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<p style="padding-top: 3px"><span id="md-webpage-description" itemprop="description">YaSM<sup><small>®</small></sup> Wiki - the Service Management Wiki: <b style="color:#379988;">Wiki about YaSM<sup><small>®</small></sup>, enterprise service management, IT service management (ITSM) and ISO 20000</b>.</span></p> | <p style="padding-top: 3px"><span id="md-webpage-description" itemprop="description">YaSM<sup><small>®</small></sup> Wiki - the Service Management Wiki: <b style="color:#379988;">Wiki about YaSM<sup><small>®</small></sup>, enterprise service management, IT service management (ITSM) and ISO 20000</b>.</span></p> | ||
<p>Service management doesn't need to be complex and difficult: All established frameworks and standards such as ITIL<sup><small>®</small></sup>, ISO 20000, COBIT<sup><small>®</small></sup>, CMMI-SVC<sup><small>®</small></sup>, SIAM<sup><small>®</small></sup> or VeriSM™ follow a few basic principles. Our clear-cut YaSM model helps you with understanding and applying these principles.</p> | <p>Service management doesn't need to be complex and difficult: All established frameworks and standards such as ITIL<sup><small>®</small></sup>, ISO 20000, COBIT<sup><small>®</small></sup>, CMMI-SVC<sup><small>®</small></sup>, SIAM<sup><small>®</small></sup> or VeriSM™ follow a few basic principles. Our clear-cut <a href="https://yasm.com/en/" title="YaSM - Yet another Service Management Model: Main page">YaSM model</a> helps you with understanding and applying these principles.</p> | ||
<h3 style="color:#379988; padding-top: 20px; font-size: 110%;"><b><span class="mw-headline" id="The_YaSM_model">The YaSM model</span></b></h3> | <h3 style="color:#379988; padding-top: 20px; font-size: 110%;"><b><span class="mw-headline" id="The_YaSM_model">The YaSM model</span></b></h3> | ||
<p><a href="https://yasm.com/en/" title="YaSM | <p><a href="https://yasm.com/en/" title="YaSM: Main page">YaSM</a><sup><small>®</small></sup> ('Yet another Service Management Model') is a translation of service management best practice into a streamlined, accessible set of processes and ready-to-use templates. It's a good match for the leaner, more flexible operating models favored by today's service provider organizations.</p> | ||
<p>YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000, the international standard for service management.</p> | <p>YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000, the international standard for service management.</p> | ||
<p>There are two YaSM products: The <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM® Process Map: The service management process model">YaSM Process Map</a>, a complete process model for service management, and the <a href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="The YaSM® - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, an additional component for organizations that wish to become certified to ISO 20000.</p> | <p>There are two YaSM products: The <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM® Process Map: The service management process model">YaSM Process Map</a>, a complete process model for service management, and the <a href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="The YaSM® - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, an additional component for organizations that wish to become certified to ISO 20000.</p> | ||
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<p>Another good starting point is our video series about the "<a href="https://yasm.com/en/videos#videos-enterprise-service-management" title="YaSM video series: Service management">simple principles of good service management</a>", where we explain what it takes to be successful as a provider of services.</p> | <p>Another good starting point is our video series about the "<a href="https://yasm.com/en/videos#videos-enterprise-service-management" title="YaSM video series: Service management">simple principles of good service management</a>", where we explain what it takes to be successful as a provider of services.</p> | ||
<p>If you have any questions or want to | <p>If you have any questions or want to get in touch with us, please head over to the <a href="https://yasm.com/en/contact" title="YaSM.com | Contact information and contact form">YaSM contact page</a>!</p> | ||
