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*[[YaSM RACI Matrix]] | *[[YaSM RACI Matrix]] | ||
==[[ | ==[[Service Management Metrics|YaSM Service Management Process Metrics]]== | ||
*[[YaSM Metrics/ Service Lifecycle Processes]] | *[[Service_Management_Metrics#KPIS_for_lifecycle_processes|YaSM Metrics/ Service Lifecycle Processes]] | ||
*[[YaSM Metrics/ Supporting Service Management Processes]] | *[[Service_Management_Metrics#KPIs_for_supporting_processes|YaSM Metrics/ Supporting Service Management Processes]] | ||
==YaSM Implementation== | ==YaSM Implementation== | ||
Revision as of 17:34, 2 December 2018
YaSM Service Lifecycle Processes
- LP1: Set the strategic direction
- LP2: Design new or changed services
- LP3: Build new or changed services
- LP4: Operate the services
- LP5: Improve the services
YaSM Supporting Service Management Processes
- SP1: Set up and maintain the service management system
- SP2: Maintain the service portfolio
- SP3: Manage customer relationships
- SP4: Manage configuration information
- SP5: Assess and coordinate changes
- SP6: Manage projects
- SP7: Ensure security
- SP8: Prepare for disaster events
- SP9: Ensure compliance
- SP10: Manage human resources
- SP11: Manage suppliers
- SP12: Manage service financials
- Service Portfolio, Service Definitions and Service Catalogs
- Customer vs. Operational Service Definitions and Agreements
- Plans for organizing Service Management Initiatives
YaSM Terms (Data Objects)
YaSM Roles and Responsibilities
YaSM Implementation
- What is ISO 20000?
- YaSM and ISO 20000
- The new version of ISO 20000:2018
- FAQ: ISO 20000 Certification
- ISO 20000 Initiatives and Projects
