Main Page: Difference between revisions

From YaSM Service Management Wiki
No edit summary
No edit summary
Line 11: Line 11:
<meta property="fb:admins" content="100002035253209" />
<meta property="fb:admins" content="100002035253209" />
<meta property="fb:admins" content="100002592864414" />
<meta property="fb:admins" content="100002592864414" />
<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki-180x110.png" />
<meta property="og:image:width" content="180" />
<meta property="og:image:height" content="110" />
<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" />
<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" />
<meta property="og:image:width" content="1050" />
<meta property="og:image:width" content="1050" />
Line 20: Line 17:
<meta property="og:image:width" content="400" />
<meta property="og:image:width" content="400" />
<meta property="og:image:height" content="400" />
<meta property="og:image:height" content="400" />
<link href="https://plus.google.com/104150539756444616711" rel="publisher" />
<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />
<meta name="pinterest-rich-pin" content="false" />
<meta name="pinterest-rich-pin" content="false" />
</itpmch>
</itpmch>
Line 228: Line 225:


<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description md-webpage-description-educationalUse-1 md-webpage-description-educationalUse-2 md-webpage-description-educationalUse-3 md-webpage-description-educationalUse-4">
<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description md-webpage-description-educationalUse-1 md-webpage-description-educationalUse-2 md-webpage-description-educationalUse-3 md-webpage-description-educationalUse-4">
   <meta itemprop="name" content="YaSM Wiki" />
   <meta itemprop="name" content="YaSM&#174; Wiki" />
   <meta itemprop="Headline" content="YaSM&#174; Wiki - The Service Management Wiki" />
   <meta itemprop="Headline" content="YaSM&#174; Wiki - The Service Management Wiki" />
   <meta itemprop="alternativeHeadline" content="YaSM Service Management Wiki" />
   <meta itemprop="alternativeHeadline" content="YaSM Service Management Wiki" />
Line 238: Line 235:
   <meta itemprop="about" content="enterprise service management" />
   <meta itemprop="about" content="enterprise service management" />
   <meta itemprop="about" content="ITSM" />
   <meta itemprop="about" content="ITSM" />
   <meta itemprop="about" content="best practices" />
   <meta itemprop="about" content="best practice" />
   <meta itemprop="dateCreated" content="2014-06-05" />
   <meta itemprop="dateCreated" content="2014-06-05" />
   <meta itemprop="datePublished" content="2014-08-02" />
   <meta itemprop="datePublished" content="2014-08-02" />
   <meta itemprop="dateModified" content="2016-08-06" />
   <meta itemprop="dateModified" content="2016-09-12" />
   <meta itemprop="inLanguage" content="en" />
   <meta itemprop="inLanguage" content="en" />
   <link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-wiki.png" />
   <link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-wiki.png" />
Line 251: Line 248:
   <meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/YaSM_Roles" />
   <meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/YaSM_Roles" />
   <link itemprop="citation" href="https://yasm.com/wiki/de/index.php/Hauptseite" />
   <link itemprop="citation" href="https://yasm.com/wiki/de/index.php/Hauptseite" />
  <!-- define schema.org/Brand -->
  <span itemprop="publisher" itemscope itemtype="https://schema.org/Brand">
    <meta itemprop="name" content="YaSM" />
    <meta itemprop="url" content="https://yasm.com/en/">
    <span itemprop="logo" itemscope itemtype="https://schema.org/ImageObject">
        <meta itemprop="url" content="https://yasm.com/en/content/home/yasm-logo.png">
        <meta itemprop="width" content="220">
        <meta itemprop="height" content="60">
    </span>
    <meta itemprop="sameAs" content="https://www.facebook.com/yasmcom" />
    <meta itemprop="sameAs" content="https://twitter.com/yasmcom" />
    <meta itemprop="sameAs" content="https://plus.google.com/104150539756444616711/posts" />
    <meta itemprop="sameAs" content="https://www.youtube.com/channel/UCvX8aGZgxboxVr03n95y31A" />
    <meta itemprop="sameAs" content="https://www.pinterest.com/yasmcom/" />
    <meta itemprop="sameAs" content="https://www.linkedin.com/company/yasm" />
</span>  <!-- end schema.org/Brand -->
  <!-- define schema.org/Organization -->
  <span itemprop="copyrightHolder creator" itemscope itemtype="https://schema.org/Organization">
    <meta itemprop="name" content="IT Process Maps" />
    <meta itemprop="legalName" content="IT Process Maps GbR">
    <meta itemprop="sameAs" content="https://www.it-processmaps.com" />
    <span itemprop="address" itemscope itemtype="https://schema.org/PostalAddress">
      <meta itemprop="streetAddress" content="Am Hoernle 7" />
      <meta itemprop="addressCountry" content="Germany" />
      <meta itemprop="addressLocality" content="Pfronten" />
      <meta itemprop="addressRegion" content="Bavaria" />
      <meta itemprop="postalCode" content="87459" />
      <meta itemprop="streetAddress" content="Am Hoernle 7" />
    </span>
  </span>  <!-- end schema.org/Organization -->
   <!-- define schema.org/Person -->
   <!-- define schema.org/Person -->
   <span itemprop="author accountablePerson reviewedBy" itemscope itemtype="https://schema.org/Person">
   <span itemprop="author accountablePerson reviewedBy" itemscope itemtype="https://schema.org/Person">
Line 263: Line 290:
     <meta itemprop="sameAs" content="https://www.linkedin.com/in/andreakempter" />
     <meta itemprop="sameAs" content="https://www.linkedin.com/in/andreakempter" />
   </span>  <!-- end schema.org/Person -->
   </span>  <!-- end schema.org/Person -->
  <meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
   </span><p></html>
   </span><p></html>

