Main Page: Difference between revisions

From YaSM Service Management Wiki
No edit summary
No edit summary
Line 6: Line 6:
<meta property="og:url" content="https://yasm.com/wiki/en/index.php/Main_Page" />
<meta property="og:url" content="https://yasm.com/wiki/en/index.php/Main_Page" />
<meta property="og:title" content="YaSM Wiki | The Service Management Wiki" />
<meta property="og:title" content="YaSM Wiki | The Service Management Wiki" />
<meta property="og:description" content="Wiki: YaSM service management - a simpler framework for managing services, based on established best practices." />
<meta property="og:description" content="YaSM Wiki: Everything you need to familiarize yourself with YaSM&reg;, enterprise service management and IT service management (ITSM)." />
<meta property="og:site_name" content="YaSM">
<meta property="og:site_name" content="YaSM">
<meta property="og:type" content="website" />
<meta property="og:type" content="website" />
Line 34: Line 34:
<meta itemprop="datePublished" content="2014-08-02" /></div>
<meta itemprop="datePublished" content="2014-08-02" /></div>


<p><span id="md-webpage-description" itemprop="description">In the YaSM Wiki you will find everything you need to familiarize yourself with YaSM<sup><small>&#174;</small></sup>, enterprise service management and IT service management.</span></p>
<p><span id="md-webpage-description" itemprop="description">YaSM Wiki: Everything you need to familiarize yourself with YaSM<sup><small>&#174;</small></sup>, enterprise service management and IT service management (ITSM).</span></p>


<h3 style="color:#379988; padding-top: 10px; font-size: 110%;"><b>What is YaSM?</b></h3>
<h3 style="color:#379988; padding-top: 10px; font-size: 110%;"><b>What is YaSM?</b></h3>
<p>YaSM is a new, pragmatic and streamlined framework for everyone in the business of providing services. It stands in the tradition of other, similar frameworks for ITSM and <a href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="What is Enterprise Service Management?">enterprise service management</a>, such as ITIL<sup><small>&#174;</small></sup>, ISO 20000 and CMMI-SVC<sup><small>&#174;</small></sup>, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.</p>
<p>YaSM ("Yet another Service Management Model") is a new, pragmatic and streamlined framework for everyone in the business of providing services. It stands in the tradition of other, similar frameworks for ITSM and <a href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="What is Enterprise Service Management?">enterprise service management</a>, such as ITIL<sup><small>&#174;</small></sup>, ISO 20000 and CMMI-SVC<sup><small>&#174;</small></sup>, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.</p>
<p style="padding-top: 5px;">If you are new to YaSM, start here:<br />&#8594;&#160;<a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? - Introduction to YaSM service management">Introduction to YaSM on a single page</a><br />&#8594;&#160;or watch the <a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM.">video with Stefan Kempter introducing YaSM</a>.</p>
<p style="padding-top: 5px;">If you are new to YaSM, start here:<br />&#8594;&#160;<a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? - Introduction to YaSM service management">Introduction to YaSM on a single page</a><br />&#8594;&#160;or watch the <a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM.">video with Stefan Kempter introducing YaSM</a>.</p>
<p>Another good starting point is our video series about the "simple principles of good service management", where we explain what it takes to be successful as a provider of services. In the first video we discuss <a href="https://yasm.com/en/videos/customer-service-management-yasm" title="Video: The customer is king">why customer focus is important and how YaSM helps you with becoming customer-centric</a>.</p>
<p>Another good starting point is our video series about the "simple principles of good service management", where we explain what it takes to be successful as a provider of services. In the first video we discuss <a href="https://yasm.com/en/videos/customer-service-management-yasm" title="Video: The customer is king">why customer focus is important and how YaSM helps you with becoming customer-centric</a>.</p>
Line 65: Line 65:
<hr style="margin: 10px 0;" />
<hr style="margin: 10px 0;" />
<ul>
<ul>
<li>YaSM key concepts:<br /><a href="https://yasm.com/wiki/en/index.php/Service_Portfolio%2C_Service_Definitions_and_Service_Catalogs" title="YaSM concept: Service portfolio, service definitions &amp; service catalogs">Service portfolio</a>, <a href="https://yasm.com/wiki/en/index.php/Customer_vs._Operational_Service_Definitions_and_Agreements" title="YaSM concept: Customer vs. Operational Service Definitions and Agreements">Service definitions</a> and <a href="https://yasm.com/wiki/en/index.php/Plans_for_organizing_Service_Management_Initiatives" title="YaSM concept: Plans for organizing service management initiatives">action plans</a></li>
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Concepts" title="YaSM service management - key concepts">YaSM key concepts</a>:<br /><a href="https://yasm.com/wiki/en/index.php/Service_Portfolio%2C_Service_Definitions_and_Service_Catalogs" title="YaSM concept: Service portfolio, service definitions &amp; service catalogs">Service portfolio</a>, <a href="https://yasm.com/wiki/en/index.php/Customer_vs._Operational_Service_Definitions_and_Agreements" title="YaSM concept: Customer vs. Operational Service Definitions and Agreements">Service definitions</a> and <a href="https://yasm.com/wiki/en/index.php/Plans_for_organizing_Service_Management_Initiatives" title="YaSM concept: Plans for organizing service management initiatives">action plans</a></li>
</ul><br>
</ul><br>
</div></div>
</div></div>
Line 90: Line 90:
<ul style="margin-top: 17px;list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 6px;">
<ul style="margin-top: 17px;list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 6px;">
<li><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM">Introduction to YaSM</a></li>
<li><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM">Introduction to YaSM</a></li>
<li><a href="https://yasm.com/en/videos/yasm-itil" title="Video: YaSM and the IT Infrastructure Library ITIL">YaSM and ITIL</a></li>
<li><a href="https://yasm.com/en/videos/enterprise-service-management-yasm" title="Video: Enterprise service management and YaSM">Enterprise Service Management</a></li>
<li><a href="https://yasm.com/en/videos/yasm-process-map" title="Video: Introduction to the YaSM Process Map">The YaSM Process Map</a></li>
<li><a href="https://yasm.com/en/videos/yasm-process-map" title="Video: Introduction to the YaSM Process Map">The YaSM Process Map</a></li>
<li><a href="https://yasm.com/en/videos/yasm-raci-matrix" title="Video: The YaSM RACI matrix">The YaSM RACI matrix</a></li>
</ul>
</ul>
<hr style="margin: 10px 0;" />
<hr style="margin: 10px 0;" />
Line 200: Line 201:


