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<meta name="twitter:image:alt" content="YaSM® Service Management Wiki - the wiki about service management, enterprise service management (ESM / BSM), IT | <meta name="twitter:image:alt" content="YaSM® Service Management Wiki - the wiki about service management, enterprise service management (ESM / BSM), IT service management (ITSM) and ISO 20000 (ISO/IEC 20000). Reference material about the YaSM service management process model. Information about the established frameworks for service management and ITSM, progressive practices (Agile, DevOps), ..."> | ||
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<p style="padding-top: 3px"><span id="md-webpage-description" itemprop="description"><b style="color:#003366;">YaSM<sup><small>®</small></sup> Wiki - the wiki about service management, enterprise service management (ESM / BSM), IT service management (ITSM) and ISO 20000 (ISO/IEC 20000).</b></span></p> | <p style="padding-top: 3px"><span id="md-webpage-description" itemprop="description"><b style="color:#003366;">YaSM<sup><small>®</small></sup> Wiki - the wiki about service management, enterprise service management (ESM / BSM), IT service management (ITSM) and ISO 20000 (ISO/IEC 20000).</b></span></p> | ||
<p>Service management doesn't need to be complex and difficult: All established frameworks and standards such as ITIL<sup><small>®</small></sup>, ISO 20000, COBIT<sup><small>®</small></sup>, CMMI-SVC<sup><small>®</small></sup>, SIAM | <p>Service management doesn't need to be complex and difficult: All established frameworks and standards such as ITIL<sup><small>®</small></sup>, ISO 20000, COBIT<sup><small>®</small></sup>, CMMI-SVC<sup><small>®</small></sup>, SIAM™ or VeriSM™ follow a few basic principles. Our clear-cut <a href="https://yasm.com/en/" title="YaSM - Yet another Service Management Model: Main page">YaSM model</a> helps you with understanding and applying these principles.</p> | ||
<h3 style="color:#379988; padding-top: 20px; font-size: 110%;"><b><span class="mw-headline" id="The_YaSM_model">The YaSM model</span></b></h3> | <h3 style="color:#379988; padding-top: 20px; font-size: 110%;"><b><span class="mw-headline" id="The_YaSM_model">The YaSM model</span></b></h3> | ||
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<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI® for Services (CMMI-SVC)">CMMI-SVC</a><sup><small>®</small></sup></li> | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI® for Services (CMMI-SVC)">CMMI-SVC</a><sup><small>®</small></sup></li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_USMBOK" title="YaSM and USMBOK™ (Universal Service Management Body of Knowledge)">USMBOK</a>™</li> | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_USMBOK" title="YaSM and USMBOK™ (Universal Service Management Body of Knowledge)">USMBOK</a>™</li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/SIAM_and_YaSM" title="YaSM and SIAM Service Integration and Management">SIAM</a | <li><a href="https://yasm.com/wiki/en/index.php/SIAM_and_YaSM" title="YaSM and SIAM Service Integration and Management">SIAM</a>™</li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/VeriSM_and_YaSM" title="VeriSM™ and YaSM">VeriSM</a>™</li> | <li><a href="https://yasm.com/wiki/en/index.php/VeriSM_and_YaSM" title="VeriSM™ and YaSM">VeriSM</a>™</li> | ||
</ul> | </ul> | ||
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<ul style="margin-top: 17px;list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;"> | <ul style="margin-top: 17px;list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;"> | ||
<li><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM">Introduction to YaSM</a></li> | <li><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM">Introduction to YaSM</a></li> | ||
<li><a href="https://yasm.com/en/videos/yasm-itil" title="Video: YaSM and the IT Infrastructure Library ITIL">YaSM and ITIL | <li><a href="https://yasm.com/en/videos/yasm-itil" title="Video: YaSM and the IT Infrastructure Library ITIL (ITIL 4)">YaSM and ITIL<sup><small>®</small></sup> (ITIL 4)</a></li> | ||
