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YaSM® Wiki | The Service Management Wiki
Everything you need to familiarize yourself with YaSM®, enterprise service management (ESM) and IT service management (ITSM). YaSM is all about teaching organizations how to become successful service providers with a loyal customer base.
What is YaSM?
YaSM® ('Yet another Service Management Model') is a streamlined service management framework. It follows the tradition of established standards and frameworks for enterprise service management and ITSM, such as ITIL®, ISO/IEC 20000 ('ISO 20000') and CMMI-SVC®.
If you are new to YaSM, start here:
- Introduction to YaSM on a single page
- or watch the video with Stefan Kempter introducing the YaSM model.
Another good starting point is our video series about the "simple principles of good service management", where we explain what it takes to be successful as a provider of services. In the first video we discuss why customer focus is important and how YaSM helps you with becoming customer-centric.
If you have any questions or want to share your thoughts, please head over to the YaSM community.
About the Service Management Wiki
The YaSM Wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. YaSM and the YaSM Wiki were established in 2014; the wiki is available in English and German.
About YaSM
YaSM in practice
YaSM videos
The simple principles of good service management
- The customer is king
- Vaguely defined services can't be managed
- If you stop improving, you will fall behind
- Don't leave customer support to luck
- Without a strategy, you cannot take the long view
The YaSM Manifesto
- YaSM stands for "Yet another Service Management Model".
- YaSM was developed as a streamlined service management framework and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
- The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).
Free YaSM resources
The official YaSM Blog
The YaSM Blog - Service management explained
Hi! I'm Stefan Kempter and in my blog I write about YaSM, enterprise service management, ITSM, process templates and the YaSM Wiki.
I hope you enjoy your visit to our web site!
Popular blog posts:
- DevOps - friend or foe for YaSM?
- YaSM - an alternative to ITIL®?
- First blog post: Launch of the free YaSM Wiki, 2014.
YaSM webinar and introductory videos
- Webinar: Understanding YaSM - Best practices for service providers
(recorded version, 37:20 min.) - Video: Introduction to YaSM service management (7:41 min.)
In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.
YaSM Support
- Overview: The YaSM support portal. - From the YaSM blog.
- Please head over to the portal and join the discussions in the YaSM community.
- Check out the YaSM knowledgebase!
Focus and educational use of the YaSM Wiki
- Introductory information on YaSM.
- Best practices for service providers in the areas of enterprise service management and ITSM.
- Reference material on YaSM service management and ISO 20000.
- Detailed guidance on YaSM process management.
- Overview: All topics.
Trademarks | Authors
[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
About YaSM › Concepts › YaSM processes › Roles › Glossary
