprop="significantLinks" content="https://yasm.com/en/products/yasm-process-map" /> | |||
<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/What_is_YaSM" /> | |||
<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/YaSM_Processes" /> | |||
<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/YaSM_Implementation_with_Process_Templates" /> | |||
<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/YaSM_Glossary" /> | |||
<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/YaSM_Roles" /> | |||
<link itemprop="citation" href="https://yasm.com/wiki/de/index.php/Hauptseite" /> | |||
<!-- define schema.org/Person --> | |||
<span itemprop="author accountablePerson reviewedBy" itemscope itemtype="https://schema.org/Person"> | |||
<meta itemprop="name" content="Stefan Kempter"> | |||
<meta itemprop="sameAs" content="https://plus.google.com/111925560448291102517/about" /> | |||
</span><p></html> | <meta itemprop="sameAs" content="https://www.linkedin.com/in/stefankempter" /> | ||
</span> | |||
<span itemprop="contributor accountablePerson reviewedBy" itemscope itemtype="https://schema.org/Person"> | |||
<meta itemprop="name" content="Andrea Kempter"> | |||
<meta itemprop="honorificPrefix" content="Dr."> | |||
<meta itemprop="sameAs" content="https://plus.google.com/113316270668629760475/about" /> | |||
<meta itemprop="sameAs" content="https://www.linkedin.com/in/andreakempter" /> | |||
</span> <!-- end schema.org/Person --> | |||
<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" /> | |||
</span><p></html> | |||
Revision as of 11:57, 6 August 2016
YaSM® Wiki | The Service Management Wiki
In the YaSM Wiki you will find everything you need to familiarize yourself with YaSM® and service management best practices in general.
About YaSM
YaSM is a new, pragmatic and streamlined framework for everyone in the business of providing services. It stands in the tradition of other, similar frameworks for ITSM and enterprise service management, such as ITIL®, ISO 20000 and CMMI-SVC®, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.
If you are new to YaSM, start here: → Introduction to YaSM on a single page - or watch the → video with Stefan Kempter introducing YaSM.
Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.
If you have any questions or want to share your thoughts, please head over to the YaSM community.
About this wiki
The YaSM service management wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. YaSM and the YaSM Wiki were established in 2014; the wiki is available in English and German.
YaSM knowledge
YaSM in practice
Additional information
The YaSM Manifesto
- YaSM stands for "Yet another Service Management Model".
- YaSM was developed as a streamlined service management framework and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
- The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).
News, videos and recent posts from the YaSM Blog
Recent news
- A new support portal for YaSM - we finally eat our own cooking!
- Update: YaSM Repository Add-In for Visio 2016 (article on Google+).
- Works with Windows 10: The YaSM service management process model for Visio®.
Popular videos
Video: Introduction to YaSM Service Management [7:41 Min.]
If you are new to YaSM, start here. In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.
- New video series: The simple principles of good service management - and how to apply them in practice.
→ Part 1: The customer is king! - Free Webinar (recorded version): Best practices for service providers - Understanding YaSM Service Management.
Popular blog posts
- DevOps - friend or foe for YaSM?
- YaSM - an alternative to ITIL®?
- First Blog post: Launch of the free YaSM Wiki, 2014.
The YaSM Blog - Service Management Explained
Hi! I'm Stefan Kempter and on my blog I write about YaSM, (lean) service management, ITSM, process templates and the YaSM Wiki. I hope you enjoy your visit to our web site!
Notes
Focus and educational use of the YaSM Wiki:
- Introductory information on YaSM.
- Reference material on YaSM service management and ISO 20000.
- Detailed guidance on YaSM process management.
- Best practices for service providers in the areas of enterprise service management and ITSM.
Trademarks:
[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
About YaSM › Concepts › YaSM processes › Roles › Glossary