<h3 style="color:#379988; padding-top: 20px; font-size: 110%;"><b><span class="mw-headline" id="About_the_Service_Management_Wiki">About the Service Management Wiki</span></b></h3> | <h3 style="color:#379988; padding-top: 20px; font-size: 110%;"><b><span class="mw-headline" id="About_the_Service_Management_Wiki">About the Service Management Wiki</span></b></h3> | ||
<p style="margin-bottom: 10px;">This wiki is run and sponsored by IT Process Maps, creators of <a href="https://yasm.com/en/" title="YaSM® | The Service Management Model">YaSM</a> and the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM® Process Map">YaSM Process Map</a>, and authors of the popular <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/Main_Page" title="IT Process Wiki - the ITIL® Wiki | Main Page">IT Process Wiki</a>. The YaSM model and the <a href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Wiki: All about YaSM service management and YaSM process management">Service Management Wiki</a> were established in 2014; the wiki is available in English and <a href="https://yasm.com/wiki/de/index.php/Hauptseite" title="Wiki YaSM (Deutsch)">German</a>.</p> | <p style="margin-bottom: 10px;">This wiki is run and sponsored by <a href="https://yasm.com/en/contact#ITProcessMapsOrg" title="IT Process Maps GbR, Germany | Contact information">IT Process Maps</a>, creators of <a href="https://yasm.com/en/" title="YaSM® | The Service Management Model">YaSM</a> and the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM® Process Map">YaSM Process Map</a>, and authors of the popular <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/Main_Page" title="IT Process Wiki - the ITIL® Wiki | Main Page">IT Process Wiki</a>. The YaSM model and the <a href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Wiki: All about YaSM service management and YaSM process management">Service Management Wiki</a> were established in 2014; the wiki is available in English and <a href="https://yasm.com/wiki/de/index.php/Hauptseite" title="Wiki YaSM (Deutsch)">German</a>.</p> | ||
<div class="floatright"><div class="noresize"><map name="ImageMap_yasm-wiki-share"><area href="https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fyasm.com%2Fwiki%2Fen%2Findex.php%2FMain_Page&hl=en_US&source=YaSM%20Wiki" class="plainlinks" rel="nofollow" shape="rect" coords="55,0,99,36" alt="share this page on LinkedIn" title="share this page on LinkedIn"/><area href="https://twitter.com/intent/tweet?url=https%3A%2F%2Fyasm.com%2Fwiki%2Fen%2Findex.php%2FMain_Page&text=%23YaSMwiki%20%7C%20The%20Service%20Management%20Wiki%0AWiki%20about%20YaSM%C2%AE%2C%20service%20management%20(ESM%2C%20BSM%2C%20ITSM)%20and%20ISO%2020000%20(ISO%2FIEC%2020000).%0A%E2%96%BA&lang=en&via=yasmcom" class="plainlinks" rel="nofollow" shape="rect" coords="97,0,140,36" alt="share this page on Twitter" title="share this page on Twitter"/></map><img alt="share this page" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-share.png" width="140" height="36" usemap="#ImageMap_yasm-wiki-share"/></div></div> | <div class="floatright"><div class="noresize"><map name="ImageMap_yasm-wiki-share"><area href="https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fyasm.com%2Fwiki%2Fen%2Findex.php%2FMain_Page&hl=en_US&source=YaSM%20Wiki" class="plainlinks" rel="nofollow" shape="rect" coords="55,0,99,36" alt="share this page on LinkedIn" title="share this page on LinkedIn"/><area href="https://twitter.com/intent/tweet?url=https%3A%2F%2Fyasm.com%2Fwiki%2Fen%2Findex.php%2FMain_Page&text=%23YaSMwiki%20%7C%20The%20Service%20Management%20Wiki%0AWiki%20about%20YaSM%C2%AE%2C%20service%20management%20(ESM%2C%20BSM%2C%20ITSM)%20and%20ISO%2020000%20(ISO%2FIEC%2020000).%0A%E2%96%BA&lang=en&via=yasmcom" class="plainlinks" rel="nofollow" shape="rect" coords="97,0,140,36" alt="share this page on Twitter" title="share this page on Twitter"/></map><img alt="share this page" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-share.png" width="140" height="36" usemap="#ImageMap_yasm-wiki-share"/></div></div> | ||