<html>By:&#160;&#160;Stefan Kempter&#160;<a href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>&#160;&#160;and&#160;&#160;Andrea Kempter&#160;<a href="https://plus.google.com/113316270668629760475/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on Google+" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.
<html>By:&#160;&#160;Stefan Kempter&#160;<a href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>&#160;&#160;and&#160;&#160;Andrea Kempter&#160;<a href="https://plus.google.com/113316270668629760475/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on Google+" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.
<p>&nbsp;</p>
<div class="g-page" data-width="280" data-href="//plus.google.com/104150539756444616711" data-layout="landscape" data-showtagline="false" data-rel="publisher"></div>
<script type="text/javascript">
  (function() {
    var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
    po.src = 'https://apis.google.com/js/plusone.js';
    var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
  })();
</script>


<p>&nbsp;</p>
<p>&nbsp;</p>

Revision as of 17:41, 28 February 2017

YaSM® Wiki | The Service Management Wiki

YaSM service management wiki: logo.

YaSM Wiki: Everything you need to familiarize yourself with YaSM®, enterprise service management and IT service management (ITSM).

What is YaSM?

YaSM ("Yet another Service Management Model") is a new, pragmatic and streamlined framework for everyone in the business of providing services. It stands in the tradition of other, similar frameworks for ITSM and enterprise service management, such as ITIL®, ISO 20000 and CMMI-SVC®, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.

If you are new to YaSM, start here:
→ Introduction to YaSM on a single page
→ or watch the video with Stefan Kempter introducing YaSM.

Another good starting point is our video series about the "simple principles of good service management", where we explain what it takes to be successful as a provider of services. In the first video we discuss why customer focus is important and how YaSM helps you with becoming customer-centric.

If you have any questions or want to share your thoughts, please head over to the YaSM community.

About this wiki

The YaSM Service Management Wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. YaSM and the YaSM Wiki were established in 2014; the wiki is available in English and German.

 


 

 

The YaSM Manifesto

  • YaSM stands for "Yet another Service Management Model".
  • YaSM was developed as a streamlined service management framework and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
  • The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).

 

 

News, videos and recent posts from the YaSM Blog

Recent news

 

Popular videos

Video: Introduction to YaSM. Enterprise Service Management and ITSM.

Video: Introduction to YaSM Service Management [7:41 Min.]

If you are new to YaSM, start here. In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.


 

Popular blog posts

YaSM Service Management Blog

The YaSM Blog - Service Management Explained

Hi! I'm Stefan Kempter and on my blog I write about YaSM, (lean) service management, ITSM, process templates and the YaSM Wiki. I hope you enjoy your visit to our web site!

→ Recent blog posts  |  → All articles from the YaSM blog


 

Notes

Focus and educational use of the YaSM Wiki:

  • Introductory information on YaSM.
  • Reference material on YaSM service management and ISO 20000.
  • Detailed guidance on YaSM process management.
  • Best practices for service providers in the areas of enterprise service management and ITSM.

 

Trademarks:

[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.

By:  Stefan Kempter Author: Stefan Kempter, IT Process Maps GbR  and  Andrea Kempter Contributor: Andrea Kempter, IT Process Maps GbR, IT Process Maps.

 

 ›  ›  ›  ›

Retrieved from "https://yasm.com/wiki/en/index.php?title=Main_Page&oldid=465"