<li><a href="https://yasm.com/en/videos/yasm-iso-20000-bridge" title="Video: YaSM and ISO 20000 | The YaSM - ISO 20000 Bridge">YaSM und ISO 20000</a></li> | <li><a href="https://yasm.com/en/videos/yasm-iso-20000-bridge" title="Video: YaSM and ISO 20000 | The YaSM - ISO 20000 Bridge">YaSM und ISO 20000</a></li> | ||
<li><a href="https://yasm.com/en/videos/enterprise-service-management-yasm" title="Video: Enterprise service management and YaSM">Enterprise Service Management</a></li> | <li><a href="https://yasm.com/en/videos/enterprise-service-management-yasm" title="Video: Enterprise service management and YaSM">Enterprise Service Management</a></li> | ||
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<li style="margin-top: 7px;"><a href="https://yasm.com/wiki/en/index.php/ITIL" title="What is ITIL?">Introduction to ITIL</a><sup><small>®</small></sup>, de-facto standard for IT service management (ITSM)</li> | <li style="margin-top: 7px;"><a href="https://yasm.com/wiki/en/index.php/ITIL" title="What is ITIL?">Introduction to ITIL</a><sup><small>®</small></sup>, de-facto standard for IT service management (ITSM)</li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/ITIL#ITIL_4" title="What is ITIL 4?">The new edition of ITIL 4</a></li> | <li><a href="https://yasm.com/wiki/en/index.php/ITIL#ITIL_4" title="What is ITIL 4?">The new edition of ITIL 4</a></li> | ||
<li><span style="color:#379988;"><b>New:</b></span> <a href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="ITIL 4 vs. ITIL V3">Detailed mapping between ITIL V3 and ITIL 4</a></li></ul> | <li><span style="color:#379988;"><b>New:</b></span> <a href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="ITIL 4 vs. ITIL V3">Detailed mapping between ITIL V3 and ITIL 4</a></li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/ITIL_Lite_and_YaSM" title="Is YaSM 'ITIL Lite' or 'Lean ITIL'?">ITIL Lite and lean ITIL</a></li> | |||
<li><a href="https://yasm.com/wiki/en/index.php/Alternatives_to_ITIL" title="Alternatives to ITIL and ITIL 4">Alternatives to ITIL</a></li></ul> | |||
<hr style="margin: 10px 0;" /> | <hr style="margin: 10px 0;" /> | ||
<ul><li style="margin-top: 7px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">YaSM and ITIL 4</a></li> | <ul><li style="margin-top: 7px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">YaSM and ITIL 4</a></li> | ||
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<hr style="margin: 10px 0;" /> | <hr style="margin: 10px 0;" /> | ||
<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;"> | <ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;"> | ||
<li><a href="https://yasm.com/en/videos/yasm-itil" title="Video: YaSM and the IT Infrastructure Library ITIL">Video: YaSM and ITIL</a | <li><a href="https://yasm.com/en/videos/yasm-itil" title="Video: YaSM and the IT Infrastructure Library ITIL (ITIL 4)">Video: YaSM and ITIL (ITIL 4)</a></li></ul> | ||
<br> | <br> | ||
</div></div><br style="clear:both;"/> | </div></div><br style="clear:both;"/> | ||
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<div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | <div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | ||
<p><ul> | <p><ul> | ||
<li>What is ... <a href="https://yasm.com/wiki/en/index.php/ITIL" title="What is ITIL, and what is ITIL 4?">ITIL</a><sup><small>®</small></sup> / <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a> / <a href="https://yasm.com/wiki/en/index.php/SIAM" title="What is SIAM 'Service Integration and Management'?">SIAM</a | <li>What is ... <a href="https://yasm.com/wiki/en/index.php/ITIL" title="What is ITIL, and what is ITIL 4?">ITIL</a><sup><small>®</small></sup> / <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a> / <a href="https://yasm.com/wiki/en/index.php/SIAM" title="What is SIAM 'Service Integration and Management'?">SIAM</a>™ / <a href="https://yasm.com/wiki/en/index.php/VeriSM" title="What is VeriSM?">VeriSM™</a>?</li> | ||
