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==[[Service Management Metrics|YaSM Service Management Process Metrics]]== | ==[[Service Management Metrics|YaSM Service Management Process Metrics]]== | ||
*[[Service_Management_Metrics# | *[[Service_Management_Metrics#KPIs_for_lifecycle_processes|YaSM Metrics/ Service Lifecycle Processes]] | ||
*[[Service_Management_Metrics#KPIs_for_supporting_processes|YaSM Metrics/ Supporting Service Management Processes]] | *[[Service_Management_Metrics#KPIs_for_supporting_processes|YaSM Metrics/ Supporting Service Management Processes]] | ||
| Line 77: | Line 77: | ||
*[[YaSM and Lean Service Management]] | *[[YaSM and Lean Service Management]] | ||
*[[YaSM and COBIT]] | *[[YaSM and COBIT]] | ||
*[[YaSM and CMMI for Services | *[[YaSM and CMMI for Services - CMMI-SVC]] | ||
*[[YaSM and USMBOK]] | *[[YaSM and USMBOK]] | ||
==ITIL®== | ==ITIL®== | ||
* [[ITIL 4 vs ITIL V3]] | *[[ITIL 4 vs ITIL V3]] | ||
*[[ITIL|What is ITIL?]] | |||
*[[YaSM and ITIL|YaSM and ITIL (ITIL 4)]] | *[[YaSM and ITIL|YaSM and ITIL (ITIL 4)]] | ||
*[[YaSM and ITIL V3|YaSM and ITIL V3 (ITIL 2011)]] | *[[YaSM and ITIL V3|YaSM and ITIL V3 (ITIL 2011)]] | ||
Revision as of 10:49, 28 March 2019
Main Page
What is YaSM?
YaSM Service Management Processes
Service Lifecycle Processes
- LP1: Set the strategic direction
- LP2: Design new or changed services
- LP3: Build new or changed services
- LP4: Operate the services
- LP5: Improve the services
Supporting Processes
- SP1: Set up and maintain the service management system
- SP2: Maintain the service portfolio
- SP3: Manage customer relationships
- SP4: Manage configuration information
- SP5: Assess and coordinate changes
- SP6: Manage projects
- SP7: Ensure security
- SP8: Prepare for disaster events
- SP9: Ensure compliance
- SP10: Manage human resources
- SP11: Manage suppliers
- SP12: Manage service financials
YaSM Concepts
- Service Portfolio, Service Definitions and Service Catalogs
- Customer vs. Operational Service Definitions and Agreements
- Plans for organizing Service Management Initiatives
YaSM Terms (Data Objects)
YaSM Roles and Responsibilities
YaSM Service Management Process Metrics
YaSM Implementation
ISO 20000 (DIN ISO/IEC 20000)
- What is ISO 20000?
- YaSM and ISO 20000
- The new version of ISO 20000:2018
- FAQ: ISO 20000 Certification
- ISO 20000 Initiatives and Projects
YaSM and other Service Management Practices
- YaSM and ITIL
- YaSM and ISO 20000
- YaSM and VeriSM™
- YaSM and SIAM®
- YaSM and DevOps
- YaSM and Agile Service Management
- YaSM and Lean Service Management
- YaSM and COBIT
- YaSM and CMMI for Services - CMMI-SVC
- YaSM and USMBOK
