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<itpmch><title>YaSM Wiki | The Service Management Wiki</title> | <itpmch><title>YaSM Wiki | The Service Management Wiki</title> | ||
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<h2 style="background:#379988; font-size: 130%; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px;"><b><span itemprop="Headline">YaSM<sup><small>®</small></sup> Wiki | <h2 style="background:#379988; font-size: 130%; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px;"><b><span itemprop="Headline">YaSM<sup><small>®</small></sup> Wiki | The Service Management Wiki</span></b></h2> | ||
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<img itemprop="contentUrl" style="margin: | <img itemprop="contentUrl" style="margin:15px 20px 20px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki.png" width="278" height="308" title="YaSM Wiki" alt="YaSM service management wiki: logo." /> | ||
<meta itemprop="caption" content="YaSM Service Management Wiki"> | <meta itemprop="caption" content="YaSM Service Management Wiki"> | ||
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<meta itemprop="datePublished" content="2014-08-02" /></div> | <meta itemprop="datePublished" content="2014-08-02" /></div> | ||
<p><span id="md-webpage-description" itemprop="description">YaSM Wiki: Everything you need to familiarize yourself with YaSM<sup><small>®</small></sup>, enterprise service management and IT service management (ITSM).</span></p> | <p style="padding-top: 3px"><span id="md-webpage-description" itemprop="description">YaSM Wiki: Everything you need to familiarize yourself with <b style="color:#379988;">YaSM<sup><small>®</small></sup>, enterprise service management (ESM) and IT service management (ITSM)</b>.</span></p> | ||
<h3 style="color:#379988; padding-top: 20px; font-size: 110%;"><b>What is YaSM?</b></h3> | |||
<p><a href="https://yasm.com/en/" title="YaSM - Yet another Service Management Model: Main page">YaSM</a><sup><small>®</small></sup> ("Yet another Service Management Model") is a new, pragmatic and streamlined framework for everyone in the business of providing services.</p> | |||
<p>It stands in the tradition of other, similar frameworks for <a href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="What is Enterprise Service Management?">enterprise service management</a> and ITSM, such as ITIL<sup><small>®</small></sup>, ISO 20000 and CMMI-SVC<sup><small>®</small></sup>, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.</p> | |||
<p style="padding-top: 5px;">If you are new to YaSM, start here:</p> | |||
<ul style="list-style-image: URL('/wiki/de/skins/Vector/images/itpm/icon-pfeil-rechts.png');padding-left: 6px;"> | |||
<li><a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? - Introduction to YaSM service management">Introduction to YaSM on a single page</a></li> | |||
<li>or watch the <a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM.">video with Stefan Kempter introducing YaSM</a>.</li></ul> | |||
<p>Another good starting point is our <a href="https://yasm.com/en/videos#videos-enterprise-service-management" title="YaSM video series: Service management">video series</a> about the "simple principles of good service management", where we explain what it takes to be successful as a provider of services. In the first video we discuss why customer focus is important and <a href="https://yasm.com/en/videos/customer-service-management-yasm" title="Video: The customer is king">how YaSM helps you with becoming customer-centric</a>.</p> | |||
<p>If you have any questions or want to share your thoughts, please head over to the <a href="https://support.en.yasm.com/support/discussions" title="YaSM community">YaSM community</a>.</p> | <p>If you have any questions or want to share your thoughts, please head over to the <a href="https://support.en.yasm.com/support/discussions" title="YaSM community">YaSM community</a>.</p> | ||
<h3 style="color:#379988; padding-top: 10px; font-size: 110%;"><b>About | <h3 style="color:#379988; padding-top: 10px; font-size: 110%;"><b>About the Service Management Wiki</b></h3> | ||