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<ul> | <ul> | ||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000" title="YaSM and ISO/IEC 20000">ISO 20000</a></li> | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000" title="YaSM and ISO/IEC 20000">ISO 20000</a></li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">ITIL<sup><small>®</small></sup> 4</a> | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">ITIL<sup><small>®</small></sup> 4</a></li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="Enterprise service management (ESM) and YaSM">Enterprise service management (ESM)</a></li> | |||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT (Control Objectives for Information and Related Technologies)">COBIT</a><sup><small>®</small></sup></li> | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT (Control Objectives for Information and Related Technologies)">COBIT</a><sup><small>®</small></sup></li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_ | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI® for Services (CMMI-SVC)">CMMI-SVC</a><sup><small>®</small></sup></li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_USMBOK" title="YaSM and USMBOK™ (Universal Service Management Body of Knowledge)">USMBOK</a>™</li> | <li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_USMBOK" title="YaSM and USMBOK™ (Universal Service Management Body of Knowledge)">USMBOK</a>™</li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/SIAM_and_YaSM" title="YaSM and SIAM Service Integration and Management">SIAM</a><sup><small>®</small></sup></li> | <li><a href="https://yasm.com/wiki/en/index.php/SIAM_and_YaSM" title="YaSM and SIAM Service Integration and Management">SIAM</a><sup><small>®</small></sup></li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/VeriSM_and_YaSM" title="VeriSM™ and YaSM">VeriSM</a>™</li> | <li><a href="https://yasm.com/wiki/en/index.php/VeriSM_and_YaSM" title="VeriSM™ and YaSM">VeriSM</a>™</li> | ||
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<p> </p> | <p> </p> | ||
<div style="float:left; | <div style="float:left; margin-right:1%; margin-top: 10px; margin-left: 5px; width:48%; border: 1px solid #c7c7c7; min-width:230px;"> | ||
<h4 style="background:# | <h4 style="background:#8AA8D8; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"> <b><span class="mw-headline" id="All_about_ISO_20000_and_ISO_20000:2018">All about ISO 20000 and ISO 20000:2018</span></b> </h4> | ||
<div style="padding-left:5pt; padding-right:5pt | <div style="padding-left:5pt; padding-right:5pt"> | ||
<ul style="margin-top: 17px;"> | |||
<li><a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000, the international standard for service management</ | <li><a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">Introduction to ISO 20000</a>, the international standard for service management</li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/FAQ:_ISO_20000_Certification" title="FAQ: ISO 20000 Certification">FAQ: ISO 20000 certification</a> | <li><a href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" title="ISO 20000 - 2018">The new version of ISO/IEC 20000:2018</a></li></ul> | ||
<li><a href="https://yasm.com/wiki/en/index.php/ | <hr style="margin: 10px 0;" /> | ||
</ul> | <ul><li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000" title="YaSM and ISO 20000">How YaSM relates to ISO 20000</a></li> | ||
<li><a href="https://yasm.com/wiki/en/index.php/FAQ:_ISO_20000_Certification" title="FAQ: ISO 20000 Certification">FAQ: ISO 20000 certification</a></li> | |||
<li><a href="https://yasm.com/wiki/en/index.php/ISO_20000_Project" title="Use cases: ISO 20000 projects">Use cases: How the YaSM model supports your ISO 20000 project</a></li></ul> | |||
<hr style="margin: 10px 0;" /> | |||
<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;"> | |||
<li><a href="https://yasm.com/en/videos/yasm-iso-20000-bridge" title="Video: YaSM and ISO 20000 | The YaSM - ISO 20000 Bridge">Video: YaSM and ISO 20000:2018</a></li></ul> | |||
<br></div></div> | |||
<div style="float:left; margin-right:1%; margin-top: 10px; width:48%; border: 1px solid #c7c7c7; min-width:230px;"> | |||
<h4 style="background:#95BDD8; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"> <b><span class="mw-headline" id="All_about_ITIL_and_ITIL_4">All about ITIL and ITIL 4</b> </h4> | |||