Revision as of 10:15, 12 September 2016

YaSM® Wiki | The Service Management Wiki

YaSM service management wiki: logo.

In the YaSM Wiki you will find everything you need to familiarize yourself with YaSM® and service management best practices in general.

About YaSM

YaSM is a new, pragmatic and streamlined framework for everyone in the business of providing services. It stands in the tradition of other, similar frameworks for ITSM and enterprise service management, such as ITIL®, ISO 20000 and CMMI-SVC®, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.

If you are new to YaSM, start here: → Introduction to YaSM on a single page - or watch the → video with Stefan Kempter introducing YaSM.

Otherwise, the tables below contain links to more detailed information on the various aspects of the YaSM model.

If you have any questions or want to share your thoughts, please head over to the YaSM community.

About this wiki

The YaSM service management wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. YaSM and the YaSM Wiki were established in 2014; the wiki is available in English and German.

 


 

 

The YaSM Manifesto

  • YaSM stands for "Yet another Service Management Model".
  • YaSM was developed as a streamlined service management framework and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
  • The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).

 

 

News, videos and recent posts from the YaSM Blog

Recent news

 

Popular videos

Video: Introduction to YaSM. Enterprise Service Management and ITSM.

Video: Introduction to YaSM Service Management [7:41 Min.]

If you are new to YaSM, start here. In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.


 

Popular blog posts

YaSM Service Management Blog

The YaSM Blog - Service Management Explained

Hi! I'm Stefan Kempter and on my blog I write about YaSM, (lean) service management, ITSM, process templates and the YaSM Wiki. I hope you enjoy your visit to our web site!

Recent blog posts  |  → All articles from the YaSM blog


 

Notes

Focus and educational use of the YaSM Wiki:

  • Introductory information on YaSM.
  • Reference material on YaSM service management and ISO 20000.
  • Detailed guidance on YaSM process management.
  • Best practices for service providers in the areas of enterprise service management and ITSM.

 

Trademarks:

[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.

By:  Stefan Kempter Author: Stefan Kempter, IT Process Maps GbR  and  Andrea Kempter Contributor: Andrea Kempter, IT Process Maps GbR, IT Process Maps.

 

 

 ›  ›  ›  ›