<p style="margin-bottom: 10px;">The YaSM | <p style="margin-bottom: 10px;">The YaSM Wiki is run and sponsored by IT Process Maps, creators of <a href="https://yasm.com/en/" title="YaSM® | The YaSM Framework">YaSM</a> and the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM® Process Map">YaSM® Process Map</a>. YaSM and the <a href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Wiki: All about YaSM service management and YaSM process management">YaSM Wiki</a> were established in 2014; the wiki is available in English and <a href="https://yasm.com/wiki/de/index.php/Hauptseite" title="Wiki YaSM (Deutsch)">German</a>. | ||
<div class="floatright"><div class="noresize"><map name="ImageMap_yasm-wiki-share"><area href="https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fyasm.com%2Fwiki%2Fen%2Findex.php%2FMain_Page&hl=en_US&source=YaSM%20Wiki" class="plainlinks" rel="nofollow" shape="rect" coords="55,0,99,36" alt="share this page on LinkedIn" title="share this page on LinkedIn"/><area href="https://twitter.com/intent/tweet?url=https%3A%2F%2Fyasm.com%2Fwiki%2Fen%2Findex.php%2FMain_Page&text=%23YaSMwiki%20%7C%20The%20Wiki%20about%20the%20YaSM%C2%AE%20Framework%3A%20Enterprise%20service%20management%2C%20ITSM%20and%20ISO%2020000%0A%E2%96%BA&lang=en&via=yasmcom" class="plainlinks" rel="nofollow" shape="rect" coords="97,0,140,36" alt="share this page on Twitter" title="share this page on Twitter"/></map><img alt="share this page" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-share.png" width="140" height="36" usemap="#ImageMap_yasm-wiki-share"/></div></div> | |||
<div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Hauptseite"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:left;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/> | |||
</div></div> | </div></div> | ||
<p> </p> | <p> </p> | ||
<div style="float:left; margin-right:1%; margin-top: 10px; width:32%; border: 1px solid #c7c7c7; min-width:230px;"> | <div id="YaSM-Wiki-contents" style="float:left; margin-right:1%; margin-top: 10px; width:32%; border: 1px solid #c7c7c7; min-width:230px;"> | ||
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>About YaSM</b></h3> | <h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>About YaSM</b></h3> | ||
<div style="padding-left:5pt; padding-right:5pt"> | <div style="padding-left:5pt; padding-right:5pt"> | ||
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<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Implementation_with_Process_Templates" title="YaSM implementation with process templates">YaSM implementation with process templates</a></li> | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_Implementation_with_Process_Templates" title="YaSM implementation with process templates">YaSM implementation with process templates</a></li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Project_Guide_in_5_Steps" title="YaSM project guide: How to implement service management in 5 steps">Service management project guide in 5 steps</a></li> | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_Project_Guide_in_5_Steps" title="YaSM project guide: How to implement service management in 5 steps">Service management project guide in 5 steps</a></li> | ||
</ul><hr style="margin: 10px 0;" /> | |||
<ul> | |||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" title="YaSM Service Management News">News: Service Management Wiki and YaSM framework</a></li> | |||
</ul><br> | </ul><br> | ||
</div></div> | </div></div> | ||
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<ul style="margin-top: 17px;list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 6px;"> | <ul style="margin-top: 17px;list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 6px;"> | ||
<li><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM">Introduction to YaSM</a></li> | <li><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM">Introduction to YaSM</a></li> | ||
<li><a href="https://yasm.com/en/videos/yasm-itil" title="Video: YaSM and the IT Infrastructure Library ITIL">YaSM and ITIL</a></li> | <li><a href="https://yasm.com/en/videos/yasm-itil" title="Video: YaSM and the IT Infrastructure Library ITIL">YaSM and ITIL</a><sup><small>®</small></sup></li> | ||
<li><a href="https://yasm.com/en/videos/enterprise-service-management-yasm" title="Video: Enterprise service management and YaSM">Enterprise Service Management</a></li> | <li><a href="https://yasm.com/en/videos/enterprise-service-management-yasm" title="Video: Enterprise service management and YaSM">Enterprise Service Management</a></li> | ||
