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YaSM^® Wiki | The Service Management Wiki

Service management doesn't need to be complex and difficult: All established frameworks and standards such as ITIL^®, ISO 20000, COBIT^®, CMMI-SVC^®, SIAM™ or VeriSM™ follow a few basic principles, and our clear-cut YaSM model helps you with understanding and applying these principles.

In the YaSM Wiki we've compiled everything you need to get the picture of YaSM^®, service management, ISO 20000 and IT service management (ITSM).

What is YaSM?

YaSM^® ('Yet another Service Management Model') is a translation of service management best practice into a streamlined, accessible set of processes and ready-to-use templates.

It's not another framework but follows the established frameworks for service management, ISO 20000 and ITSM.

Where to start with YaSM?

If you are new to YaSM, start here:

• Introduction to YaSM on a single page
• or watch the video with Stefan Kempter introducing the YaSM model.

Another good starting point is our video series about the "simple principles of good service management", where we explain what it takes to be successful as a provider of services. In the first video we discuss why customer focus is important and how YaSM helps you with becoming customer-centric.

If you have any questions or want to share your thoughts, please head over to the YaSM community.

About the Service Management Wiki

This wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. The YaSM model and the Service Management Wiki were established in 2014; the wiki is available in English and German.

 

  About YaSM  

• Introduction to YaSM
• YaSM service management processes
• Service lifecycle processes
• Supporting service management processes

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• Enterprise service management (ESM)

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• YaSM vs. other frameworks and standards:
  ITIL^®, ISO 20000, COBIT^®, CMMI-SVC^® and USMBOK™

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• YaSM key concepts:
  Service portfolio, Service definitions and action plans

  YaSM in practice  

• YaSM glossary and data model
• YaSM checklists and document templates
• Service management roles and RACI matrix
• YaSM process metrics (KPIs)

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• YaSM implementation with process templates
• Service management project guide in 5 steps

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• News: Service Management Wiki and YaSM model

  YaSM videos  

• Introduction to YaSM
• YaSM and ITIL^®
• Enterprise Service Management
• The YaSM Process Map

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The simple principles of good service management

• The customer is king
• Vaguely defined services can't be managed
• If you stop improving, you will fall behind
• Don't leave customer support to luck
• Without a strategy, you cannot take the long view

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• All YaSM videos

 

  The YaSM Manifesto  

 

  Free YaSM resources  

YaSM webinar and introductory videos

• Webinar: Understanding YaSM - Best practices for service providers
  (recorded version, 37:20 min.)
• Video: Introduction to YaSM service management (7:41 min.)
  In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with the YaSM model.

• All YaSM videos

YaSM Support

• Please head over to the YaSM support portal and join the discussions in the YaSM community.
• Check out the YaSM knowledgebase!

YaSM articles

Service management explained

Hi! I'm Stefan Kempter and in my articles I write about YaSM, service management, process templates and the YaSM Wiki.

I hope you enjoy your visit to our web site!

Popular posts: DevOps - friend or foe for YaSM?  |  YaSM - an alternative to ITIL^®?  |  Launch of the free YaSM Wiki, 2014.

 

  Focus and educational use of the YaSM Wiki  

• Introductory information about the YaSM service management model.
• Best practices for service providers in the areas of ESM and ITSM.
• Reference material on YaSM service management, ITSM and ISO 20000 (ISO/IEC 20000:2011 and ISO/IEC 20000:2018)
• Detailed guidance on YaSM process management.
• Overview: All topics.

 

Trademarks | Authors

[1] YaSM^® is a registered trademark of IT Process Maps GbR.
[2] ITIL^® and IT Infrastructure Library^® are registered trademarks of AXELOS Limited.
[3] COBIT^® is a registered trademark of ISACA.
[4] ISO/IEC 20000^® is a registered trademark of ISO.
[5] CMMI^® and Capability Maturity Model^® are registered trademarks of Carnegie Mellon University.
[6] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[7] SIAM® is a registered trade mark of EXIN.
[8] VeriSM™ is a registered trademarks of IFDC.

By:  Stefan Kempter   and  Andrea Kempter , IT Process Maps.

 

About YaSM  › Concepts  › YaSM processes  › Roles  › Glossary