<div style="padding-left:5pt; padding-right:5pt"> | |||
<ul style="margin-top: 17px;"> | |||
<li style="margin-top: 7px;"><a href="https://yasm.com/wiki/en/index.php/ITIL" title="What is ITIL?">Introduction to ITIL</a><sup><small>®</small></sup>, de-facto standard for IT service management (ITSM)</li> | |||
<li><a href="https://yasm.com/wiki/en/index.php/ITIL#ITIL_4" title="What is ITIL 4?">The new edition of ITIL 4</a></li> | |||
<li><span style="color:#379988;"><b>New:</b></span> <a href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="ITIL 4 vs. ITIL V3">Detailed mapping between ITIL V3 and ITIL 4</a></li></ul> | |||
<hr style="margin: 10px 0;" /> | |||
<ul><li style="margin-top: 7px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">YaSM and ITIL 4</a></li> | |||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL_V3" title="YaSM and the IT Infrastructure Library ITIL V3 (ITIL 2011)">YaSM and ITIL V3 2011</a></li></ul> | |||
<hr style="margin: 10px 0;" /> | |||
<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;"> | |||
<li><a href="https://yasm.com/en/videos/yasm-itil" title="Video: YaSM and the IT Infrastructure Library ITIL">Video: YaSM and ITIL</a><sup><small>®</small></sup></li></ul> | |||
<br> | |||
</div></div><br style="clear:both;"/> | </div></div><br style="clear:both;"/> | ||
<p> </p> | <p> </p> | ||
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<div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | <div style="padding-left:5pt; padding-right:5pt; padding-top: 5px; padding-bottom: 10px;"> | ||
<p><ul> | <p><ul> | ||
<li> | <li>What is ... <a href="https://yasm.com/wiki/en/index.php/ITIL" title="What is ITIL, and what is ITIL 4?">ITIL</a><sup><small>®</small></sup> / <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a> / <a href="https://yasm.com/wiki/en/index.php/SIAM" title="What is SIAM 'Service Integration and Management'?">SIAM</a><sup><small>®</small></sup> / <a href="https://yasm.com/wiki/en/index.php/VeriSM" title="What is VeriSM?">VeriSM™</a>?</li> | ||
< | |||
<li>'Progressive' practices and approaches applied to service management: <a href="https://yasm.com/wiki/en/index.php/DevOps_and_YaSM" title="DevOps and YaSM">DevOps</a> / <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management" title="YaSM and agile service management">Agile</a> / <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Lean_Service_Management" title="YaSM and Lean Service Management">Lean</a></li> | <li>'Progressive' practices and approaches applied to service management: <a href="https://yasm.com/wiki/en/index.php/DevOps_and_YaSM" title="DevOps and YaSM">DevOps</a> / <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management" title="YaSM and agile service management">Agile</a> / <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Lean_Service_Management" title="YaSM and Lean Service Management">Lean</a></li> | ||
<li>Business services and <a href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="Enterprise Service Management (ESM) and YaSM">enterprise service management (ESM)</a></li> | <li>Business services and <a href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="Enterprise Service Management (ESM) and YaSM">enterprise service management (ESM)</a></li></ul> | ||
<li><a href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" title="News: Service | <hr style="margin: 10px 0;" /> | ||
</ul> | <ul><li><span style="color:#379988;"><b>News:</b></span> <a href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" title="News: Service Management (ESM, ITSM) and ISO 20000">Service management news</a></li></ul> | ||
</div></div><br style="clear:both;"/> | </div></div><br style="clear:both;"/> | ||
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<div style="float:left; width:100%; border: 1px solid #c7c7c7; min-width:230px;"> | <div style="float:left; width:100%; border: 1px solid #c7c7c7; min-width:230px;"> | ||
<h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"> <b><span class="mw-headline" id=" | <h3 style="background:#379988; color:#ffffff; text-align:center; padding: 5pt 0; margin: -1px; font-size: 110%;"> <b><span class="mw-headline" id="Articles_and_news">Articles and news</span></b> </h3> | ||