<li><a href="https://yasm.com/en/videos/yasm-process-map" title="Video: Introduction to the YaSM Process Map">The YaSM Process Map</a></li> | <li><a href="https://yasm.com/en/videos/yasm-process-map" title="Video: Introduction to the YaSM Process Map">The YaSM Process Map</a></li> | ||
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<p style="margin-left: 10px; font-weight: bold; color: #379988;">The simple principles of good service management</p> | <p style="margin-left: 10px; font-weight: bold; color: #379988;">The simple principles of good service management</p> | ||
<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 6px;"> | <ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 6px;"> | ||
<li><a href="https://yasm.com/en/videos/customer-service-management-yasm" title="Video: | <li><a href="https://yasm.com/en/videos/customer-service-management-yasm" title="Video: Customer service management">The customer is king</a></li> | ||
<li><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" title="Video: Service definitions and YaSM service design">Vaguely defined services can't be managed</a></li> | <li><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" title="Video: Service definitions and YaSM service design">Vaguely defined services can't be managed</a></li> | ||
<li><a href="https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi" title="Video: YaSM continual service improvement">If you stop improving, you will fall behind</a></li> | <li><a href="https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi" title="Video: YaSM continual service improvement">If you stop improving, you will fall behind</a></li> | ||
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</div></div><br style="clear:both;"/> | </div></div><br style="clear:both;"/> | ||
<p> </p> | <p> </p> | ||
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</div></div><br style="clear:both;"/> | </div></div><br style="clear:both;"/> | ||
<p> </p> | <p> </p> | ||
<div style="float:left; width:100%; border: 1px solid #c7c7c7; min-width: | <div style="float:left; width:100%; border: 1px solid #c7c7c7; min-width:230px;"> | ||
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b> | <h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>Free YaSM resources</b></h3> | ||
<div style="padding-left:5pt; padding-right:10pt; padding-top: 5px; padding-bottom: 5px;"> | <div style="padding-left:5pt; padding-right:10pt; padding-top: 5px; padding-bottom: 5px;"> | ||
< | <h4 style="color:#379988; padding-left:5pt; padding-top: 5px;">The official YaSM Blog</h4> | ||
</ | |||
<a href="https://yasm.com/en/blog"><img src="https://yasm.com/en/content/blog/service-management-blog-yasm-180x110.png" alt="YaSM Service Management Blog" title="The YaSM Blog - Service Management Explained" style="display: block; float: left; margin-top: 15px; margin-left: 10px; margin-bottom: 20px; margin-right: 20px"/></a> | |||
<a href="https://yasm.com/en/ | |||
<div style="margin-left: 10px"> | <div style="margin-left: 10px"> | ||
<p style="margin-top: | <p style="margin-top: 10px;"><a href="https://yasm.com/en/blog">The YaSM Blog - Service management explained</a></p> | ||
<p> | <p>Hi! I'm Stefan Kempter and in my blog I write about YaSM, enterprise service management, ITSM, process templates and the YaSM Wiki.</p> | ||
< | <p>I hope you enjoy your visit to our web site!</p></div> | ||
< | <p style="clear:both; padding-left: 6px;">Popular blog posts:</p> | ||
< | <ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 6px;"> | ||
<li><a href="https://yasm.com/en/ | <li><a href="https://yasm.com/en/blog/devops-vs-yasm" title="YaSM Blog: DevOps - friend or foe for YaSM">DevOps - friend or foe for YaSM?</a></li> | ||
</ul> | <li><a href="https://yasm.com/en/blog/itil-alternative-yasm" title="YaSM Blog: YaSM - an alternative to ITIL?">YaSM - an alternative to ITIL</a><sup><small>®</small></sup>?</li> | ||
<li>First blog post: <a href="https://yasm.com/en/blog/yasm-wiki-launch" title="The YaSM Blog: Launch of the free YaSM Wiki">Launch of the free YaSM Wiki</a>, 2014.</li></ul> | |||
< | <h4 style="color:#379988; padding-left:5pt; padding-top: 15px;">YaSM webinar and introductory videos</h4> | ||
< | <ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 6px;"> | ||
<li><a href="https://yasm.com/en/videos/what-is-yasm-webinar" title="Webinar: YaSM service management best practices">Webinar: Understanding YaSM</a> - Best practices for service providers<br /> (recorded version, 37:20 min.)</li> | |||