<li>'Progressive' practices and approaches applied to service management: <a href="https://yasm.com/wiki/en/index.php/DevOps_and_YaSM" title="DevOps and YaSM">DevOps</a> / <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management" title="YaSM and agile service management">Agile</a> / <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Lean_Service_Management" title="YaSM and Lean Service Management">Lean</a></li> | <li>'Progressive' practices and approaches applied to service management: <a href="https://yasm.com/wiki/en/index.php/DevOps_and_YaSM" title="DevOps and YaSM">DevOps</a> / <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management" title="YaSM and agile service management">Agile</a> / <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Lean_Service_Management" title="YaSM and Lean Service Management">Lean</a></li> | ||
<li>Business services and <a href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="Enterprise Service Management (ESM) and YaSM">enterprise service management (ESM)</a></li></ul> | <li>Business services and <a href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="Enterprise Service Management (ESM) and YaSM">enterprise service management (ESM)</a></li></ul> | ||
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<h4 style="color:#379988; padding-left:5pt; padding-top: 15px;"><span class="mw-headline" id="YaSM_articles">YaSM articles</span></h4> | <h4 style="color:#379988; padding-left:5pt; padding-top: 15px;"><span class="mw-headline" id="YaSM_articles">YaSM articles</span></h4> | ||
<a href="https://yasm.com/en/ | <a href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News"><img src="https://yasm.com/wiki/en/img/yasm-service-management/service-management-blog-yasm-2x1.jpg" width="400" height="200" alt="Articles and news about (enterprise) service management, ITSM and ISO 20000." title="YaSM articles and news | Service management explained!" style="margin:10px 0px 30px 30px; float:right;"/></a> | ||
<p | <p style="margin:10px 0px 5px 20px;">Hi! I'm Stefan Kempter and in my articles I write about YaSM, service management, process templates and the YaSM Wiki.<br/>I hope you enjoy your visit to our web site!</p> | ||
<ul> | <ul> | ||
<li>Popular posts: <a href="https://yasm.com/en/ | <li>Popular posts:<br><a href="https://yasm.com/wiki/en/index.php/Alternatives_to_ITIL" title="YaSM - an alternative to ITIL?">YaSM - an alternative to ITIL</a><sup><small>®</small></sup>? | <a href="https://yasm.com/en/news/free-service-management-resources" title="Launch of the free YaSM Wiki">Launch of the free YaSM Wiki</a>, 2014.</li></ul> | ||
<h4 style="color:#379988; padding-left:5pt; padding-top: 15px;"><span class="mw-headline" id="YaSM_news">YaSM news</span></h4> | <h4 style="color:#379988; padding-left:5pt; padding-top: 15px;"><span class="mw-headline" id="YaSM_news">YaSM news</span></h4> | ||
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<span id="CMMI">[5] CMMI<sup><small>®</small></sup> and Capability Maturity Model<sup><small>®</small></sup> are registered trademarks of Carnegie Mellon University.</span><br /> | <span id="CMMI">[5] CMMI<sup><small>®</small></sup> and Capability Maturity Model<sup><small>®</small></sup> are registered trademarks of Carnegie Mellon University.</span><br /> | ||
<span id="USMBOK">[6] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).</span><br /> | <span id="USMBOK">[6] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).</span><br /> | ||
<span id="SIAM">[7] SIAM& | <span id="SIAM">[7] SIAM™ is a registered trade mark of EXIN.</span><br /> | ||
<span id="VeriSM">[8] VeriSM™ is a registered trademarks of IFDC.</span></p> | <span id="VeriSM">[8] VeriSM™ is a registered trademarks of IFDC.</span></p> | ||
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<meta itemprop="dateCreated" content="2014-06-05" /> | <meta itemprop="dateCreated" content="2014-06-05" /> | ||
<meta itemprop="datePublished" content="2014-08-02" /> | <meta itemprop="datePublished" content="2014-08-02" /> | ||
<meta itemprop="dateModified" content=" | <meta itemprop="dateModified" content="2020-02-18" /> | ||
<meta itemprop="inLanguage" content="en" /> | <meta itemprop="inLanguage" content="en" /> | ||
<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-wiki.png" /> | <link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-wiki.png" /> | ||
Revision as of 15:36, 18 February 2020
Service Management Wiki
YaSM® Wiki - the wiki about service management, enterprise service management (ESM / BSM), IT service management (ITSM) and ISO 20000 (ISO/IEC 20000).
