YaSM Service Management News
YaSM News: The latest changes and updates to the Service Management Wiki and the YaSM framework.
New video: Enterprise service management
2017-05-24
In this video Stefan Kempter explores the roots of enterprise service management in IT service management (ITSM) and explains what it's all about.
And he shows how the YaSM framework helps you with introducing the enterprise service management approach in your organization.
Video series: The simple principles of good service management
2017-03-30
Today, some 20 or 30 years after the beginnings of service management best practice, we go back to basics again and start a new series of blog posts and videos about the simple principles in service management - and how to apply them in real life:
- Part 1: The customer is king
- Part 2: Vaguely defined services can't be managed
- Part 3: If you stop improving, you will fall behind
- Part 4: Don't leave customer support to luck
- Part 5: Without a strategy, you cannot take the long view
There have always been a number of time-tested, simple principles in service management that we must get right in order to become successful providers of services. In our videos we explain how you can bring these principles to bear in your organization.
If you have any questions or suggestions we are happy to answer them in the YaSM support community!
What is enterprise service management?
2016-12-27
Enterprise service management (ESM) is a growing trend in the service industry but it's not a new invention. In fact, we've been using the ideas behind ESM for decades, but mainly in the field of IT services.
If you would like to learn more about the history of enterprise service management and what it is about, head over to the following page:
- Enterprise service management and YaSM.
- From the YaSM blog: Enterprise service management - an emerging trend.
YaSM and ISO/IEC 20000
2016-11-21
One of the objectives when creating YaSM was to provide a service management process framework which is closely aligned with ISO/IEC 20000 ('ISO 20000').
Frequently, certification according to ISO 20000 is sought because it enables organizations to prove that they are customer-oriented, efficient and effective suppliers of services. The certification can thus be used for marketing purposes, or to gain access to customers and markets which require their service suppliers to be ISO 20000 certified.
YaSM consists of a tightly focused set of processes, policies and document templates which provide a solution for every ISO 20000 requirement.
- ISO 20000 requirements and related YaSM processes: YaSM and ISO 20000.
- Watch the video for a short introduction to the YaSM - ISO 20000 Bridge.
The YaSM®Process Map - ready-to-use service management process templates
2016-09-22
The YaSM® Process Map is a set of process diagrams and document templates for organizations that want to get serious about introducing enterprise service management or ITSM best practice.
You can obtain the process model as a set of Visio® diagrams or as a complete ARIS™ process model. All process diagrams and documents are completely editable and can be adapted to the needs of particular organizations.
- YaSM process templates: The YaSM Process Map.
- In this short introductory video Stefan Kempter introduces the YaSM Process Map and explains the structure and contents of the YaSM process model.
A new support portal for YaSM
2016-07-07
We have just launched our new YaSM support portal where you can search for knowledgebase articles and raise tickets.
If you have any questions about YaSM or want to share your insights and thoughts, please head over to the portal and join the discussions in the YaSM community!
- Where to start with YaSM?
- YaSM forum "The YaSM framework and service management best practice":
Enterprise service management (ESM) is gaining traction.
Update: YaSM repository add-in for Visio 2016
2016-02-10
Microsoft has recently published the new version of Visio® 2016. The YaSM® Process Map works very well with this latest edition of Visio, but nevertheless the appearance of Visio 2016 provided an opportunity to update the YaSM repository-add-in's that comes with the YaSM process model.
- Read the full article at Google+.
- Details: Visio add-in and Excel repository: How to manage the objects of the YaSM process model with a simple Excel spreadsheet.
The official YaSM Blog
2015-06-23
Greetings from Pfronten, Germany! I'm Stefan Kempter and in my blog I write about YaSM, (lean) service management, ITSM, process templates and the YaSM service management wiki.
I hope you find the blog useful!
- Head over to the YaSM Blog.
What is YaSM? | A recorded version of the YaSM webinar
2015-06-17
Stefan Kempter explains what the YaSM framework is about. He presents the free "YaSM Wiki" and the "YaSM Process Map":
A process model with a complete set of process and document templates for organizations that want to get serious about introducing YaSM.
- Start the webinar (38 min.): Understanding YaSM service management.
BrightTALK webcast about YaSM
2015-01-25
Did you miss our event 'Why is there a need for YaSM?' This is a recording of the BrightTALK webinar that was held on January 21, 2015.
- BrightTALK-Webcast | Watch the recording: https://www.brighttalk.com/webcast/534/138483
Is YaSM 'ITIL lite' or 'lean ITIL'?
2014-09-14
YaSM® is definitely lighter than ITIL® (actually we decided to create YaSM because many of our customers looked for something lighter).
But we don't want YaSM to be confused with what is often called "ITIL lite" or "lean ITIL" because we think the existing approaches are often flawed.
- From the YaSM blog: Is YaSM 'ITIL lite' or 'lean ITIL'?
Launch of the free YaSM Wiki
2014-08-01
We have been running an ITIL®-Wiki in three languages for many years and received a lot of positive feedback. So setting up the YaSM Wiki was a natural thing to do once YaSM was ready to be launched.
- From the YaSM blog: Launch of the YaSM Wiki.
Notes
Trademarks:
[1] YaSM® is a registered trade mark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited.
By: Andrea Kempter 
and Stefan Kempter , IT Process Maps.