<li><a href="https://yasm.com/en/ | <li>Video: <a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction - what is YaSM service management?">Introduction to YaSM service management</a> (7:41 min.)<br />In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.</li></ul> | ||
<li><a href="https://yasm.com/en/ | <ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 6px;"> | ||
<li> | <li><a href="https://yasm.com/en/videos" title="Videos about YaSM service management">All YaSM videos</a></li></ul> | ||
< | <h4 style="color:#379988; padding-left:5pt; padding-top: 15px;">YaSM Support</h4> | ||
</ | <p><ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 6px;"> | ||
<li>Overview: <a href="https://yasm.com/en/blog/yasm-support-portal" title="YaSM Blog: A new support portal for YaSM">The YaSM support portal</a>. - From the YaSM blog.</li> | |||
<li>Please head over to the portal and join the <a href="https://support.en.yasm.com/support/discussions" title="Discussions in the YaSM community">discussions in the YaSM community</a>.</li> | |||
<li>Check out the <a href="https://support.en.yasm.com/support/solutions" title="Die YaSM-Knowledgebase">YaSM knowledgebase</a>!</li> | |||
</ul><br> | |||
</div></div> | |||
<p> </p> | <p> </p> | ||
== | <div style="float:left; border: 1px solid #c7c7c7; min-width:230px; width:100%;"> | ||
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"><b>Focus and educational use of the YaSM Wiki</b></h3> | |||
< | <div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | ||
<div itemscope itemtype="https://schema.org/ImageObject"> | |||
<a href="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" title="YaSM Wiki: The Service Management Wiki" itemprop="contentUrl"> | <a href="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" title="YaSM Wiki: The Service Management Wiki" itemprop="contentUrl"> | ||
<meta itemprop="caption" content="YaSM Wiki: (Enterprise) Service Management and ITSM. YaSM is a simpler framework for managing services, based on established best practices." /> | <meta itemprop="caption" content="YaSM Wiki: (Enterprise) Service Management and ITSM. YaSM is a simpler framework for managing services, based on established best practices." /> | ||
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<meta itemprop="keywords" content="ITSM Wiki" /> | <meta itemprop="keywords" content="ITSM Wiki" /> | ||
<img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" width="212" height="106" title="YaSM Wiki: The Service Management Wiki" alt="YaSM Wiki: (Enterprise) Service Management and ITSM." /></a></div> | <img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" width="212" height="106" title="YaSM Wiki: The Service Management Wiki" alt="YaSM Wiki: (Enterprise) Service Management and ITSM." /></a></div> | ||
<ul> | <ul> | ||
<li><span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">Introductory information on YaSM.</span></li> | <li><span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">Introductory information on YaSM.</span></li> | ||
<li><span id="md-webpage-description-educationalUse-4" itemprop="educationalUse">Best practices for service providers in the areas of enterprise service management and ITSM.</span></li> | |||
<li><span id="md-webpage-description-educationalUse-2" itemprop="educationalUse">Reference material on YaSM service management and ISO 20000.</span></li> | <li><span id="md-webpage-description-educationalUse-2" itemprop="educationalUse">Reference material on YaSM service management and ISO 20000.</span></li> | ||
<li><span id="md-webpage-description-educationalUse-3" itemprop="educationalUse">Detailed guidance on YaSM process management.</span></li> | <li><span id="md-webpage-description-educationalUse-3" itemprop="educationalUse">Detailed guidance on YaSM process management.</span></li> | ||
<li>< | <li>Overview: <a href="#YaSM-Wiki-contents" title="YaSM Wiki: contents">All topics</a>.</li> | ||
</ul> | |||
</div></div><br style="clear:both;"/> | |||
<p> </p> | <p> </p> | ||
<h4 style="color:#379988; padding-left:5pt; padding-top: 15px;">Trademarks | Authors</h4> | |||
<span id="YaSM">[1] YaSM<sup><small>®</small></sup> is a registered trademark of IT Process Maps GbR.</span><br /> | <p style="padding-left:5pt;"><span id="YaSM">[1] YaSM<sup><small>®</small></sup> is a registered trademark of IT Process Maps GbR.</span><br /> | ||