Service management doesn't need to be complex and difficult: All established frameworks and standards such as ITIL®, ISO 20000, COBIT®, CMMI-SVC®, SIAM™ or VeriSM™ follow a few basic principles. Our clear-cut YaSM model helps you with understanding and applying these principles.
The YaSM model
YaSM® ('Yet another Service Management Model') is a translation of service management best practice into a streamlined, accessible set of processes and ready-to-use templates. It's a good match for the leaner, more flexible operating models favored by today's service provider organizations.
YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000, the international standard for service management.
There are two YaSM products: The YaSM Process Map, a complete process model for service management, and the YaSM - ISO 20000 Bridge, an additional component for organizations that wish to become certified to ISO 20000.
Where to start with YaSM?
If you are new to YaSM, start here:
- What is YaSM? Introduction to YaSM service management on a single page.
- Watch the video with Stefan Kempter introducing the YaSM model.
Another good starting point is our video series about the "simple principles of good service management", where we explain what it takes to be successful as a provider of services.
If you have any questions or want to get in touch with us, please head over to the YaSM contact page!
About the Service Management Wiki
This wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM Process Map, and authors of the popular IT Process Wiki. The YaSM model and the Service Management Wiki were established in 2014; the wiki is available in English and German.
Contents of the Wiki
YaSM service management
YaSM and other practices
YaSM videos
- Introduction to YaSM
- YaSM and ITIL® (ITIL 4)
- YaSM und ISO 20000
- Enterprise Service Management
- The YaSM Process Map
The simple principles of good service management
- The customer is king
- Vaguely defined services can't be managed
- If you stop improving, you will fall behind
- Don't leave customer support to luck
- Without a strategy, you cannot take the long view
All about ISO 20000 and ISO 20000:2018
- Introduction to ISO 20000, the international standard for service management
- The new version of ISO/IEC 20000:2018
- How YaSM relates to ISO 20000
- FAQ: ISO 20000 certification
- Use cases: How the YaSM model supports your ISO 20000 project
All about ITIL and ITIL 4
- Introduction to ITIL®, de-facto standard for IT service management (ITSM)
- The new edition of ITIL 4
- New: Detailed mapping between ITIL V3 and ITIL 4
- ITIL Lite and lean ITIL
- Alternatives to ITIL
More about service management
- What is ... ITIL® / ISO 20000 / SIAM™ / VeriSM™?
- 'Progressive' practices and approaches applied to service management: DevOps / Agile / Lean
- Business services and enterprise service management (ESM)
- News: Service management news
The YaSM Manifesto
- YaSM stands for "Yet another Service Management Model".
- YaSM was developed as a streamlined service management model and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
- The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).
Articles and news
YaSM articles
Hi! I'm Stefan Kempter and in my articles I write about YaSM, service management, process templates and the YaSM Wiki.
I hope you enjoy your visit to our web site!
- Popular posts:
YaSM - an alternative to ITIL®? | Launch of the free YaSM Wiki, 2014.
YaSM news
Educational use of the Wiki
The YaSM Service Management Wiki includes:
- Best practices for service providers about service management - in the areas of enterprise service management (ESM) / business service management (BSM) and IT service management (ITSM).
- Reference material on YaSM service management and details about the service management processes.
- Reference material on ISO 20000 (ISO/IEC 20000:2018), the international standard for service management.
- Detailed guidance and how-to guides on YaSM process management.
- Information about the established frameworks for service management and ITSM, progressive practices (Agile, DevOps), ...
- Reference material on ITIL (ITIL 4, ITIL V3), de-facto standard for IT service management (ITSM).
- Overview: All topics.
Trademarks | Authors
[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] ISO/IEC 20000® is a registered trademark of ISO.
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.
[6] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[7] SIAM™ is a registered trade mark of EXIN.
[8] VeriSM™ is a registered trademarks of IFDC.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
The YaSM model › Contents of the Wiki › Service mgmt. processes › ISO 20000