<div style="padding-left:5pt; padding-right:10pt; padding-top: 5px; padding-bottom: 5px;"> | <div style="padding-left:5pt; padding-right:10pt; padding-top: 5px; padding-bottom: 5px;"> | ||
<h4 style="color:#379988; padding-left:5pt; padding-top: 15px;"><span class="mw-headline" id="YaSM_articles">YaSM articles</span></h4> | <h4 style="color:#379988; padding-left:5pt; padding-top: 15px;"><span class="mw-headline" id="YaSM_articles">YaSM articles</span></h4> | ||
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<meta itemprop="keywords" content="ISO 20000 Wiki" /> | <meta itemprop="keywords" content="ISO 20000 Wiki" /> | ||
<img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" width="400" height="225" title="Service Management Wiki: Contents" alt="YaSM Wiki: Service Management (BSM, ESM, ITSM) and ISO 20000 (ISO/IEC 20000). Reference material about the YaSM service management process model." /></a></div> | <img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" width="400" height="225" title="Service Management Wiki: Contents" alt="YaSM Wiki: Service Management (BSM, ESM, ITSM) and ISO 20000 (ISO/IEC 20000). Reference material about the YaSM service management process model." /></a></div> | ||
<p>The Service Management Wiki includes:</p> | <p>The YaSM <strong class="selflink">Service Management Wiki</strong> includes:</p> | ||
<ul> | <ul> | ||
<li><span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">Best practices for service providers in the areas of enterprise service management (ESM) / business service management (BSM) and IT service management (ITSM).</span></li> | <li><span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">Best practices for service providers in the areas of enterprise service management (ESM) / business service management (BSM) and IT service management (ITSM).</span></li> | ||
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<li><span id="md-webpage-description-educationalUse-4" itemprop="educationalUse">Detailed guidance and how-to guides on YaSM process management.</span></li> | <li><span id="md-webpage-description-educationalUse-4" itemprop="educationalUse">Detailed guidance and how-to guides on YaSM process management.</span></li> | ||
<li><span id="md-webpage-description-educationalUse-5" itemprop="educationalUse">Information about the established frameworks for service management and ITSM, progressive practices (Agile, DevOps), ...</span></li> | <li><span id="md-webpage-description-educationalUse-5" itemprop="educationalUse">Information about the established frameworks for service management and ITSM, progressive practices (Agile, DevOps), ...</span></li> | ||
<li><span id="md-webpage-description-educationalUse-6" itemprop="educationalUse">Reference material on ITIL (ITIL 4, ITIL V3), de-facto standard for IT service management (ITSM).</span></li> | |||
<li>Overview: <a href="#Contents_of_the_Wiki" title="YaSM Service Management Wiki: contents">All topics</a>.</li> | <li>Overview: <a href="#Contents_of_the_Wiki" title="YaSM Service Management Wiki: contents">All topics</a>.</li> | ||
</ul> | </ul> | ||
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</small></p> | </small></p> | ||
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<meta itemprop="name" content="YaSM Service Management Wiki" /> | <meta itemprop="name" content="YaSM Service Management Wiki" /> | ||
<meta itemprop="Headline" content="Service Management Wiki" /> | <meta itemprop="Headline" content="Service Management Wiki" /> | ||
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<meta itemprop="dateCreated" content="2014-06-05" /> | <meta itemprop="dateCreated" content="2014-06-05" /> | ||
<meta itemprop="datePublished" content="2014-08-02" /> | <meta itemprop="datePublished" content="2014-08-02" /> | ||
<meta itemprop="dateModified" content="2019- | <meta itemprop="dateModified" content="2019-04-14" /> | ||
<meta itemprop="inLanguage" content="en" /> | <meta itemprop="inLanguage" content="en" /> | ||
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Revision as of 11:07, 14 April 2019
Service Management Wiki
YaSM® Wiki - the Service Management Wiki: Wiki about YaSM®, enterprise service management, IT service management (ITSM) and ISO 20000.