<span id="ITIL">[2] ITIL<sup><small>®</small></sup> and IT Infrastructure Library<sup><small>®</small></sup> are registered trademarks of AXELOS Limited.</span><br /> | <span id="ITIL">[2] ITIL<sup><small>®</small></sup> and IT Infrastructure Library<sup><small>®</small></sup> are registered trademarks of AXELOS Limited.</span><br /> | ||
<span id="COBIT">[3] COBIT<sup><small>®</small></sup> is a registered trademark of ISACA.</span><br /> | <span id="COBIT">[3] COBIT<sup><small>®</small></sup> is a registered trademark of ISACA.</span><br /> | ||
<span id="USMBOK">[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).</span><br /> | <span id="USMBOK">[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).</span><br /> | ||
<span id="CMMI">[5] CMMI<sup><small>®</small></sup> and Capability Maturity Model<sup><small>®</small></sup> are registered trademarks of Carnegie Mellon University.</span> | <span id="CMMI">[5] CMMI<sup><small>®</small></sup> and Capability Maturity Model<sup><small>®</small></sup> are registered trademarks of Carnegie Mellon University.</span></p> | ||
< | <p style="padding-left:5pt;">By:  Stefan Kempter <a href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://plus.google.com/113316270668629760475/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on Google+" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p> | ||
<p> </p> | <p> </p> | ||
<p><small> | <p><small> | ||
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Revision as of 09:01, 9 June 2017
YaSM® Wiki | The Service Management Wiki
YaSM Wiki: Everything you need to familiarize yourself with YaSM®, enterprise service management (ESM) and IT service management (ITSM).
What is YaSM?
YaSM® ("Yet another Service Management Model") is a new, pragmatic and streamlined framework for everyone in the business of providing services.
It stands in the tradition of other, similar frameworks for enterprise service management and ITSM, such as ITIL®, ISO 20000 and CMMI-SVC®, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.
If you are new to YaSM, start here:
Another good starting point is our video series about the "simple principles of good service management", where we explain what it takes to be successful as a provider of services. In the first video we discuss why customer focus is important and how YaSM helps you with becoming customer-centric.
If you have any questions or want to share your thoughts, please head over to the YaSM community.
About the Service Management Wiki
The YaSM Wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. YaSM and the YaSM Wiki were established in 2014; the wiki is available in English and German.
About YaSM
YaSM in practice
YaSM videos
The simple principles of good service management
- The customer is king
- Vaguely defined services can't be managed
- If you stop improving, you will fall behind
- Don't leave customer support to luck
- Without a strategy, you cannot take the long view
The YaSM Manifesto
- YaSM stands for "Yet another Service Management Model".
- YaSM was developed as a streamlined service management framework and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
- The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).
Free YaSM resources
The official YaSM Blog
The YaSM Blog - Service management explained
Hi! I'm Stefan Kempter and in my blog I write about YaSM, enterprise service management, ITSM, process templates and the YaSM Wiki.
I hope you enjoy your visit to our web site!
Popular blog posts:
- DevOps - friend or foe for YaSM?
- YaSM - an alternative to ITIL®?
- First blog post: Launch of the free YaSM Wiki, 2014.
YaSM webinar and introductory videos
- Webinar: Understanding YaSM - Best practices for service providers
(recorded version, 37:20 min.) - Video: Introduction to YaSM service management (7:41 min.)
In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.
YaSM Support
- Overview: The YaSM support portal. - From the YaSM blog.
- Please head over to the portal and join the discussions in the YaSM community.
- Check out the YaSM knowledgebase!
Focus and educational use of the YaSM Wiki
- Introductory information on YaSM.
- Best practices for service providers in the areas of enterprise service management and ITSM.
- Reference material on YaSM service management and ISO 20000.
- Detailed guidance on YaSM process management.
- Overview: All topics.
Trademarks | Authors
[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
About YaSM › Concepts › YaSM processes › Roles › Glossary