Service management doesn't need to be complex and difficult: All established frameworks and standards such as ITIL®, ISO 20000, COBIT®, CMMI-SVC®, SIAM® or VeriSM™ follow a few basic principles. Our clear-cut YaSM model helps you with understanding and applying these principles.
The YaSM model
YaSM® ('Yet another Service Management Model') is a translation of service management best practice into a streamlined, accessible set of processes and ready-to-use templates. It's a good match for the leaner, more flexible operating models favored by today's service provider organizations.
YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000, the international standard for service management.
There are two YaSM products: The YaSM Process Map, a complete process model for service management, and the YaSM - ISO 20000 Bridge, an additional component for organizations that wish to become certified to ISO 20000.
Where to start with YaSM?
If you are new to YaSM, start here:
- What is YaSM? Introduction to YaSM service management on a single page.
- Watch the video with Stefan Kempter introducing the YaSM model.
Another good starting point is our video series about the "simple principles of good service management", where we explain what it takes to be successful as a provider of services.
If you have any questions or want to get in touch with us, please head over to the YaSM contact page!
About the Service Management Wiki
This wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM Process Map, and authors of the popular IT Process Wiki. The YaSM model and the Service Management Wiki were established in 2014; the wiki is available in English and German.
Contents of the Wiki
YaSM service management
YaSM and other practices
YaSM videos
- Introduction to YaSM
- YaSM and ITIL®
- YaSM und ISO 20000
- Enterprise Service Management
- The YaSM Process Map
The simple principles of good service management
- The customer is king
- Vaguely defined services can't be managed
- If you stop improving, you will fall behind
- Don't leave customer support to luck
- Without a strategy, you cannot take the long view
All about ISO 20000 and ISO 20000:2018
- Introduction to ISO 20000, the international standard for service management
- The new version of ISO/IEC 20000:2018
- How YaSM relates to ISO 20000
- FAQ: ISO 20000 certification
- Use cases: How the YaSM model supports your ISO 20000 project
All about ITIL and ITIL 4
- Introduction to ITIL®, de-facto standard for IT service management (ITSM)
- The new edition of ITIL 4
- New: Detailed mapping between ITIL V3 and ITIL 4
More about service management
- What is ... ITIL® / ISO 20000 / SIAM® / VeriSM™?
- 'Progressive' practices and approaches applied to service management: DevOps / Agile / Lean
- Business services and enterprise service management (ESM)
- News: Service management news
The YaSM Manifesto
- YaSM stands for "Yet another Service Management Model".
- YaSM was developed as a streamlined service management model and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
- The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).
Articles and news
YaSM articles
- Service management explained
Hi! I'm Stefan Kempter and in my articles I write about YaSM, service management, process templates and the YaSM Wiki.
I hope you enjoy your visit to our web site!
- Popular posts: YaSM - an alternative to ITIL®? | Launch of the free YaSM Wiki, 2014.
YaSM news
Educational use of the Wiki
The YaSM Service Management Wiki includes:
- Best practices for service providers in the areas of enterprise service management (ESM) / business service management (BSM) and IT service management (ITSM).
- Reference material on YaSM service management and details about the service management processes.
- Reference material on ISO 20000 (ISO/IEC 20000:2018), the international standard for service management.
- Detailed guidance and how-to guides on YaSM process management.
- Information about the established frameworks for service management and ITSM, progressive practices (Agile, DevOps), ...
- Reference material on ITIL (ITIL 4, ITIL V3), de-facto standard for IT service management (ITSM).
- Overview: All topics.
Trademarks | Authors
[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] ISO/IEC 20000® is a registered trademark of ISO.
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.
[6] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[7] SIAM® is a registered trade mark of EXIN.
[8] VeriSM™ is a registered trademarks of IFDC.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
The YaSM model › Contents of the Wiki › Service mgmt. processes › ISO 20000
